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Verification has been going on for more than a month


2 years ago

They keep asking for same document again and again.

After receiving documents they reply someone from our team will contact you and then i wait for 3-4 days for their reply . they don't reply when I ask them for update on that they again send same copy pasted email that you need to send same documents again.

Astropay screenshot I sent them from app and website both still they have one repeated line (screenshot from the full version of the wallet website, so that there is a full name and deposit) which I already sent

And selfie with document which I must have sent them 50 times.

It's been going on for more than a month.

Please help me.

Disputed Casino Parimatch Casino
Amount ₹90013.78

Discussion

User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
i currently have 90013.78 INR in parimatch account
User name

Dear @Rohit935,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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