Complaint #635 Parimatch Casino

Provided all the documents but parimatch is blocked my withdrawals

By Sameerkatke

2 months ago

Hello,

Email id: < sent to the casino >

Account ID: < sent to the casino >

Since my parimatch account is already verified still parimatch asked for additional documents and I had provided them all requested documents it's been 8 days till now there is no approval of kyc and my withdrawal is blocked, I am not able to access my own money because parimatch is delaying my kyc deliberately and holding my money not allowing me to withdraw. I am connecting with parimatch support almost everyday but they are only saying to have some patience. I really don't understand when parimatch asked for a documents and I had already provided them then what is stopping them to approve it. This is total scam by parimatch, not allowing their customers to withdraw their own hard earned money. It's been 9th day today and I am helpless l. My request is to unblock my withdrawal section since I had already provided requested documents 4-5 times. This is really disgusting act by parimatch.

Disputed Casino Parimatch Casino

Reason Verification issues

Amount ₹2659980

Discussion

AskGamblers

• Support Team

1 month ago

Dear Parimatch Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the matter along with evidence where it is clearly visible that the player didn't pass the KYC procedure.

As per the AGCCS Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to support@askgamblers.com.

Thank you in advance.

Sameerkatke

1 month ago

This is completely lie, I have answered every question on video kyc, you guys are just lieing and fooling people around, infact after completion of video kyc I have asked the representative that how much time will take for confirmation, he himself answered me over a video call that it will be done in next 24 hours and video kyc is successful completed. If video kyc was unsuccessful then why don't you guys share video kyc recording so that even askgamblers should understand that who is lieing, parimatch is biggest scammers. Askgamblers you can see clearly everytime they are giving new reasons and fooling around.

Parimatch Casino

• Representative

1 month ago

Hello Sameer,

Thank you for your feedback. We would like to clarify the circumstances regarding the video verification (Video KYC) and the subsequent account status.

At Parimatch, Video KYC is a standard security procedure used to ensure that the registered account holder is the person actually making the betting decisions. This maintains the integrity of our gaming environment and complies with anti-fraud regulations.

While you did attend the video call, the verification was unsuccessful. During the interview, you were unable to provide basic information or answer fundamental questions regarding the specific Tennis matches and betting markets that were active on your account.

The security of our platform depends on confirming that accounts are not being managed or used by third parties. Because the knowledge of the account activity did not match the registered user's responses, the account was permanently restricted under Rule 88.

Regarding the screenshot you provided: this indicates that your physical documents (ID/Passport) were received. However, document approval is only one part of the process and does not override a failed security interview.

As the security protocol was not satisfied, the decision to block the account and apply the write-off is final. For any further detailed evidence, we once again invite you to contact us via your registered email at support@pari-match.in so our compliance team can assist you formally.

Best regards,
Parimatch team

Sameerkatke

1 month ago

Parimatch also done video kyc with me and asked for documents to show on video call, I provided all requested documents still they have restricted me and write off my money. I can only say one thing i have completed all procedures of kyc and at the end they i have done scam. This is worst ever gambling site and not at all trustworthy. Dear askgamblers please take action against them and help me in return of my money 🙏

Parimatch Casino Complaint Stats

Resolved 202 / 278

Avg. Amount $2,786

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal not credited from months

Player id 225558037

I am writing to file a formal grievance regarding a severe delay in processing my funds and a complete lack of adequate customer support. Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored. I demand that the amount of 28,330 INR be immediately processed and credited to my bank account.

I made a withdrawal of 28330 INR. After 1 week, I have raised a complaint by raising a ticket but until now the ticket is unresolved.

It's really pathetic service and frustrating to handle.

Since I am waiting, waiting, waiting, there is not a single update.

94h left

₹28,330

Deposit amount of 500 not credited in account

I have deposited 500 rs in my parimatch account. But they were not credited in my balance Despite the transactiom being successful and me providing proofs and raising a ticket.

Username: < sent to the casino >

Account id : < sent to the casino >

Utr number : 616745281409

Date : 16/06/2026

Time : 9:33 pm

Transaction id: 1304574537

Resolved

₹500

Withdrawal Blocked player id 270625942

I want to complaint against parimatch as I have deposited amount 1.8 lakh rupees that is my hard earned money. When I just win something around 20k rupee. And withdrawal some amount. They just blocked my account. This was my hard earned money. And i am very frustrated now. Crying each day. When I contacted there support team. They told me to share the required documents on there mail. I have shared all of them. But since then more than 7 days has been passed. They are not responding. Each time they are saying we are reviewing. And i also contacted to there support team on website. They also saying we are working on this. But the truth is they are not doing anything. And who is suffering is just me and my family. Because that is my hard earned money. I request ask gambler to please intervene on this and help me out to get my money back. My player id is 270625942. And i am attaching all of the transcripts that I have with them with their customer support. Please help me.

71h left

₹20,000

Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Resolved

₹50,000

Deposit not added to my account

My deposit of 16,800 INR is missing, and support is ignoring me. I have the UTR transaction ID and bank receipt proving the funds left my account and also I have shared all the details with parimatch support and they have raised a support ticket but it never assigned by anyone ticket id #107980985 kindly help in resolving this please

Resolved

₹16,800

Deposit of 5000 is not credited to account

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

Resolved

50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

Resolved

₹50,400

Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

Resolved

₹6,153

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

55h left

₹10,001

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

Resolved

₹7,500