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INR 80K Pending withdrawal and depsoits


6 months ago
Parimatch team.and Askgambler team,

My Parimatch ID is 684407601
Despite multiple escalations, tickets raised, 4 withdrawals amounting to total of ~INR75000 ( 9100, 5000,1­900­4,1­900­5,1­9864) and 1 depsoit amounting to INR 5000 (more than 1 week back) have not been credited to my bank account or my Parimatch account . This is nothing short of mental harassment and fraudulent behaviour of the highest order from Parimatch. Attaching bank account statement till date and ticket details.

1) Ticket no 81205451 is for 9,100 INR (HDFC bank account - statement attached)
2) Ticket no 81205782 is for 5,000 INR (DCB bank account, statement attached)
3) Ticket no 81206014 is for 19,864 INR HDFC bank account - statement attached
4) Ticket no 81206289 is for 19,005 INR (DCB bank account, statement attached)
5) Ticket no 81206488 is for 19,004 INR(DCB bank account, statement attached)
6) Withdrawal of INR 5000 - payment receipt and HDFC bank statement attached

I have attached my updated bank statement as well. Password: 63386449 for HDFC bank statement. Password 108570975 for DCB bank statement

Please help me and save from this harassment and mental distress Parimatch is subjecting me to.
Disputed Casino Parimatch Casino
Amount ₹80000

Discussion

User name loyalty-level-2
Sharing the MHA acknowledgment number of both the withdrawals below. I have also attached the official mail from the bank informing me of the acknowledgment numbers and the block placed on the account. The UTR nos are also there in the attached document.

INR 10,000: Acknowledgement No. 23102260034301
INR 19990: Acknowlwedgment No: 32903260014727

Sharing a video of the amount blocked as well on the VIP email - the attachment is too large for this thread. Attaching the mail I have sent on the video as well

Separately, 4th time I am following up on the deposit of 25k. Bank statement with password has already been shared -but amount has still not been credited - how many more follow ups are needed?
User name

Dear @Rahul19938383,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documents has already been sent to the Parimatch Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required documents or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Greetings,

We have reviewed the documents you provided; however, the specific information we requested is not visible in the submitted files.

To proceed further, kindly provide the following:

A copy of the cyber complaint or the acknowledgment number of the case
A video recording (taken from another device) clearly showing the status of your account being blocked

Please ensure that all details are clear and visible so we can review the matter accurately.

We look forward to your response.

Kind regards,
Parimatch Team
User name

Dear @Rahul19938383,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 264 / 344
Avg. Amount $2,372
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 164 out of 209 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino
Uncredited Withdrawals Totaling 51000 Falsely Marked as Successful

Dear AskGamblers Team,


I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account.


These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue.


Account Details:

player ID: 849137502


Details of Uncredited Transactions:

₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27)


₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)


₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)


Total Missing Amount: ₹51,000 INR


Issue & Evidence:

I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.

Bank Statement Password: 9224000100034937


As clearly visible in my bank statement, none of these amounts were ever credited to my account.


Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests.


Their live chat agents keep stalling and closing chats without giving any concrete updates.


My Demand:

I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays.


I trust AskGamblers to intervene and help me resolve this issue as soon as possible.


Sincerely,


Chart Pointer
78h left
₹51,000
Four successful withdrawals not credited to my bank account 200000

I am writing to express my severe frustration regarding four withdrawal transactions totaling ₹2,00,000 that are marked as "Successful" in my history, but the funds have still not been credited to my bank account. Many months have passed since these transactions took place, and my issue remains completely unresolved.

Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.

Below are the details of the transactions in question:

• Player ID: 806873465

• Account Name: <removed>

• Total Missing Amount: ₹2,00,000 INR

• Active Support Ticket ID: #138162738

Uncredited Transaction Breakdowns:

• Withdrawal Dates: 31 August and 1 September

• Total Withdrawals: 4 separate transactions

• 4 withdrawals of ₹50,000 each

Your customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.

Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.

Please escalate this matter to a senior financial manager immediately.

Regards,

<full name removed>

Player ID: 806873465

Password: Bank statement is 6301113832

Chart Pointer
36h left
₹200,000
Parimatch KYC Verification Pending for Over 3weeks
I am submitting a formal complaint regarding the prolonged KYC verification process and my inability to withdraw my funds from Parimatch.

I submitted all documents requested for KYC verification more than one month ago. This included my passport, a selfie holding my passport, cryptocurrency transaction information, wallet information, and all other documentation requested by Parimatch.

Since then, I have contacted Parimatch support repeatedly. However, my verification has still not been completed, and I remain unable to withdraw my funds.

Most importantly, Parimatch has explicitly confirmed to me in writing that ALL submitted documents have been received and that NO further information is required from me at this time.

Therefore, there is currently nothing outstanding on my side.

Despite this, more than one month has passed and my verification remains unresolved.

I have repeatedly asked Parimatch to provide:

1. A specific reason for the prolonged delay.
2. The current status and stage of my verification.
3. A concrete or estimated timeframe for completion.

Unfortunately, I have repeatedly received generic responses telling me to "wait," that the verification will be completed "as soon as possible," or that the responsible team is still reviewing my case.

No concrete timeframe has ever been provided.

In one of their recent responses, Parimatch stated that delays may occur because of a high workload and that they cannot provide an exact timeframe because they do not want to make false promises.

I fully understand the importance of KYC and security procedures, and I have cooperated with every verification request made by Parimatch.

However, I believe that being unable to withdraw my funds for more than one month, despite all required documents having been received and no additional information being required from me, without even an estimated completion timeframe, is unreasonable.

I am therefore asking AskGamblers to assist in mediating this matter with Parimatch.

I am requesting that Parimatch complete my KYC verification without further unnecessary delay and, provided there are no outstanding issues with my account, restore my ability to withdraw my funds.

I can provide the full email correspondence with Parimatch, screenshots, and evidence showing that Parimatch has confirmed receipt of all required documentation.

Thank you for your assistance.
Status unsolved Unresolved
$4,600
Official Complaint Uncredited 28000 Withdrawal Marked Successful Player ID 111857424

Dear AskGamblers Team,


I am submitting an official dispute regarding an unresolved withdrawal issue with Parimatch. A withdrawal request of 28,000 INR is clearly marked as "Successful" on my casino profile history, yet the funds have absolutely never arrived in my bank account.


Account & Dispute Summary

Player Name: < player name removed >

Player ID: 111857424

Transaction Amount: 28,000 INR

Requested Date: September 19, 2026 (09:51)

Payment Method: Direct Bank Transfer

Support Ticket ID: 139314906


Core Problem

My primary question to Parimatch is: Why does your system display a "Successful" status when the money has not been credited to my bank account? My repeated attempts to resolve this through customer support have been useless. I am constantly greeted with automated bot messages. Live agents rarely connect, and when they do, they provide no real solution or concrete assistance.


Attached Evidence

To prove my claim beyond doubt, I have attached:

Kotak Mahindra Bank Statement: Covering the complete timeline from the withdrawal date until today, proving that no such amount was credited. (Statement Password: JAGIR1607)


Account Screenshots: Showing my Player ID, the withdrawal entry marked successful, and my support chat tickets (139314906).

I refuse to wait any longer for standard automated replies. The evidence is clear.


I demand that Parimatch immediately investigate why this transaction is falsely marked as successful and refund the full 28,000 INR back into my Parimatch casino account balance so that I can access my funds.


Thank you for your urgent assistance.

Sincerely,

< full name removed >

Chart Pointer
37h left
₹28,000
Parimatch Missing 45000 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,


I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.


Account Details:

Account Name: < full name removed >

Player ID: 849137502


Details of the Transactions:


Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18)

Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44)

Total Missing Money: 45,000 INR


Parimatch Raised Ticket IDs:

#137584996 and #137606574


I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?

I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success.


I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.


Thank you for your urgent assistance.

Status solved Resolved
₹45,000
Withdrawal of approximately 45 lakh still blocked after verification completed

I am submitting this complaint regarding my Parimatch account, where approximately **₹45,00,000 (₹45 lakh) remains blocked and I am still unable to withdraw my funds**.

I have been a VIP customer and long-time player on the platform. I have used Parimatch for several years and have made a significant number of transactions through the platform.

### Verification and documents

Parimatch placed my account/withdrawal under verification and requested various documents and transaction information. I fully cooperated with their requirements and repeatedly provided the requested documentation.

I submitted, among other things:

* Bank statements and transaction information

* Netwallet transaction records

* Netwallet transaction screen recordings

* Deposit/payment information

* Identity/verification documents

* A high-resolution selfie taken specifically as requested by Parimatch

I have also contacted Parimatch support repeatedly regarding this matter, with **more than 100 emails** sent in an attempt to resolve the issue.

### Current situation

The important point is that **the documentation/verification process has now been completed, but my withdrawal is still blocked.

Even after completing the verification requirements, I am unable to withdraw my available funds. I have not received a satisfactory explanation as to why the withdrawal restriction remains in place or when it will be removed.

I have repeatedly asked Parimatch to clarify:

1. Why is my withdrawal still blocked after verification has been completed?

2. Is there any remaining requirement from my side?

3. When will my withdrawal access be restored?

4. When will I be able to withdraw my available funds?

I have completed the requirements requested from my side and am now waiting for Parimatch to take the necessary action.

### Financial impact

This is a very significant amount for me. I have approximately **₹45 lakh currently inaccessible**, while my family is also facing financial pressure, including significant loan/EMI obligations and other important expenses.

I have also suffered approximately **₹25 lakh in losses while using the platform. I mention this only to provide the complete financial context of my long-term relationship with Parimatch.

Despite being a long-term VIP customer and fully cooperating with the verification process, I am still unable to access my funds.

### What I am requesting

I am requesting AskGamblers to assist in obtaining a clear response from Parimatch and helping resolve this matter.

Specifically, I request that Parimatch:

* Confirm in writing that my verification is completed.

* Explain why my withdrawal remains blocked.

* Confirm whether anything further is required from me.

* Remove the withdrawal restriction if there is no remaining verification requirement.

* Allow me to withdraw the funds available in my account.

I am prepared to provide **all supporting evidence** requested, including my correspondence with Parimatch, verification documents, bank/payment records, Netwallet transaction evidence, screenshots and screen recordings.

I have tried extensively to resolve this directly with Parimatch and have given them considerable time and cooperation. I am therefore seeking assistance through AskGamblers to obtain a clear resolution.

I hope Parimatch will review my case seriously and resolve the withdrawal issue without any further unnecessary delay.

Status solved Resolved