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Refund not given yet


Curacao e gaming did not take my complaint because the website not come under ceg accreditation.

My player id is 190703880 on parimatch. I deposit 2600 rs on 31 jan 2025 on parimatch. They canceled my payment and said the refund you get in 7 working days but after 45 days passed I did not get refund. < personal information removed >. I requested them many time through customer support but they did not refund me yet, have excuses every time. It's made me too much uncomfortable. Please please help me 🙏. Please I attached bank statement for your reference the password of the statement is <password removed >. I have attached screenshot of the deposit also.

Disputed Casino Parimatch Casino
Amount ₹2600

Discussion

User name

Dear @mohinder814626,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the bank statement has already been sent to the Parimatch Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear mohinder814626,

Could you please provide us with your bank statement from 30/01/2025 till today’s date so that we can verify the transaction and proceed with resolving your complaint?

Thank you for your cooperation.
User name

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name loyalty-level-2
Dear askgamblers team they are just making fool to everyone. On March 6 they tell me they credit my refund on same day that is 6 march. I attach screenshot please find the attachment.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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