Complaint #603 Parimatch Casino

Parimatch Not Processing My Account Deletion Request

By Charanchari1

2 months ago

My player ID: 928144115 and my name is < full name removed >

I would like to raise a complaint regarding my account with Parimatch.

I have already contacted Parimatch support via email and requested that my account be permanently deleted. However, despite sending the request some time ago, my account is still active and I have not received proper assistance or confirmation from their support team.

As a player who reached Level 14 on the platform, I am very disappointed with the overall support experience. I expected better assistance when requesting something as important as account closure.

I respectfully request that Parimatch process my account deletion permanently and confirm that my account has been closed.

I hope the AskGamblers team can help escalate this issue so that Parimatch responds and completes my account deletion request.

Thank you.

Disputed Casino Parimatch Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

2 months ago

Dear @Charanchari1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Parimatch Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Parimatch Casino

• Representative

2 months ago

Greetings,

We understand your concerns regarding the account closure request and your overall experience. However, in order to proceed with permanent account closure (self-exclusion), we must follow strict security and verification procedures.

After reviewing your recent email, we regret to inform you that the documents provided do not meet the required criteria.

To proceed further, we kindly ask you to provide a clear selfie where:

You are holding your Aadhaar card in your hand
You are also holding a piece of paper with a handwritten note stating:
“For Parimatch” + today’s date + reason for self-exclusion

Please ensure that your face and all details on the ID are clearly visible in the same frame.

Once we receive the correct documents, we will promptly proceed with your request for account closure.

We appreciate your cooperation and understanding in this matter.

Charanchari1

2 months ago

Hello Askgamblers team.

I have already shared the required documents via email. It's been 3 days. Reason behind me leaving Parimatch is bonus system. I'm levey14 player I deposit in lakhs everymonth and play needed I can send my transaction proof. It was promised for me that I'll be getting 10k sports bonus as loyalty towards Parimatch, but they failed. Each agent keeps give false statements everytime. Attaching proof of the review.

AskGamblers

• Support Team

2 months ago

Dear @Charanchari1,

The AskGamblers Complaint Team is kindly asking you to assist the Parimatch Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Parimatch Casino Complaint Stats

Resolved 191 / 265

Avg. Amount $2,913

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Freakspin (106)

Parimatch Casino Complaints

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Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

92h left

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

38h left

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Made a deposit of 1355 USDT but website denies it

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
I have attached ss of my binance through which payment was made and block chain which shows success.
Any further proof require will be submitted

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Three withdrawals not received since May 13th

I am using this platform form very long time, and everything is good, but recently, I have not received my three withdrawals dated 14 May, 15 May, and 13 May 2026. Today, 10 days have passed, and the withdrawal has not been received.

Ticket id is = 103288877, 103285710, 103351391

And amount is 10030, 5350, and 9910

I wanted the AskGamblers team to intervene in this matter and solve my issue.

Every time I contact customer service, they tell me that we are working on your request, but my issue has not been solved yet.

Thanks in advance to both parties. I am providing a screenshot below.

69h left

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Withdrawal of 50000 not credited

I am filing a complaint against Parimatch regarding a pending withdrawal of INR 50,000.

The withdrawal was marked as “successful” on their platform, however the funds were never credited to my bank account. I have already checked with my bank multiple times and there is no incoming transaction or pending settlement related to this withdrawal.

I have contacted Parimatch support repeatedly and provided them with multiple notices and follow-ups regarding this issue, but the matter still remains unresolved. Despite their system showing the payment as completed, they have failed to provide proper proof of transfer such as a valid UTR/reference number that can be verified by the bank.

This delay and lack of resolution is extremely frustrating. I request AskGamblers to intervene and help resolve this matter by ensuring that either:

1. The INR 50,000 withdrawal is successfully credited to my bank account, or

2. The amount is returned back to my Parimatch balance immediately.

I am willing to provide screenshots, transaction history, communication records, and bank statements if required.

Account id- 737915913

< personal information removed >

Resolved

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20000 INR not credited to my game account

My deposit money is not credited to my game account of Indian rupee 20000.

It’s been a day, still, the money isn't credited to the game account

Even though I have contacted customer support, I still haven’t gotten any response from them. I raised tickets in Parimatch, but there has been no response.

I request that AskGamblers help me with this concern

Customer ID. 362618260

Transaction I’d. 1282485822

UTR. 668377226384

Transaction amount. 20000

Transaction date. 18/5/2026

Transaction date. 22:33 pm

Resolved

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Withdrawals pending since January 2026

I made two withdrawal requests on 25 January and two withdrawal requests on 26 January. Following amounts are:

10200,

6200,

10400,

10400

Ticket IDs are: 100705651, 100705760, 100707050,100707227

They say all withdrawal successfully processed, but I have not received any in my bank account.

When I contacted customer service about this issue, they asked for my bank statement. I provided them with my bank statement, and they created the ticket, but my problem is still not solved, and I have not received my withdrawal amounts yet.

This is my humble request, please solve my problem or give me my amount back.

It's been more than 4 months now.

Please solve my issue

It's been more than 4 months now.

Please solve my issue.

Resolved

1 month has passed and my withdrawals are still not received

TICKET IDs:

#89936470

#89434965

I made two withdrawal requests of 11110 and 7810 on April 4, 2026, and 30 March 2026.

After 2-3 days had passed, I contacted support and asked them about my withdrawal status. They told me the withdrawals are successful, but I have not received my withdrawal amounts in my bank account.

I submitted the related bank account PDF to customer service, and they created two tickets on my issue.

Now, 1 month has passed, and I have not received my withdrawals.

Please give me my withdrawal amount in my bank account.

I provided all the related documents.

I am submitting ticket status screenshots.

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Pending deposit 1000 INR ticket ID 76623992

Respected AskGamblers and Parimatch Team,

I made a deposit on February 14th, 2026, at 5:18 AM IST.

I have already raised this as an internal ticket ID #76623992, which was closed without any reasons given or a satisfactory solution.

Kindly look into the matter as my deposit of Rs. 1000 is pending.

The UTR for the payment is: 051829226598

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Deposit not received since 12 days

Dear Parimatch Customer Care,

I am writing to formally complain regarding my pending deposit of INR 3500, which has still not been credited to my account.

I had already raised a support ticket regarding this issue and attached all the required payment confirmation and ticket details. However, it has now been 12 days, and I have not received any resolution or proper response from your team.

This delay is highly disappointing and unacceptable. I request you to urgently review my case, verify the attached payment proof, and credit the deposit amount of INR 3500 to my account at the earliest.

Please treat this matter as urgent and provide me with an update as soon as possible.

Thank you.

Regards,

Resolved

₹3,500