Complaint #612 Parimatch Casino

INR 80K Pending withdrawal and depsoits

By Rahul19938383

2 months ago

Parimatch team.and Askgambler team,

My Parimatch ID is 684407601
Despite multiple escalations, tickets raised, 4 withdrawals amounting to total of ~INR75000 ( 9100, 5000,19004,19005,19864) and 1 depsoit amounting to INR 5000 (more than 1 week back) have not been credited to my bank account or my Parimatch account . This is nothing short of mental harassment and fraudulent behaviour of the highest order from Parimatch. Attaching bank account statement till date and ticket details.

1) Ticket no 81205451 is for 9,100 INR (HDFC bank account - statement attached)
2) Ticket no 81205782 is for 5,000 INR (DCB bank account, statement attached)
3) Ticket no 81206014 is for 19,864 INR HDFC bank account - statement attached
4) Ticket no 81206289 is for 19,005 INR (DCB bank account, statement attached)
5) Ticket no 81206488 is for 19,004 INR(DCB bank account, statement attached)
6) Withdrawal of INR 5000 - payment receipt and HDFC bank statement attached

I have attached my updated bank statement as well. Password: 63386449 for HDFC bank statement. Password 108570975 for DCB bank statement

Please help me and save from this harassment and mental distress Parimatch is subjecting me to.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹80000

Discussion

Rahul19938383

1 month ago

Sharing the MHA acknowledgment number of both the withdrawals below. I have also attached the official mail from the bank informing me of the acknowledgment numbers and the block placed on the account. The UTR nos are also there in the attached document.

INR 10,000: Acknowledgement No. 23102260034301
INR 19990: Acknowlwedgment No: 32903260014727

Sharing a video of the amount blocked as well on the VIP email - the attachment is too large for this thread. Attaching the mail I have sent on the video as well

Separately, 4th time I am following up on the deposit of 25k. Bank statement with password has already been shared -but amount has still not been credited - how many more follow ups are needed?

AskGamblers

• Support Team

1 month ago

Dear @Rahul19938383,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documents has already been sent to the Parimatch Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required documents or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Parimatch Casino

• Representative

1 month ago

Greetings,

We have reviewed the documents you provided; however, the specific information we requested is not visible in the submitted files.

To proceed further, kindly provide the following:

A copy of the cyber complaint or the acknowledgment number of the case
A video recording (taken from another device) clearly showing the status of your account being blocked

Please ensure that all details are clear and visible so we can review the matter accurately.

We look forward to your response.

Kind regards,
Parimatch Team

AskGamblers

• Support Team

1 month ago

Dear @Rahul19938383,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

93h left

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

95h left

₹24,400

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

50h left

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

92h left

₹30,000

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

92h left

₹6,499

Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

Resolved

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

91h left

₹8,000

Made a deposit of 1355 USDT but website denies it

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
I have attached ss of my binance through which payment was made and block chain which shows success.
Any further proof require will be submitted

Resolved

Three withdrawals not received since May 13th

I am using this platform form very long time, and everything is good, but recently, I have not received my three withdrawals dated 14 May, 15 May, and 13 May 2026. Today, 10 days have passed, and the withdrawal has not been received.

Ticket id is = 103288877, 103285710, 103351391

And amount is 10030, 5350, and 9910

I wanted the AskGamblers team to intervene in this matter and solve my issue.

Every time I contact customer service, they tell me that we are working on your request, but my issue has not been solved yet.

Thanks in advance to both parties. I am providing a screenshot below.

91h left

₹23,250

Withdrawal of 50000 not credited

I am filing a complaint against Parimatch regarding a pending withdrawal of INR 50,000.

The withdrawal was marked as “successful” on their platform, however the funds were never credited to my bank account. I have already checked with my bank multiple times and there is no incoming transaction or pending settlement related to this withdrawal.

I have contacted Parimatch support repeatedly and provided them with multiple notices and follow-ups regarding this issue, but the matter still remains unresolved. Despite their system showing the payment as completed, they have failed to provide proper proof of transfer such as a valid UTR/reference number that can be verified by the bank.

This delay and lack of resolution is extremely frustrating. I request AskGamblers to intervene and help resolve this matter by ensuring that either:

1. The INR 50,000 withdrawal is successfully credited to my bank account, or

2. The amount is returned back to my Parimatch balance immediately.

I am willing to provide screenshots, transaction history, communication records, and bank statements if required.

Account id- 737915913

< personal information removed >

Resolved

₹50,000