Complaint #5 Parimatch Casino

My account was blocked without any further explanations

By Yuliia K.

6 years ago

Hello, I 've been registered with the Parimatch casino since the beginning of March. Recently my account was blocked, and on my page appeared an inscription - a fraud.

This is a very strange situation in my opinion. On April 23, I withdrew my money without problems. I didn 't receive letters from the casino about inspection or violations. On April 24, my account was blocked. The casino does not explain to me on what basis the conclusions about fraud were drawn.

When I asked about the reason for the lockout, I got an answer. "The bookmaker network reserves the right, without explanation and prior written notice, to impose restrictions or refuse to accept bets on any person."

I don 't think the casino has the right to block the account under this clause. If the casino cancels my account under internal terms, they are required to return me the deposits I made for the game. Otherwise, they actually stole my money. No one withholding of funds could be lawful without a police or court decision. Please withdraw my deposits and close my account afterwards.
I attach the evidence what I have in English and Russian languages.

Disputed Casino Parimatch Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Parimatch Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Parimatch Casino

• Representative

6 years ago

Dear AskGamblers support team,

Yuliia played from one permanent IP address. The same IP address was used for another account. Both accounts were registered in different countries, so because of one IP for 2 accounts it`s appeared to be multiaccounting.

The company's rules due to the multiaccounting is described at the paragraph 80th of Terms & Conditions:
The Betting company reserves the right to invalidate the concluded agreement (including the bets placer before or after the beginning of the event), refuse to fulfill obligations under such an agreement (including refuse to pay any winnings) or from return of any placed bet, if:

subparagraph 4

4. It was determined that

• one Client has several game accounts (multiple registration, multi-accounts), including under a new name. The Betting company does not recommend two or more Clients to place bets from the same IP address (one device, local network);
• one Client uses the data of other persons to register new gaming accounts, including his family members;
• bets are made by a group of Clients acting in collusion, in order to circumvent the restrictions established by the Betting company;
• the Client is suspected of using any software that automates the process of setting rates;
• uses a game account to play in arbitration situations;
• the gaming account is not used for betting and other products offered by the Betting company;
• loyalty programs are abused;

The client also used money bonuses, that have the following rule in Terms & Conditions, paragraph 5:

The bonus is available only for one betting account per person, family, apartment, computer or IP address. In the case of suspected fraud committed through multiple registrations (fake account, playgroups), Parimatch will void the bonus and winnings owed to the user. If the second account was registered, then bonus will be removed and all bonuses and winnings may be annulled.

AskGamblers

• Support Team

6 years ago

Dear Parimatch Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

6 years ago

Dear Yulii,

Your account was banned because it broke one of the rules below:

• one Client has several game accounts (multiple registrations, multi-accounts), including under a new name. The Betting company does not recommend two or more Clients to place bets from the same IP address (one device, local network);

• one Client uses the data of other persons to register new gaming accounts, including his family members;

• bets are made by a group of Clients acting in collusion, in order to circumvent the restrictions established by the Betting company;

• the Client is suspected of using any software that automates the process of setting rates;

• uses a game account to play in arbitration situations;

• the gaming account is not used for betting and other products offered by the Betting company;

• loyalty programs are abused.

This particular case affected our bonus policy and here's a paragraph from our terms and conditions:

"In the case of suspected fraud committed through multiple registrations (fake account, playgroups), Parimatch will void the bonus and winnings owed to the user. If the second account was registered, then the bonus will be removed and all bonuses and winnings may be annulled."

We hope that this information is helpful.

Parimatch Casino Complaint Stats

Resolved 264 / 344

Avg. Amount $2,372

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 164 out of 209 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Systematic withdrawal delays and forced cancellations by Parimatch

I am filing this formal complaint against Parimatch regarding systematic and predatory withdrawal rejections.

Over a period of time, multiple withdrawal requests submitted from my account were kept pending for hours and then repeatedly declined or canceled without any valid explanation. This deliberate delay tactic forces funds back into the wallet and creates immense pressure to re-wager.

I have completely stopped playing on this account to maintain zero account activity. I have attached screenshots of various canceled/declined withdrawal requests as proof.

I request AskGamblers to intervene, investigate these unfair practices, and assist in resolving this matter.

Player ID: 723836950

Registered Email: < email removed >

88h left

₹16,400

3500 deposit declined on Parimatch ID 831601004

Hi team,

I need help regarding a deposit issue on Parimatch.

On October 2 at 10:10 AM, I deposited ₹3,500 using PhonePe. The payment was successful on my end, but Parimatch marked it as "Declined".

I’ve been trying to get support on the website, but no live agents are available.

Details:
User ID: 831601004
Amount: ₹3,500
PhonePe Txn ID: T2610021010169774569258
Bank UTR: 841365696541

I've attached the PhonePe receipt and Parimatch screenshots. Please help credit this amount to my account.

88h left

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28000 deposit not credited for over a month despite repeated followup

I am filing this complaint regarding a ₹28,000 deposit that was successfully debited from my bank account but has still not been credited to my Parimatch account.

I made the deposit on 01-Sep-2026 for ₹28,000. The amount was successfully debited from my bank account, and I have the transaction/UTR details and proof of payment.

The amount has not been credited to my Parimatch balance. I have contacted Parimatch customer support multiple times and provided the required transaction details and proof. Despite repeated follow-ups, I have only received generic responses stating that the transaction is “under review”, without providing any clear explanation, resolution, or confirmed timeframe.

It has now been over a month, and my money is still neither credited to my Parimatch account nor returned to my bank account.

I would appreciate AskGamblers' assistance in mediating this matter with Parimatch and helping me obtain a clear resolution.

Amount: ₹28,000

Transaction: Deposit

Status: Debited from bank but not credited to Parimatch

Duration: Over one month

Proof available: Bank transaction/UTR, payment screenshots, and Parimatch support correspondence

I am requesting that Parimatch either credit the ₹28,000 to my account or return the funds to my original payment source, and provide a clear explanation of the

Gaming ID is 147560119

73h left

₹28,000

Deposit of 500 INR via Paytm UPI on 18 Sept not credited

I am filing this formal complaint against Parimatch regarding a deposit of ₹500 that has been stuck since 18 September 2026. Despite providing absolute proof of the transaction, the platform refuses to credit my account or properly investigate the matter.

• Date of Transaction: 18 September 2026

• Deposit Amount: 500 INR

• Payment Method: Paytm UPI

• Source Bank: Axis Bank (Account ending in XX3288)

• Recipient Merchant Account Name: Balwinder Kaur

• 12-Digit UPI UTR / Reference Number: [ 626169446681 ]

• My Parimatch Player ID: [ 557458627 ]

The funds were successfully debited from my bank account and completely settled to the local UPI collection account generated by Parimatch’s automated payment gateway. I have continuously emailed Parimatch Support and provided them with an official, clear PDF bank statement demonstrating that the funds left my account.

Today, Parimatch sent me a generic response stating they "have not received the funds" and closed the matter.

As the user, I have no control over Parimatch's third-party Payment Service Providers (PSP). The UTR number proves the money reached their payment infrastructure. It is the responsibility of Parimatch's senior finance team to manually reconcile this UTR number with their payment gateway partner rather than continuously giving copy-paste rejections to a customer who has provided full bank authentication.

I request Parimatch to immediately escalate this UTR number to their core financial department, locate the funds within their merchant gateway, and credit the ₹500 to my player account balance or issue a manual reversal back to my source bank account.

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Uncredited Withdrawals Totaling 51000 Falsely Marked as Successful

Dear AskGamblers Team,

I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account.

These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue.

Account Details:

player ID: 849137502

Details of Uncredited Transactions:

₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27)

₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)

₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)

Total Missing Amount: ₹51,000 INR

Issue & Evidence:

I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.

Bank Statement Password: 9224000100034937

As clearly visible in my bank statement, none of these amounts were ever credited to my account.

Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests.

Their live chat agents keep stalling and closing chats without giving any concrete updates.

My Demand:

I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays.

I trust AskGamblers to intervene and help me resolve this issue as soon as possible.

Sincerely,

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Parimatch is not settling my bet

Parimatch is not settling my bet since two months,I won that bet on 24th july 2026 still the bet showing active. When i asked the parimatch support team they said they found suspicious on this bet.
I dont know anything about it. The crazy they said they might take three years to complete the investigation before settling the bet, i do not want to wait that long, please help me get the best settled.

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Verification scam

I verified my account long ago and I submitted each and every documents several times but again they stopped my withdrawal and asking me to verify again. Still I sent my selfie id card and bank statements with password. From last 2 months I am getting same kind of email from them. If I sent bank statements they asking again the same. It’s like a torchure for me from last 2 months.

84h left

Four successful withdrawals not credited to my bank account 200000

I am writing to express my severe frustration regarding four withdrawal transactions totaling ₹2,00,000 that are marked as "Successful" in my history, but the funds have still not been credited to my bank account. Many months have passed since these transactions took place, and my issue remains completely unresolved.

Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.

Below are the details of the transactions in question:

• Player ID: 806873465

• Account Name: <removed>

• Total Missing Amount: ₹2,00,000 INR

• Active Support Ticket ID: #138162738

Uncredited Transaction Breakdowns:

• Withdrawal Dates: 31 August and 1 September

• Total Withdrawals: 4 separate transactions

• 4 withdrawals of ₹50,000 each

Your customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.

Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.

Please escalate this matter to a senior financial manager immediately.

Regards,

Player ID: 806873465

Password: Bank statement is 6301113832

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My account withdrawal blocked. I am contacting parimatch live chat but no response. My account all ready completed additional verification but withdrawal not given by parimatch

I have attached all evidence

player id 845174682

My withdrawal still restricted on my account please help me sir

Rejected

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Account blocked due to verification pending

I contacted Parimatch regarding an issue with my account, and they assigned Ticket No. 135119915. They informed me that the matter was forwarded to their Expert Team, but the issue has still not been resolved.

Despite waiting for an update, I have not received a proper resolution. I am raising this complaint with AskGamblers to request assistance in getting my account issue resolved as soon as possible. Due to verification my account is blocked and I submitted all the requested documents of deposit amounts also but still they not activated my account.

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