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Verification problem


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By Rae
2 years ago

I am writing to you to request help in a dispute that appears to be developing with Parimatch. I originally submitted the requested documents on January 15, they were approved, and I was granted a partial withdrawal. I placed bets with them until May and then requested another withdrawal. Told that I again had to submit identification documents, I did as instructed. Since then I have been involved in a 26 email conversation in which I have submitted 21 different proofs of identification and finances. They have continued to ask for additional proofs, as well as different versions of the same. It has become clear to me that they have absolutely no intention of ever reverifying my account and that I am in jeopardy of being robbed of my balance, currently at 6181CAD. Any assistance that you might be able to offer would be greatly appreciated. Thank you - < full name removed >

Disputed Casino Parimatch Casino
Amount $6181

Discussion

User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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