Complaint #695 Parimatch Casino

Withdrawal not credit even after passing of timeline

By er.viveksinghchandel

3 weeks ago

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹8000

Discussion

er.viveksinghchandel

1 week ago

I have already share all the statements, please do not try to stretch the timeline if resolition by asking same documents again. I am sharing all the weekly statements again , the password is 06071989

Parimatch Casino

• Representative

1 week ago

Kindly provide a bank statement covering the period from the date of the transaction through to the present date. The statement should clearly display the bank's logo, the account number, the account holder's full name, and the registered address.

er.viveksinghchandel

2 weeks ago

Hi please find attached the latest statement

Parimatch Casino

• Representative

2 weeks ago

We appreciate your cooperation but for the billing team to have more clarity that the transaction did not reach you, we require an updated statement ( from 24th May 2026 until 2nd June 2026).
We really appreciate your engagement and hope we sort this problem pronto.
Thank you for your cooperation.

Parimatch Casino Complaint Stats

Resolved 201 / 277

Avg. Amount $2,796

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Deposit amount of 500 not credited in account

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Username: < sent to the casino >

Account id : < sent to the casino >

Utr number : 616745281409

Date : 16/06/2026

Time : 9:33 pm

Transaction id: 1304574537

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I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

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50000 INR withdrawals not received

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Withdrawal amounts are 30000,20400.

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I mentioned my player ID above.

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Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
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Ticket id linked to my withdrawals

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#106634271

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I am expecting that they will solve my problem very fast.

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