Complaint #112 Parimatch Casino

Refund not credited on account

By Rathi17

4 years ago

My id is < ID removed >

Please let me know the status of my refund of Rs 50000 done on 03.11.2021.

My transaction was failed on 03.11.2021 and not refunded my money yet, it's 17th business day.

In attached screenshot, details are mentioned.

Please refund my money at the earliest.

How many emails (Almost 50) and messages (Regular on online chats) have been sent but no response from your side.

It's such a huge mistake from your side, please refund my money at the earliest.

I am not waiting for few days. This is your rule that all funds are returned within 14 business days. Now all days are over. It's 17 business days.

I am going to take legal action. Because I request you many times but you people don't want to take this serious action.

I have no option left other than to file a case. Because it's your fault.

I sent so many emails and mesg to cooperate with you. Now you told me that come after few days.

Is it a joke. Your guys are running one international betting website. I will make sure that I am seriously going to take action.

Because your rule is not clear and I am not such a fool. You guys are really cheated on me.

I am waiting for 22 days.

If you have all rights then some rights are also with customers.

So it's my humble request you to please clear my refund now.

Disputed Casino Parimatch Casino

Reason Double charge/Refund

Amount ₹50000

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Rathi17,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Rathi17

4 years ago

Dear askgambler,

I have lost my money. Please put a bad review for parimatch casino on my side.

Because I have lost 50000rs due to their poor system.

Simply they say no update from last 2 and half months.

So it's my request. Make this public post and please all innocent people don't loose money in their poor payment system.

Parimatch Casino

• Representative

4 years ago

Hello! We're grateful for your patience.
Sorry for such a long waiting. We really appreciate that! But there are no updates at the moment.

Rathi17

4 years ago

Sir,

Again same reply.

If some humanity left on you then pls refund my money.

I sent many emails and messages, same reply every time.

But where is my money. If you don't want to return pls simply say. I will forget about my money.

But don't send me same reply again and again.

Now 3rd month started, that my money is stuck. International running company is doing this type of error.

Dear askgambler, please do something for me, because parimatch won't be return my money is near future.

What can i say. Please refund my money in my betting account or my account.

Parimatch Casino Complaint Stats

Resolved 264 / 344

Avg. Amount $2,372

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 164 out of 209 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

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Systematic withdrawal delays and forced cancellations by Parimatch

I am filing this formal complaint against Parimatch regarding systematic and predatory withdrawal rejections.

Over a period of time, multiple withdrawal requests submitted from my account were kept pending for hours and then repeatedly declined or canceled without any valid explanation. This deliberate delay tactic forces funds back into the wallet and creates immense pressure to re-wager.

I have completely stopped playing on this account to maintain zero account activity. I have attached screenshots of various canceled/declined withdrawal requests as proof.

I request AskGamblers to intervene, investigate these unfair practices, and assist in resolving this matter.

Player ID: 723836950

Registered Email: < email removed >

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3500 deposit declined on Parimatch ID 831601004

Hi team,

I need help regarding a deposit issue on Parimatch.

On October 2 at 10:10 AM, I deposited ₹3,500 using PhonePe. The payment was successful on my end, but Parimatch marked it as "Declined".

I’ve been trying to get support on the website, but no live agents are available.

Details:
User ID: 831601004
Amount: ₹3,500
PhonePe Txn ID: T2610021010169774569258
Bank UTR: 841365696541

I've attached the PhonePe receipt and Parimatch screenshots. Please help credit this amount to my account.

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28000 deposit not credited for over a month despite repeated followup

I am filing this complaint regarding a ₹28,000 deposit that was successfully debited from my bank account but has still not been credited to my Parimatch account.

I made the deposit on 01-Sep-2026 for ₹28,000. The amount was successfully debited from my bank account, and I have the transaction/UTR details and proof of payment.

The amount has not been credited to my Parimatch balance. I have contacted Parimatch customer support multiple times and provided the required transaction details and proof. Despite repeated follow-ups, I have only received generic responses stating that the transaction is “under review”, without providing any clear explanation, resolution, or confirmed timeframe.

It has now been over a month, and my money is still neither credited to my Parimatch account nor returned to my bank account.

I would appreciate AskGamblers' assistance in mediating this matter with Parimatch and helping me obtain a clear resolution.

Amount: ₹28,000

Transaction: Deposit

Status: Debited from bank but not credited to Parimatch

Duration: Over one month

Proof available: Bank transaction/UTR, payment screenshots, and Parimatch support correspondence

I am requesting that Parimatch either credit the ₹28,000 to my account or return the funds to my original payment source, and provide a clear explanation of the

Gaming ID is 147560119

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Deposit of 500 INR via Paytm UPI on 18 Sept not credited

I am filing this formal complaint against Parimatch regarding a deposit of ₹500 that has been stuck since 18 September 2026. Despite providing absolute proof of the transaction, the platform refuses to credit my account or properly investigate the matter.

• Date of Transaction: 18 September 2026

• Deposit Amount: 500 INR

• Payment Method: Paytm UPI

• Source Bank: Axis Bank (Account ending in XX3288)

• Recipient Merchant Account Name: Balwinder Kaur

• 12-Digit UPI UTR / Reference Number: [ 626169446681 ]

• My Parimatch Player ID: [ 557458627 ]

The funds were successfully debited from my bank account and completely settled to the local UPI collection account generated by Parimatch’s automated payment gateway. I have continuously emailed Parimatch Support and provided them with an official, clear PDF bank statement demonstrating that the funds left my account.

Today, Parimatch sent me a generic response stating they "have not received the funds" and closed the matter.

As the user, I have no control over Parimatch's third-party Payment Service Providers (PSP). The UTR number proves the money reached their payment infrastructure. It is the responsibility of Parimatch's senior finance team to manually reconcile this UTR number with their payment gateway partner rather than continuously giving copy-paste rejections to a customer who has provided full bank authentication.

I request Parimatch to immediately escalate this UTR number to their core financial department, locate the funds within their merchant gateway, and credit the ₹500 to my player account balance or issue a manual reversal back to my source bank account.

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I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account.

These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue.

Account Details:

player ID: 849137502

Details of Uncredited Transactions:

₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27)

₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)

₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)

Total Missing Amount: ₹51,000 INR

Issue & Evidence:

I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.

Bank Statement Password: 9224000100034937

As clearly visible in my bank statement, none of these amounts were ever credited to my account.

Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests.

Their live chat agents keep stalling and closing chats without giving any concrete updates.

My Demand:

I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays.

I trust AskGamblers to intervene and help me resolve this issue as soon as possible.

Sincerely,

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Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.

Below are the details of the transactions in question:

• Player ID: 806873465

• Account Name: <removed>

• Total Missing Amount: ₹2,00,000 INR

• Active Support Ticket ID: #138162738

Uncredited Transaction Breakdowns:

• Withdrawal Dates: 31 August and 1 September

• Total Withdrawals: 4 separate transactions

• 4 withdrawals of ₹50,000 each

Your customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.

Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.

Please escalate this matter to a senior financial manager immediately.

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Password: Bank statement is 6301113832

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player id 845174682

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