Complaint #11 Parimatch Casino

Waiting for my account to be verified

By Andrzej K.

6 years ago

Hi ,
I have exaclly the same problem like on topic:
https://www.askgamblers.com/casino-complaints/parimatch-casino-refusing-to-say-how-long-my-account-verification-procedure-will-take or https://www.askgamblers.com/casino-complaints/parimatch-casino-10-days-to-verify-my-account-and-still-no-answer

I have sent them all needed documents from me. My id card in front and back, a selfie with holding my id card and a screenshot of my ecopayz wallet, where you can see my transaction to parimatch. I have sent the documents on 07.10.2020 and they can't tell me when they will check it. They tell me, that there is no time frame to check documents. So i think they will not check it and block my balance about 5 845.31 PLN. Maybe you can help me in this issue.Checking above post - this is my account number :5275096.
Please also note that I send photos of ID and selfie in very good quality ,so please do not replay to me to send next photos.I also noted that in previous topics parimatch will want me to send them more photos with selefies in the background of conversations with them, they will do this to add another days so as not to withdraw my funds.
Regards

Disputed Casino Parimatch Casino

Reason Verification issues

Amount zł5845.31

Discussion

AskGamblers

• Support Team

6 years ago

Dear @andrzej1406,

Based on submitter's last post, the AskGamblers Complaint Team confirms that the issue, subject to this dispute, is referring to sports betting and has nothing to do with casino-related matters. Unfortunately, that means the case has been submitted in violation of the AGCCS Guidelines, section Not a casino-related issue and therefore, this complaint is being rejected.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Please keep in mind that following all AGCCS Guidelines is mandatory.

andrzej1406

• Poland • 2 reviews

6 years ago

@askgamblers
Disputed funds are coming from sports.

AskGamblers

• Support Team

6 years ago

Dear @andrzej1406,

AskGamblers Complaint Team is kindly asking you to confirm whether disputed funds are coming from sports or casino activity? Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

andrzej1406

• Poland • 2 reviews

6 years ago

Today is the 13th day from sending the documents for verification, for 3 days Parimatch has not responded to any emails. In the chat and telegram they wrote that the maximum time to verify all documents is 10 days, later 14, in addition, they do not reply here under the post.

For about a week of time, they lowered my maximum bet to PLN 75, a day later they lowered it to PLN 0. This means that they had to look at my account and also had to check my details, etc.

No bookmaker has given me such troubles as Parimatch, they sponsor great soccer clubs and can't verify accounts for 13 days!

@askgamblers, please intervene on this, try to talk to Parimatch as my emails do not include

Parimatch Casino Complaint Stats

Resolved 282 / 365

Avg. Amount $2,371

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 176 out of 223 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Pending payment since 1 oct

My name is hrithik and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem inhave not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds

My game id related to withdrawal is. 745193457

And I am facing issue in three withdrawals 95600,10000,5000 please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs.

Pdf is password attached and password is 6410001500015920

Realetd ticket ids 150398845, 150403201, 150410612

92h left

₹24,560

Withdrawal and deposit issue

I have not received my withdrawal amount of 5000 INR since 25 September sir please give me my withdrawal amount

My player ID is = 339539084

Ticket IDs are = 35037784, 150189019, and 106325759

I am attaching all the proofs here for a better solution and understanding regarding this matter

I am sharing my bank statement from the date of withdrawal to Today for a better solution.

Please give me my balance

Pdf PASS is = RAJUYADAV29082006

82h left

₹7,500

Withdrawal not received from last 1 month

Hii I did not received my withdrawal in my bank account amount is 19000 and 20600

I made withdrawals on 13 September and 14 September 2026 and I created tickets on 19 September 2026 but my withdrawal still not received in my bank account

I am sharing here my Bank statement and other details.

My player id is =732083544

Ticket id amount rs 19000 is 134479845

And ticket id from withdrawal 20600 is 134463600

Customer service not replying and the problem happened with me first time I just want to solve this problem and I want my amount back in my bank account or PARIMATCH account please help me in this matter

93h left

₹39,600

Withdrawal delayed by the casino operator

I made a withdrawal on 13 September at Parimatch Casino.

After that, on 22 October, I made a ticket regarding a delayed withdrawal.

Parimatch created a ticket, but multiple times, when I contacted them, they said that after 4 days had passed since the ticket was created, they were working on it.

No proper resolution has been provided by them.

Kindly help me with this withdrawal delay

Resolved

₹14,972

Parimatch Missing 49585 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am reaching out to you as my last hope of resolving my pending withdrawal of ₹49,585. After reviewing the complaints listed on AskGamblers, I noticed that many other users are experiencing the same issue. I sincerely request your intervention to help resolve this matter and release my funds as soon as possible.

I am writing to formally lodge a serious complaint against Parimatch regarding a withdrawal amount of ₹49,585. Although the transaction is marked as “Successful” in my casino account history, the funds have never been credited to my bank account. I consider this a serious issue and request an immediate investigation, along with clear proof of payment and the prompt release of my pending funds.

My Account Details:

Account Name: < full name removed >
Player ID: 855820828

Details of the Transactions:
Withdrawal : 49,585 INR (Processed on 22 October 2026, 17:35)

Parimatch Raised Ticket IDs:
#148722108

My main concern is this: Why does Parimatch mark a withdrawal transaction as “Successful” when the funds have not actually been credited to my bank account? I request a clear and transparent explanation, along with verifiable proof of payment and an immediate resolution of this issue.

The Parimatch support team claims that the withdrawal of ₹49,585 has been successfully processed and has provided the UTR number 629511631165 as proof of the transaction. However, after checking with ICICI Bank, I can confirm that no such credit was received in my bank account on 22 October 2026.

I have attached my official ICICI Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#148722108) to demonstrate that I have already tried resolving this through their official support channel without success. I have also attached, the Email Communication between Parimatch Support

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 49,585 INR directly to my ICICI bank account or credit it back to my Parimatch Casino Account

Thank you for your urgent assistance.

90h left

₹49,585

35600 INR withdrawals marked successful but not credited to my bank account

Name: <full name removed>

ID: 635852338

Statement Password: urmi0906

I am filing this complaint against Parimatch regarding 4 bank transfer withdrawals requested in July 2026 (10,700 INR on July 14, 8,800 INR on July 15, 8,200 INR on July 15, and 7,900 INR on July 16).

I have made several withdrawals before and usually receive them on time, but specifically, these four transactions have not been credited to my bank account to date.

Even though Parimatch shows them as "Successful" in my payment history, the funds never arrived.

I tried contacting support multiple times through live chat and email, but I only received automated replies, and no live agent ever resolved my issue.

I have attached screenshots and an updated bank statement (password provided above) confirming non-receipt.

I kindly request that the AskGamblers team intervene and help me get my pending withdrawals credited.

82h left

₹35,600

Marked 19999 inr withdrawal as successful but funds not received

Complaint to AskGamblers Against Parimatch Casino

I have not received two withdrawals in my bank account, although Parimatch shows both as successful.

- ₹13,999 – Ticket #148271495

- ₹6,000 – Ticket #148299464

Both withdrawals were made on 2 October 2026. I contacted live chat support, but the issue is still unresolved.

I am attaching my bank statement from 28 September 2026 to today, along with screenshots of both withdrawals and my support conversations, as evidence.

I request the AskGamblers team to investigate this matter and help me recover my total withdrawal amount of ₹19,999.

Player ID: 241561236

Player Name:

Bank Statement Password: shah1002

61h left

₹19,999

Account verification pending for a long time

I made a deposit to this casino, parimatch. Which they said no verification required, but that was a lie. I deposited but when it's time to withdraw they kept failing my withdrawal and block access to the withdrawal page, telling me to verify my account first. I did, and submitted all the verification requirements. But they failed to verify my account. I contact their Customet Support but they don't offer any solution.
This has been on since last month.

Unresolved

$27

3500 Deposit Not Received

Dear Parimatch Support Team,

I am writing to report that my deposit of ₹3,500 has not been credited to my Parimatch account,

Transaction Details:

Platform: Parimatch

Ticket ID: #143928786

User ID: 230811799

Deposit Amount: ₹3,500

Transaction Date: 09 October 2026

Transaction Time: 12:59 AM

Transaction ID: T261009259244026204887314

UTR Number: 572138471171

I have already made the payment, but the amount has not been credited to my Parimatch account.

I kindly request that you investigate this issue and verify the payment using the transaction ID and UTR number provided above. Please credit the pending amount to my account as soon as possible or provide a clear explanation of the delay.

I have attached the payment screenshot for your reference.

Please review my existing ticket #143928786 and resolve this issue urgently.

Thank you. I look forward to your response.

Best regards,

Parimatch User ID: 230811799

Resolved

₹3,500

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

Resolved

₹31,000