Complaint #635 Parimatch Casino

Provided all the documents but parimatch is blocked my withdrawals

By Sameerkatke

6 months ago

Hello,

Email id: < sent to the casino >

Account ID: < sent to the casino >

Since my parimatch account is already verified still parimatch asked for additional documents and I had provided them all requested documents it's been 8 days till now there is no approval of kyc and my withdrawal is blocked, I am not able to access my own money because parimatch is delaying my kyc deliberately and holding my money not allowing me to withdraw. I am connecting with parimatch support almost everyday but they are only saying to have some patience. I really don't understand when parimatch asked for a documents and I had already provided them then what is stopping them to approve it. This is total scam by parimatch, not allowing their customers to withdraw their own hard earned money. It's been 9th day today and I am helpless l. My request is to unblock my withdrawal section since I had already provided requested documents 4-5 times. This is really disgusting act by parimatch.

Disputed Casino Parimatch Casino

Reason Verification issues

Amount ₹2659980

Discussion

AskGamblers

• Support Team

5 months ago

Dear Parimatch Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the matter along with evidence where it is clearly visible that the player didn't pass the KYC procedure.

As per the AGCCS Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to support@askgamblers.com.

Thank you in advance.

Sameerkatke

5 months ago

This is completely lie, I have answered every question on video kyc, you guys are just lieing and fooling people around, infact after completion of video kyc I have asked the representative that how much time will take for confirmation, he himself answered me over a video call that it will be done in next 24 hours and video kyc is successful completed. If video kyc was unsuccessful then why don't you guys share video kyc recording so that even askgamblers should understand that who is lieing, parimatch is biggest scammers. Askgamblers you can see clearly everytime they are giving new reasons and fooling around.

Parimatch Casino

• Representative

5 months ago

Hello Sameer,

Thank you for your feedback. We would like to clarify the circumstances regarding the video verification (Video KYC) and the subsequent account status.

At Parimatch, Video KYC is a standard security procedure used to ensure that the registered account holder is the person actually making the betting decisions. This maintains the integrity of our gaming environment and complies with anti-fraud regulations.

While you did attend the video call, the verification was unsuccessful. During the interview, you were unable to provide basic information or answer fundamental questions regarding the specific Tennis matches and betting markets that were active on your account.

The security of our platform depends on confirming that accounts are not being managed or used by third parties. Because the knowledge of the account activity did not match the registered user's responses, the account was permanently restricted under Rule 88.

Regarding the screenshot you provided: this indicates that your physical documents (ID/Passport) were received. However, document approval is only one part of the process and does not override a failed security interview.

As the security protocol was not satisfied, the decision to block the account and apply the write-off is final. For any further detailed evidence, we once again invite you to contact us via your registered email at support@pari-match.in so our compliance team can assist you formally.

Best regards,
Parimatch team

Sameerkatke

5 months ago

Parimatch also done video kyc with me and asked for documents to show on video call, I provided all requested documents still they have restricted me and write off my money. I can only say one thing i have completed all procedures of kyc and at the end they i have done scam. This is worst ever gambling site and not at all trustworthy. Dear askgamblers please take action against them and help me in return of my money 🙏

Parimatch Casino Complaint Stats

Resolved 279 / 361

Avg. Amount $2,393

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 173 out of 219 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Marked 19999 inr withdrawal as successful but funds not received

Complaint to AskGamblers Against Parimatch Casino

I have not received two withdrawals in my bank account, although Parimatch shows both as successful.

- ₹13,999 – Ticket #148271495

- ₹6,000 – Ticket #148299464

Both withdrawals were made on 2 October 2026. I contacted live chat support, but the issue is still unresolved.

I am attaching my bank statement from 28 September 2026 to today, along with screenshots of both withdrawals and my support conversations, as evidence.

I request the AskGamblers team to investigate this matter and help me recover my total withdrawal amount of ₹19,999.

Player ID: 241561236

Player Name:

Bank Statement Password: shah1002

95h left

₹19,999

Account verification pending for a long time

I made a deposit to this casino, parimatch. Which they said no verification required, but that was a lie. I deposited but when it's time to withdraw they kept failing my withdrawal and block access to the withdrawal page, telling me to verify my account first. I did, and submitted all the verification requirements. But they failed to verify my account. I contact their Customet Support but they don't offer any solution.
This has been on since last month.

28h left

$27

3500 Deposit Not Received

Dear Parimatch Support Team,

I am writing to report that my deposit of ₹3,500 has not been credited to my Parimatch account,

Transaction Details:

Platform: Parimatch

Ticket ID: #143928786

User ID: 230811799

Deposit Amount: ₹3,500

Transaction Date: 09 October 2026

Transaction Time: 12:59 AM

Transaction ID: T261009259244026204887314

UTR Number: 572138471171

I have already made the payment, but the amount has not been credited to my Parimatch account.

I kindly request that you investigate this issue and verify the payment using the transaction ID and UTR number provided above. Please credit the pending amount to my account as soon as possible or provide a clear explanation of the delay.

I have attached the payment screenshot for your reference.

Please review my existing ticket #143928786 and resolve this issue urgently.

Thank you. I look forward to your response.

Best regards,

Parimatch User ID: 230811799

Resolved

₹3,500

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

10h left

₹31,000

Withdrawal showing Successful but 21000 INR still missing from bank account

Dear AskGamblers Complaints Team

I am writing to submit a formal complaint regarding an unresolved withdrawal issue with Parimatch casino.

My registered Player ID is 831601004.

On 9 October 2026, I requested a bank transfer withdrawal of 21,000 INR to my registered bank account (Account Number: 65598100001592). On the platform's transaction history, this withdrawal is marked as "Successful".

However, the funds have still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative created a support ticket with ID: 145723104 and stated that the case had been escalated to their specialist team. Despite waiting, I have not received any concrete update, valid proof of payment, or the payout in my account.

To support my claim, I have attached the following evidence:

Screenshots showing my verified Parimatch account ID and profile.

Screenshot of the withdrawal transaction details and status marked as Successful (where transaction details are clearly visible).

Screenshot of the live chat interaction confirming Ticket ID 145723104.

My official Bank of Baroda account statement covering the period from 8 October 2026 up to today, showing that no credit of 21,000 INR has occurred.
Pdf Password= JATI95833

I have already waited for several days. I strictly request that my pending withdrawal of 21,000 INR be directly transferred and credited to my bank account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my bank account.

Thank you for your assistance.

Virenbhai Jatiya
Player ID: 831601004

Resolved

₹21,000

Deposit and withdrawal and vip manager issue

Betting id 125801144

I am level 19th vip player..I made a deposit of 20000, 10000 and 4500 deposit on 09/10/2026,they have not credited with it and it's been pending ,my vip manager said tickets were Raised

I made a withdrawal of 20000 INR on 05/10/2026 it's not credited, and withdrawal of 10934 requested on 07/10/2026 is not credited, my vip manager saying tickets were raised

Complaint Title: Parimatch VIP Manager Mishandled My USDT Deposit Evidence and Refused My Request for a Manager Change

Complaint:

I am a VIP player at Parimatch and have been dealing with my assigned VIP manager regarding my account, deposits, and bonus-related concerns. I am extremely dissatisfied with the way my concerns have been handled.

On 7 October 2026, I transferred approximately 1,510 USDT to the Parimatch USDT deposit address using the BSC/BEP-20 network. I have attached the Binance withdrawal confirmation showing the completed transaction, along with a screenshot of the corresponding Parimatch deposit address.

Instead of properly reviewing the evidence and helping me resolve my concern, my VIP manager disputed the nature of the screenshot and referred to a withdrawal of 1,515 USDT. The conversation became unnecessarily frustrating, and I had to repeatedly explain that I was not reporting a problem with receiving a withdrawal. I have provided the relevant screenshots so that the facts can be independently reviewed.

I also requested a change of VIP manager because I had lost confidence in the assistance being provided. My request was immediately declined, without what I consider an adequate explanation or a satisfactory review of my concerns.

Furthermore, despite my VIP status and my requests for bonus assistance, I was informed that no bonus could be provided and that I should try again after approximately 50–75 days. I have also experienced a significant financial loss of approximately ₹18 lakh in a single day, which has added to my frustration. I understand that bonuses may be subject to terms and eligibility, but I expect clear communication and professional treatment from the VIP support team.

Resolution requested:

1. A review of the deposit-related conversation and the transaction evidence by Parimatch's senior support team.
2. A review of my request to change my VIP manager and a written explanation of the decision.
3. A clear explanation of the bonus eligibility decision and the stated 50–75-day waiting period.
4. A review of whether my VIP account has received the support and treatment promised under the applicable VIP programme.

I would appreciate a fair, transparent response from Parimatch and a resolution based on the evidence rather than repeated dismissals of my concerns.

75h left

₹65,434

Deliberately blocked by withdrawal stating pending verification

I am not able to withdraw due to some untoward pending verification.

I had in the past done withdrawal 100 times but since Friday they said pending verification.

I wrote an email providing my details such as selfie and document. They do not check it and keep mentioning my withdrawal is absolutely fine.

I gave screenshots of error but they do not check and give standard copy paste answers.

Rejected

₹50,207

Parimatch Self Exclusion and Permanent Account Closure

Dear AskGamblers Team,

I am writing to seek your assistance in permanently closing my Parimatch account.

I have contacted Parimatch customer support multiple times, requesting that my account be permanently closed. However, their support team has repeatedly directed me to email [email protected], which appears to be non-functional, as my emails keep bouncing back. I have attached screenshots of the email delivery failures for your reference.

Despite my repeated attempts, Parimatch has failed to address my request or provide a workable solution. This is becoming a serious concern for me, and I urgently need my account to be permanently closed and unsubscribed from all communications or offers that they have through the self Exclusion right that I have under responsible gambling

I would sincerely appreciate your intervention in helping me resolve this matter and ensuring that Parimatch takes the necessary action to permanently shut down my account. If permanent closure is not immediately possible, I request that my account be blocked and my access to the platform restricted without further delay.

My account details are provided below:

< personal information removed >

Parimatch ID: 185110353

I am happy to provide any additional information or documentation required to verify my identity and facilitate the closure of my account.

Parimatch Team: I request that you treat this matter as urgent and help ensure that my account is permanently closed at the earliest and unsubscribe me from all communicatios. Anyways i have zero balance at the moment

Thank you for your time and assistance. I look forward to your response.

Kind regards,

< full name removed >

Resolved

Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Resolved

₹3,140

Deposit no reflecting till now

I deposited ₹2,000 on 15 September 2026, but the amount has still not been credited to my account.

It has been 24 days, and I am extremely disappointed with this delay.

Please investigate this transaction urgently and provide a clear status update along with a confirmed resolution timeline.

I do not want another generic response asking me to wait. If the deposit has failed, please initiate the refund immediately. I expect a proper resolution to this issue without any further delay.

User number 822723405

Rejected

₹2,000