Complaint #251 Parimatch Casino

Withdrawal not credited

By SweetuGadhia

3 years ago

I made a withdrawal of 15000 from parimatch on 24.05.2023. I received an email from their side that your withdrawal is approved but till now 31.05.2023 @23.52 yet the withdrawal amount has not been credited in my account I submitted my bank account statement after 3 days of waiting as per their request n after that online chat n [email protected] both stating the same thing as below.

" Dear < username >,

Thank you for contacting Parimatch

We are writing this email regarding your deposit

We apologize for the delay kindly have some patience as our experts are still working on it, We are aware that the time frame has passed we request you to give us some more time. Once it's done processing the funds will be credited to your account as we assure you your funds are in safe hands we are very sorry for the inconvenience caused during the process, please bear with us.

Please do not hesitate to contact us again; we are always happy to help. We wish you a great day ahead.

Sincerely,

Parimatch Support Team"

Pls look in to the matter n help get it resolved.

Disputed Casino Parimatch Casino

Reason Declined payment

Amount ₹15000

Discussion

There are no replies at the moment.

Parimatch Casino Complaint Stats

Resolved 204 / 279

Avg. Amount $2,735

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Denial of Compensation for Withdrawal and Deposit

I am requesting your help in resolving a serious issue with Parimatch regarding my withdrawal, failed deposits, and the denial of compensation.

I am a VIP customer of Parimatch, but my case has been handled in a very disappointing and unprofessional manner.

My withdrawal was marked as "Successful" by Parimatch, but the amount was never credited to my bank account and I made a deposit transaction of ₹9,000, but the amount was not credited to my betting account. I raised support tickets for both failed deposit and failed withdrawl.

After several days and repeated follow-ups, my VIP Manager confirmed that both tickets were accepted for compensation and said the amount would be credited within one week. After waiting for about a week, I was asked to complete an additional Risk Verification process, and I submitted all the required documents.

After waiting another 15 days, I was informed that both tickets had been closed and compensation was denied. The only reason given was:

"As your account has been compromised and is at risk."

95h left

Access temporarily restricted

I am having funds of 6600 in my parimatch account and suddenly I am unable to signin to the site as getting access temporarily restricted whenever I tried to login. acc id is < sent to the casino > kindly help me on this as I unable to login to the website and also I am having balance in it. I am asking askgamblets help on this to sort it out as there is no option to contact parimatch directly without signing in.

91h left

₹6,600

Withdrawal marked successful but not credited to my bank account

Missing Withdrawal Dispute – Account ID: 222037837

Dear Parimatch Support Team,

I am writing to formally dispute a missing withdrawal that has failed to be credited to my bank account, despite your platform marking it as "successfully processed."

While your standard timeframe for withdrawals is 1 business day, it has now been 7 business days, and the funds have still not reached my account. I have thoroughly checked my updated bank statement, and there is no trace of this transaction.

As noted in my previous chat, your support representative, Donatha, explicitly admitted that the formal payment receipt was unavailable from your finance department at that time. My bank cannot track or locate any incoming funds without proper verification.

If your team maintains that this withdrawal has been successfully processed, do not simply send me a text UTR number. I strictly require you to share the official, downloadable payment receipt that clearly shows:

1. The UTR (Unique Transaction Reference) number

2. The exact date and time the transfer was finalized by your bank

3. The destination bank account details used for the transfer

4. Clear proof of a successful, settled transaction to my specific account

Please do not close this ticket with a generic automated response. If your finance department still cannot produce this official receipt, it is highly likely the transaction failed on your payment gateway's end. I request your team to investigate this issue immediately, trace the funds, and either provide the complete receipt or reverse the money back into my Parimatch wallet without further delay.

81h left

₹2,000

Deposit not credited multiple times

Multiple Deposits Not Reflecting - Ticket ID: #112153829 & Ticket ID: #108314286 - User ID: 809560818

I am writing to express my extreme disappointment regarding multiple failed deposits on your platform. Despite the funds being successfully debited from my bank account, they have not been credited to my user wallet. I have open support tickets for both transactions, and I demand an immediate resolution.

Please find the details of both pending transactions below:

1. Current Pending Transaction Details (As per Ticket #112153829):

Deposited Amount: ₹10,159.99 INR

Transaction Date & Time: June 26, 2026, at 08:07 PM IST

Bank Transaction Reference (UTR): 931839651399

Payment Method: UPI - Scan To Pay (via PhonePe)

Beneficiary Account Name: ABUL HUSSAIN (UPI ID: boim-502535932315@boi)

2. Previous Pending Transaction Details (As per Ticket #108314286):

Deposited Amount: ₹50,000.00 INR

Transaction Date & Time: June 13, 2026, at 12:54 AM IST

Bank Transaction Reference (UTR): 011794293379

Beneficiary Account Name: SHOKIN ALI (UPI ID: gpay-1220172503431@okbizaxis)

Issue Summary:

For the current ticket (#112153829), the transaction shows "In processing" on your website. Furthermore, my previous transaction of ₹50,000 under Ticket ID: #108314286 has been unjustly marked as "In progress" for over a week by operator Luna without any concrete credit or resolution.

This brings the total amount captured by your payment network to ₹60,159.99 INR. Both 12-digit UTR numbers (931839651399 and 011794293379) legally validate that the funds have cleared from my bank and reached your system gateways.

I request your finance and compliance teams to coordinate internally, clear both holds manually, and credit the total amount to my Parimatch User ID: 809560818, or initiate a full reversal back to my source bank account immediately.

I have attached screenshots of both successful bank debits and active tickets for your verification.

Regards,

Mobile: <removed>

65h left

₹60,160

2800000 Balance Blocked Under Unjustified Withdrawal Restrictions Player ID 741683506

Dear AskGamblers Team,I am filing a new complaint against Parimatch India as my total balance of ₹2,800,000 (29 Lakhs INR) is strictly blocked from withdrawal under an endless 45-day "additional verification.

"Key Facts & Evidence Provided:100% Verified Profile: My casino verification dashboard is already marked as "Done" with green ticks.

Transaction History Proof: The disputed ₹7,000 deposit is explicitly shown as credited in my Parimatch transaction history (Screenshot attached).

Official Bank Statement: I have provided my official Axis Bank PDF confirming the successful transfer of funds.

Casino Escalation: On June 25, 2026, Parimatch Support (Agent Ahmed) emailed me confirming they received all documents and escalated the case to their "Experts."

Holding ₹28 Lakhs restricted when my profile is verified and deposits are credited is completely unfair. Please intervene to lift my withdrawal restricted.

Thank you,
Akhilesh Kumar

Player ID: 741683506
Register mobile: 7549561873
Parimatch Ticket ID: 101286034

82h left

₹2,800,000

25000 Deposit Debited From Bank but Never Credited to My Account

I deposited ₹25,000 into my Parimatch account, and the money was successfully debited from my bank account. However, Parimatch is showing the transaction as failed, and my account has not been credited.

UTR: 209104829181

What makes this more frustrating is that when I try to verify the payment again, the system says that the UTR is already in use. If the UTR already exists in their database, then they have clearly received the transaction details.

I contacted Parimatch support multiple times, but all I receive are robotic, copy-paste responses with no actual update or resolution. Nobody has been able to explain where my ₹25,000 is or when it will be credited or refunded.

I am requesting Parimatch to investigate this urgently and either credit the deposit to my account or return the funds to my bank account.

Resolved

₹25,000

Withdrawal not credited from months

Player id 225558037

I am writing to file a formal grievance regarding a severe delay in processing my funds and a complete lack of adequate customer support. Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored. I demand that the amount of 28,330 INR be immediately processed and credited to my bank account.

I made a withdrawal of 28330 INR. After 1 week, I have raised a complaint by raising a ticket but until now the ticket is unresolved.

It's really pathetic service and frustrating to handle.

Since I am waiting, waiting, waiting, there is not a single update.

57h left

₹28,330

Deposit amount of 500 not credited in account

I have deposited 500 rs in my parimatch account. But they were not credited in my balance Despite the transactiom being successful and me providing proofs and raising a ticket.

Username: < sent to the casino >

Account id : < sent to the casino >

Utr number : 616745281409

Date : 16/06/2026

Time : 9:33 pm

Transaction id: 1304574537

Resolved

₹500

Withdrawal Blocked player id 270625942

I want to complaint against parimatch as I have deposited amount 1.8 lakh rupees that is my hard earned money. When I just win something around 20k rupee. And withdrawal some amount. They just blocked my account. This was my hard earned money. And i am very frustrated now. Crying each day. When I contacted there support team. They told me to share the required documents on there mail. I have shared all of them. But since then more than 7 days has been passed. They are not responding. Each time they are saying we are reviewing. And i also contacted to there support team on website. They also saying we are working on this. But the truth is they are not doing anything. And who is suffering is just me and my family. Because that is my hard earned money. I request ask gambler to please intervene on this and help me out to get my money back. My player id is 270625942. And i am attaching all of the transcripts that I have with them with their customer support. Please help me.

40h left

₹20,000

Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Resolved

₹50,000