Withdrawal marked successful but not credited to my bank account
Missing Withdrawal Dispute – Account ID: 222037837
Dear Parimatch Support Team,
I am writing to formally dispute a missing withdrawal that has failed to be credited to my bank account, despite your platform marking it as "successfully processed."
While your standard timeframe for withdrawals is 1 business day, it has now been 7 business days, and the funds have still not reached my account. I have thoroughly checked my updated bank statement, and there is no trace of this transaction.
As noted in my previous chat, your support representative, Donatha, explicitly admitted that the formal payment receipt was unavailable from your finance department at that time. My bank cannot track or locate any incoming funds without proper verification.
If your team maintains that this withdrawal has been successfully processed, do not simply send me a text UTR number. I strictly require you to share the official, downloadable payment receipt that clearly shows:
1. The UTR (Unique Transaction Reference) number
2. The exact date and time the transfer was finalized by your bank
3. The destination bank account details used for the transfer
4. Clear proof of a successful, settled transaction to my specific account
Please do not close this ticket with a generic automated response. If your finance department still cannot produce this official receipt, it is highly likely the transaction failed on your payment gateway's end. I request your team to investigate this issue immediately, trace the funds, and either provide the complete receipt or reverse the money back into my Parimatch wallet without further delay.
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