Complaint #902 Parimatch Casino

Four successful withdrawals not credited to my bank account 200000

By Bobilli C.

3 weeks ago

I am writing to express my severe frustration regarding four withdrawal transactions totaling ₹2,00,000 that are marked as "Successful" in my history, but the funds have still not been credited to my bank account. Many months have passed since these transactions took place, and my issue remains completely unresolved.

Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.

Below are the details of the transactions in question:

• Player ID: 806873465

• Account Name: <removed>

• Total Missing Amount: ₹2,00,000 INR

• Active Support Ticket ID: #138162738

Uncredited Transaction Breakdowns:

• Withdrawal Dates: 31 August and 1 September

• Total Withdrawals: 4 separate transactions

• 4 withdrawals of ₹50,000 each

Your customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.

Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.

Please escalate this matter to a senior financial manager immediately.

Regards,

Player ID: 806873465

Password: Bank statement is 6301113832

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹200000

Discussion

19 hours left for Parimatch Casino to respond.

chiru970

• India

3 days ago

Subject: Request for Fair Treatment – I Am Cooperating, but Perimatch Must Also Provide Payment Evidence

Dear AskGamblers Complaint Team,

I have read your latest message carefully, and I want to make my position absolutely clear: I am not refusing to cooperate with either AskGamblers or Perimatch. I am requesting a fair and transparent investigation in which both parties fulfil their responsibilities.

I respect AskGamblers' complaint procedure and understand that I must provide reasonable assistance during the investigation. I do not want my complaint rejected because of a misunderstanding regarding my willingness to cooperate.

However, I have already submitted my original bank statement, withdrawal history, screenshots, and other supporting evidence. Despite this, Perimatch is requesting another video recording of my banking application without first providing the UTR/reference numbers and verifiable payment confirmation for each disputed withdrawal.

My complaint concerns ₹2,00,000 in disputed withdrawals. I have been waiting approximately 50 days for these funds, and this complaint has already been ongoing for a considerable period. The prolonged delay is causing me serious financial difficulties.

I respectfully request AskGamblers to consider both sides fairly.

My position is as follows:

1. I am willing to cooperate with reasonable and necessary verification requests through an appropriate, secure channel.
2. I request Perimatch to provide the UTR/reference number, transaction date, amount, and available payment confirmation for each disputed withdrawal.
3. If the requested recording is essential, please clarify exactly what information must be visible and how it will be securely submitted. I will not disclose my banking password, PIN, OTP, or other sensitive authentication information.
4. Please do not reject my complaint merely because I have requested payment evidence from the casino. My intention is to help resolve the dispute, not obstruct the investigation.
5. I also request that Perimatch be required to respond to my evidence and explain the status of each disputed transaction instead of repeatedly extending the investigation without a concrete outcome.

AskGamblers, please do not allow this complaint to become a situation where the player is repeatedly asked for more evidence while the casino's payment claims remain unverified. I am asking for a balanced investigation in which both parties cooperate.

I have been a Perimatch customer for approximately five years and have already spent considerable time trying to resolve this issue through customer support and your mediation process.

My objective remains the same: to establish what happened to my disputed withdrawals and obtain a fair resolution. If Perimatch cannot substantiate that the disputed transactions were paid, I request that it resolve the outstanding claim and credit the verified disputed amount to my Perimatch account balance.

I understand that AskGamblers acts as a mediator and cannot directly process the casino's payments. Nevertheless, I respectfully ask your team to facilitate a fair investigation, clarify the evidence required from me, and request equivalent cooperation from Perimatch.

I am not refusing to cooperate. I am asking for fairness, transparency, and a resolution based on verifiable evidence.

Please keep my complaint open while these matters are clarified and give me a reasonable opportunity to provide any genuinely necessary additional evidence.

Thank you for your attention and assistance.

AskGamblers

• Support Team

4 days ago

Dear @chiru970,

The AskGamblers Complaint Team is kindly asking you to assist the Parimatch Casino team further and send the required recording..

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

chiru970

• India

6 days ago

FINAL RESPONSE – PERIMATCH MUST PROVIDE PROOF OF PAYMENT OR IMMEDIATELY RESOLVE MY outstanding WITHDRAWAL COMPLAINT

Dear AskGamblers Complaint Team,

I am extremely disappointed with Perimatch's latest response. My withdrawal issue has remained unresolved for approximately 50 days, and my AskGamblers complaint has now been ongoing for approximately 18 days. Despite repeatedly cooperating and submitting the requested evidence, I still have not received a satisfactory resolution.

Perimatch is now asking me to use another mobile phone to record myself logging into my banking application and scrolling through my bank transaction history. I have already provided my original bank statement and other supporting evidence. Instead of providing clear proof that the disputed withdrawals were actually paid, Perimatch is continuing to request more evidence from me.

I now require Perimatch to provide the UTR/reference number and verifiable payment proof for each disputed withdrawal before asking me to submit further recordings.

My position is straightforward:

1. I have already provided my bank statement and supporting documents as requested.
2. Perimatch has not provided me with verifiable UTR/reference numbers for all the disputed transactions.
3. Without transaction-specific payment references and credible proof of payment, I cannot independently verify the casino's claim that my funds were transferred successfully.
4. Asking me repeatedly for additional recordings without first providing the relevant payment references is causing further unnecessary delays.

If Perimatch genuinely processed these withdrawals, it should be able to provide the corresponding UTR/reference numbers, transaction dates, amounts, and payment confirmation for each disputed transaction. I request that the casino provide these details so the payments can be properly verified with my bank.

I am willing to cooperate with a reasonable and necessary verification process. However, I do not consider it reasonable to keep requesting additional recordings while the casino has not provided the basic transaction-specific payment evidence needed to investigate the missing funds. I also expect my banking information to be handled securely and only through an appropriate official channel.

MY FINAL DEMAND

Perimatch must now do one of the following without further unnecessary delay:

- Provide verifiable UTR/reference numbers and proof of payment for every disputed withdrawal, so the transactions can be independently checked; or
- If Perimatch cannot substantiate that the disputed funds were paid, immediately resolve the outstanding dispute and credit the full amount claimed in this complaint directly to my Perimatch account balance, subject to verification of the disputed transactions.

I have been a Perimatch customer for approximately five years. I have submitted the evidence requested from me and repeatedly attempted to resolve this matter through customer support and AskGamblers. I am also facing serious financial difficulties, and this prolonged delay is causing me considerable stress.

I understand that AskGamblers is a mediator and cannot directly process payments on behalf of the casino. Nevertheless, I respectfully request that the Complaint Team take this latest response seriously, challenge the absence of verifiable payment evidence, and require Perimatch to provide a substantive answer rather than another generic update or another extension of the investigation.

Please keep this complaint open until the disputed transactions have been properly verified and the matter has been resolved. I request that AskGamblers record the casino's response and my concerns in the public complaint discussion so that the handling of this dispute is transparent.

I do not want another routine apology, another request for the same evidence, or another indefinite waiting period. I want verifiable proof of payment or a concrete resolution of my outstanding claim.

I have cooperated throughout this process. It is now time for Perimatch to provide clear evidence and take responsibility for resolving this dispute.

Thank you, AskGamblers Complaint Team, for your continued attention. I sincerely request your urgent intervention to bring this matter to a fair conclusion.

Kind regards,
Bobbili Chiranjeevi

Parimatch Casino

• Representative

1 week ago

Greetings chiru970,

Regarding Ticket IDs 144855565, 140529441, and 138162738, we kindly ask you to provide a video recording of your bank transaction history to help us investigate these cases further.

Please follow these steps:

- Use another phone to record yourself while holding and operating the phone on which your banking app is installed.

- Open your bank’s official mobile application and display the bank account details, ensuring that your bank account number is clearly visible.

- Open your transaction history and slowly scroll through the transactions related to the above ticket numbers, making sure the relevant dates, amounts, and transaction details are clearly visible.

- Ensure the video is clear and that all relevant information can be read.

Once the recording is ready, please share it with us so that we can forward it for further review and assist you accordingly.

Thank you for your cooperation and patience.

Parimatch Casino Complaint Stats

Resolved 279 / 361

Avg. Amount $2,393

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 173 out of 219 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Complaint Status

19h left

₹200,000

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Parimatch Casino Complaints

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Account verification pending for a long time

I made a deposit to this casino, parimatch. Which they said no verification required, but that was a lie. I deposited but when it's time to withdraw they kept failing my withdrawal and block access to the withdrawal page, telling me to verify my account first. I did, and submitted all the verification requirements. But they failed to verify my account. I contact their Customet Support but they don't offer any solution.
This has been on since last month.

41h left

$27

3500 Deposit Not Received

Dear Parimatch Support Team,

I am writing to report that my deposit of ₹3,500 has not been credited to my Parimatch account,

Transaction Details:

Platform: Parimatch

Ticket ID: #143928786

User ID: 230811799

Deposit Amount: ₹3,500

Transaction Date: 09 October 2026

Transaction Time: 12:59 AM

Transaction ID: T261009259244026204887314

UTR Number: 572138471171

I have already made the payment, but the amount has not been credited to my Parimatch account.

I kindly request that you investigate this issue and verify the payment using the transaction ID and UTR number provided above. Please credit the pending amount to my account as soon as possible or provide a clear explanation of the delay.

I have attached the payment screenshot for your reference.

Please review my existing ticket #143928786 and resolve this issue urgently.

Thank you. I look forward to your response.

Best regards,

Parimatch User ID: 230811799

Resolved

₹3,500

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

22h left

₹31,000

Withdrawal showing Successful but 21000 INR still missing from bank account

Dear AskGamblers Complaints Team

I am writing to submit a formal complaint regarding an unresolved withdrawal issue with Parimatch casino.

My registered Player ID is 831601004.

On 9 October 2026, I requested a bank transfer withdrawal of 21,000 INR to my registered bank account (Account Number: 65598100001592). On the platform's transaction history, this withdrawal is marked as "Successful".

However, the funds have still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative created a support ticket with ID: 145723104 and stated that the case had been escalated to their specialist team. Despite waiting, I have not received any concrete update, valid proof of payment, or the payout in my account.

To support my claim, I have attached the following evidence:

Screenshots showing my verified Parimatch account ID and profile.

Screenshot of the withdrawal transaction details and status marked as Successful (where transaction details are clearly visible).

Screenshot of the live chat interaction confirming Ticket ID 145723104.

My official Bank of Baroda account statement covering the period from 8 October 2026 up to today, showing that no credit of 21,000 INR has occurred.
Pdf Password= JATI95833

I have already waited for several days. I strictly request that my pending withdrawal of 21,000 INR be directly transferred and credited to my bank account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my bank account.

Thank you for your assistance.

Virenbhai Jatiya
Player ID: 831601004

Resolved

₹21,000

Deposit and withdrawal and vip manager issue

Betting id 125801144

I am level 19th vip player..I made a deposit of 20000, 10000 and 4500 deposit on 09/10/2026,they have not credited with it and it's been pending ,my vip manager said tickets were Raised

I made a withdrawal of 20000 INR on 05/10/2026 it's not credited, and withdrawal of 10934 requested on 07/10/2026 is not credited, my vip manager saying tickets were raised

Complaint Title: Parimatch VIP Manager Mishandled My USDT Deposit Evidence and Refused My Request for a Manager Change

Complaint:

I am a VIP player at Parimatch and have been dealing with my assigned VIP manager regarding my account, deposits, and bonus-related concerns. I am extremely dissatisfied with the way my concerns have been handled.

On 7 October 2026, I transferred approximately 1,510 USDT to the Parimatch USDT deposit address using the BSC/BEP-20 network. I have attached the Binance withdrawal confirmation showing the completed transaction, along with a screenshot of the corresponding Parimatch deposit address.

Instead of properly reviewing the evidence and helping me resolve my concern, my VIP manager disputed the nature of the screenshot and referred to a withdrawal of 1,515 USDT. The conversation became unnecessarily frustrating, and I had to repeatedly explain that I was not reporting a problem with receiving a withdrawal. I have provided the relevant screenshots so that the facts can be independently reviewed.

I also requested a change of VIP manager because I had lost confidence in the assistance being provided. My request was immediately declined, without what I consider an adequate explanation or a satisfactory review of my concerns.

Furthermore, despite my VIP status and my requests for bonus assistance, I was informed that no bonus could be provided and that I should try again after approximately 50–75 days. I have also experienced a significant financial loss of approximately ₹18 lakh in a single day, which has added to my frustration. I understand that bonuses may be subject to terms and eligibility, but I expect clear communication and professional treatment from the VIP support team.

Resolution requested:

1. A review of the deposit-related conversation and the transaction evidence by Parimatch's senior support team.
2. A review of my request to change my VIP manager and a written explanation of the decision.
3. A clear explanation of the bonus eligibility decision and the stated 50–75-day waiting period.
4. A review of whether my VIP account has received the support and treatment promised under the applicable VIP programme.

I would appreciate a fair, transparent response from Parimatch and a resolution based on the evidence rather than repeated dismissals of my concerns.

88h left

₹65,434

Deliberately blocked by withdrawal stating pending verification

I am not able to withdraw due to some untoward pending verification.

I had in the past done withdrawal 100 times but since Friday they said pending verification.

I wrote an email providing my details such as selfie and document. They do not check it and keep mentioning my withdrawal is absolutely fine.

I gave screenshots of error but they do not check and give standard copy paste answers.

Rejected

₹50,207

Parimatch Self Exclusion and Permanent Account Closure

Dear AskGamblers Team,

I am writing to seek your assistance in permanently closing my Parimatch account.

I have contacted Parimatch customer support multiple times, requesting that my account be permanently closed. However, their support team has repeatedly directed me to email [email protected], which appears to be non-functional, as my emails keep bouncing back. I have attached screenshots of the email delivery failures for your reference.

Despite my repeated attempts, Parimatch has failed to address my request or provide a workable solution. This is becoming a serious concern for me, and I urgently need my account to be permanently closed and unsubscribed from all communications or offers that they have through the self Exclusion right that I have under responsible gambling

I would sincerely appreciate your intervention in helping me resolve this matter and ensuring that Parimatch takes the necessary action to permanently shut down my account. If permanent closure is not immediately possible, I request that my account be blocked and my access to the platform restricted without further delay.

My account details are provided below:

< personal information removed >

Parimatch ID: 185110353

I am happy to provide any additional information or documentation required to verify my identity and facilitate the closure of my account.

Parimatch Team: I request that you treat this matter as urgent and help ensure that my account is permanently closed at the earliest and unsubscribe me from all communicatios. Anyways i have zero balance at the moment

Thank you for your time and assistance. I look forward to your response.

Kind regards,

< full name removed >

Resolved

Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Resolved

₹3,140

Deposit no reflecting till now

I deposited ₹2,000 on 15 September 2026, but the amount has still not been credited to my account.

It has been 24 days, and I am extremely disappointed with this delay.

Please investigate this transaction urgently and provide a clear status update along with a confirmed resolution timeline.

I do not want another generic response asking me to wait. If the deposit has failed, please initiate the refund immediately. I expect a proper resolution to this issue without any further delay.

User number 822723405

Rejected

₹2,000

100000 INR deposit not credited

I have deposited 100000 at 3 oct it debited from my phone pay, and payment not made in parimatch it's shows decline.

I have contacted same time they told will get money with in 3 days.

Still didn't get the money to my account or Parimatch account.

My game ID: 560913484.

I have faced the same issue previously, please solve it

Resolved

₹100,000