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PARIMATCH verification issue


2 months ago

My game id = 923550168

Ticket id = 83047647

Amount= 45000


I've been playing Parimatch casino from some last time. Till now, I hadn't faced any issues with deposit withdrawals. However, some time ago, I checked and found that the withdrawal option in my account was blocked. It was showing that your account does not allow you to create a withdrawal request. I contacted customer service and checked my email and found out that Parimatch had asked for additional proof. As additional proof, they asked for a selfie with national ID card, address proof, and bank statement. I shared all the details with Parimatch and they created a ticket. It's been 2-3 days today and my withdrawal option has not been unblocked and the ticket is still in processing. When I contact customer service they repeat the same answer. Even after my account verification the withdrawal option is not unblocked. First they verified my account and AADAHR card successfully but when I placed a withdrawal they rejected my withdrawal and BLOCKed my withdrawal. I already sent all the documents multiple times but they not solved my issue. I request Parimatch and askgamblers team to please verify my account as soon as possible so that I can remain connected with your platform.


If my account gets verified, I will change my review and I hope my problem is solved very soon.

Thanks in advance both of you.

Disputed Casino Parimatch Casino
Amount ₹45000

Discussion

User name

Dear Parimatch Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-1
Give me clear reason or point that I violate rules. You block users account without any proof give me proof that I violates your rules.

Without proof me and askgamblers team and all other users know that you are doing fraud WITH me. I win big money and you don't want to give me withdrawal this is the real reason.
User name
Greetings,

Following a thorough review by our relevant department, we regret to inform you that your account did not pass the verification process and has been permanently closed in accordance with Rule 88 of our Terms and Conditions.

As per this rule, the company reserves the right to invalidate betting agreements, refuse to fulfill obligations (including payment of winnings), or withhold returns of placed bets if it is determined that the bets are related to events in which the client has a direct or indirect involvement.

Based on the findings of our investigation, your account has been permanently blocked and written off in line with this rule. Please note that this decision is final.
User name loyalty-level-1
Here they asking for bank statement but yesterday they blocked my account and write off my all funds
This is scam site don't play here if you win big they don6give you withdrawl

Parimatch Casino Complaint Stats

Resolved 192 / 266
Avg. Amount $2,904
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino
Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank
I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.
Chart Pointer
92h left
₹6,499
Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.


Below are the transaction details:


1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >


My account details are as follows:

Player ID: 605215262

< personal details removed >


Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:


Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000


I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

Chart Pointer
91h left
₹8,000