Complaint #485 Parimatch Casino

Failed to refund after multiple promises and deadline extensions

By Aki2222

8 months ago

Hello AskGamblers team,

Today is 2025.10.24 Friday.

I am filing this complaint against Parimatch Japan (https://parimatch-japan1.com).
On October 11, 2025, Parimatch support confirmed via email that I would receive a refund of ¥709,000, representing the total amount of my deposits.
 They stated that the refund would be processed within 14 days.
 However, as of today (October 24, 2025), I have still not received any refund.

I contacted Parimatch support several times through live chat and email.
 Each time, they kept telling me to “please wait.”
 On October 17, they confirmed that the refund would be sent to my cards ending in *0447 and *3112, but no money has arrived in my account.

and This Tuesday again, they blocked my account without my permission while the refund still hasn't been processed, and they haven't even told me why. It looks like they're just trying to avoid processing the refund.

When I mentioned that I have all the evidence and would file a complaint, they suddenly replied and said the refund would be completed by October 24.
 Now, just one day before that deadline, they have changed their statement again — saying that the refund “should be completed by this Friday” (October 25). This shows a clear pattern of delay and avoidance.

I have attached the following evidence:
1. Email from October 11 showing refund promise within 14 days and amount ¥709,000.
2. Email from October 17 confirming refund destination (cards *0447 and *3112).
3. Chat messages where they promised refund by October 24 and then postponed it again to Friday.
4. Proof that no refund has been received yet.
I kindly ask AskGamblers to assist me in recovering my funds and to investigate this casino’s practices.
 I have given them sufficient time, and they have failed to honor their promises.
Thank you for your assistance.

Best regards

Disputed Casino Parimatch Casino

Reason Double charge/Refund

Amount ￥709000

Discussion

Aki2222

6 months ago

This is a very serious and ongoing issue.

Parimatch continues to claim that:
1) all refunds were completed, and
2) all ARN numbers were already provided to me,
and therefore they consider the case “closed”.

However, these statements are factually incorrect.

FACTS:

1) I won 200,000 JPY legitimately and requested a withdrawal.
– My account passed all verifications (identity, address, etc.).
– Parimatch rejected my withdrawal WITHOUT providing any clear or valid reason.

2) After rejecting my withdrawal, Parimatch stated that they would refund ALL my deposits instead.
– This refund has NOT been completed in full until today.

3) Parimatch claims refunds were completed on October 11.
– More than TWO MONTHS have passed.
– My bank confirms clearly that:
• the full refund amount was NOT received
• the 200,000 JPY withdrawal was NEVER received

4) I have provided:
– full bank statements
– transaction history from September until today
– proof of missing amounts
– proof that only partial refunds were received

5) Parimatch REFUSES to provide verifiable ARN numbers.
– They claim ARN screenshots are “internal documents” and cannot be shown.
– This is unacceptable.
– Without valid, verifiable ARN numbers, a refund CANNOT be considered proven.

6) Different Parimatch agents provide contradictory statements:
– “Refund completed”
– “ARN already provided”
– “Case closed”
while NO money has arrived.

This strongly suggests:
• false statements
• misleading communication
• possible fabrication or misuse of ARN information

IMPORTANT:

I can provide FULL bank records from:
– the very first deposit in September
– until today

These records clearly prove that:
• the full refund was NOT received
• the 200,000 JPY withdrawal was NOT paid

At this point, this is no longer a simple delay.
It is a serious dispute involving unproven refunds and potentially false claims.

I respectfully request AskGamblers to:
1) demand verifiable ARN numbers for EACH refund
2) require Parimatch to prove actual settlement with the payment provider
3) keep this complaint OPEN until full funds are received

This case should NOT be closed based on statements alone.
Only actual confirmed bank settlement should be considered resolution.

Aki2222

6 months ago

Update – Casino closed live chat after evidence was presented

I contacted Parimatch live chat again today.
After I clearly stated that:
• the refund has still not been received,
• I have full bank statements as proof,
• and I would submit all evidence to third-party mediators,

the casino immediately terminated the live chat without answering.

This shows refusal to communicate and avoidance of resolving the dispute.
I am attaching a screenshot of the chat being forcibly closed by Parimatch.

I am ready to provide full bank statements from September until today, proving that:
• the full refund has never been received,
• and the ¥200,000 withdrawal has never been paid.

Aki2222

6 months ago

This case has now escalated into a very serious dispute.

Parimatch has repeatedly claimed that all refunds were completed and that valid ARN (Acquirer Reference Numbers) were provided. However, despite multiple requests, they have failed to provide any verifiable ARN that can be confirmed by my bank.

My bank has officially confirmed that no such refunds corresponding to the alleged ARNs have ever reached my account. This directly contradicts Parimatch’s statements.

Furthermore, the screenshots previously shared by Parimatch regarding the ARNs are unclear, incomplete, and impossible to verify. Based on standard banking procedures, if a refund is genuinely processed, a valid and traceable ARN must exist and be verifiable by the receiving bank. The inability to provide such proof strongly suggests that the claimed refunds may not have been executed at all.

As of today:
- I have NOT received the full refund amount.
- I have NOT received the outstanding ¥200,000 withdrawal.
- More than two months have passed since Parimatch claimed the refunds were completed.

I am prepared to provide complete bank statements covering all transactions from my very first deposit in September until today. These statements clearly prove that the full refund amount and the ¥200,000 withdrawal have never been received.

Given the repeated false assurances, lack of verifiable evidence, and ongoing delays, I believe this case involves serious misrepresentation and potential misuse of refund claims.

I respectfully request AskGamblers to treat this case with high priority and require Parimatch to provide verifiable proof of payment or immediately process the outstanding refunds.

Aki2222

6 months ago

Hello AG Team,

I am submitting an urgent update before the deadline.

Today, Parimatch sent me an email stating that:
- All refunds were completed
- The corresponding ARN numbers were already provided
- The case is considered “closed”

However, this statement is false.

I have NEVER received any valid ARN for the missing refunds.
I have confirmed directly with my bank/card issuer that:
Without a valid ARN, no refund can be verified or located in the banking system.

Parimatch now refuses to provide the ARN again and claims it cannot be disclosed,
while at the same time insisting the refund was completed.
This is a direct contradiction.

Therefore, it is highly likely that:
- The refund was never executed, or
- The previously mentioned ARN does not actually exist.

I do NOT agree that this case is closed.
Without a valid ARN, the refund must be considered unprocessed.

Please continue handling this case as unresolved.
Thank you for your assistance.

Parimatch Casino Complaint Stats

Resolved 225 / 300

Avg. Amount $2,550

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Deposit of 1500 has not been credited since more than a month

I deposited 1500 INR on 31st May in PariMatch through the UPI QR method, but they have not added that money to my ID. It's been more than1½ month, but still there is no response from them. I've tried to reach customer care also, but there is no response from them. I'm sharing Bank statements & screenshots here; please check and get it solved asap.

Transaction date & time: 31st may 2026 at 11:33am

Deposit amount: 1500

Payment made through: CRED app

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Deposit not reflected into gaming account

I hv deposited 7000 in parimatch through Paytm but amount still has not been credited to my gaming account its been a week the transaction shows declined but money has left the account after successful transaction …I have raised a ticket in parimatch and reached out to support but still I didn’t get any conclusion and after waiting for a week I have uploaded screenshot to transaction and bank statement pls look into this issue and solve as soon as possible ..below r the given details of transition and screenshot of payment

Gaming id - < sent to the casino >

Payment option - Paytm

UTR- 618817006612

Time - 9.30pm ist

Date - 7th July 2026

Resolved

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Unjustified account block and funds seizure

Subject: Formal Complaint Against Parimatch - Unjustified Account Block and Funds Seizure

Account Information:

Username/Account ID< sent to the casino >

Registered Email: < sent to the casino >

Amount in Dispute: [148$ deposit amount 93.5 $]

Statement of Facts:

I am submitting this complaint to resolve a dispute with Parimatch regarding the permanent closure of my account and the subsequent refusal to refund my deposited funds.

Chronology of Events:

[Insert Date]: I deposited [Insert Amount] into my account. I have provided the official deposit receipt as proof of this transaction.

[Insert Date]: I attempted to verify my account. During the process, I encountered a technical error where the system loop/process failed. I have recorded a video screen capture proving that there were no further steps for me to complete, indicating a technical failure on the platform's side.

[Insert Dates]: I contacted customer support multiple times to resolve this verification issue. I spoke with three different agents, each of whom provided conflicting and inconsistent explanations for my account status (e.g.,

Current Status: My account has been permanently blocked. The support team has refused my request for a refund of my deposit, offering no evidence of an actual violation, and has ceased further communication regarding the matter.

Supporting Evidence Provided:

Official Deposit Receipt: Demonstrates my status as a legitimate user who funded their account.

Video Recording: Clearly shows the technical error during the verification process, proving I was unable to proceed due to a platform failure.

Chat Logs: A complete history of my conversations with support agents, highlighting the contradictory explanations provided by the platform.

Requested Resolution:

I am requesting that Parimatch conduct a manual review of my account by a supervisor. I believe the account was flagged due to a technical error, not a violation of terms. If the account is to remain closed, I am requesting a full refund of my deposit amount, as these funds were not associated with any prohibited activity.

I am available to provide any further information required to resolve this matter.

Sincerely,

50h left

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Deposit of 1500 is not credited to my account

I respectfully request that AskGamblers kindly assist me in resolving my unresolved deposit issue with Parimatch.

On 20 December 2025, I made a deposit of ₹1,500 to my Parimatch account. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch balance.

I contacted the Parimatch support team, and they advised me to contact my bank. After checking with my bank, I was informed that the transaction was completed successfully and that the funds were transferred. Therefore, there is no issue from the bank's side.

Despite providing the transaction details and payment proof, my deposit is still missing. I kindly request that AskGamblers help communicate with Parimatch and ask them to investigate this transaction thoroughly. I would greatly appreciate it if Parimatch could either credit the ₹1,500 to my gaming account or refund the amount to my bank account if the deposit cannot be processed.

I have attached the payment screenshot and transaction proof for your reference.

Thank you very much for your time, support, and assistance in helping me resolve this matter.

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Amount not added in

Hi All,

I have deposited 5000 INR two times in Pari Match, but they had not added that money in the id still it's been 1½ month but still there is no response from them. I've tried to reach customer care also but there is no response from them I'm sharing Bank statements & screenshots here please check and get it solved asap.

Resolved

₹5,000

6100 INR not credited since September 2025

Subject: Regarding Closed Support Ticket and Uncredited Withdrawal of ₹6,100

Dear Parimatch Support Team,

I am writing to raise a formal complaint regarding my pending withdrawal of ₹6,100, which I requested on 15 September 2025. Although I previously raised a support ticket regarding this issue, the ticket has been closed without resolving my complaint. To date, the withdrawal amount has not been credited to my bank account.

Closed the ticket without ensuring that the funds were successfully received. I have carefully reviewed my bank account and confirmed that no credit of ₹6,100 has been received. To support my claim, I am attaching my bank statements, which clearly show that the amount has not been credited.

I request that your payments team thoroughly investigate this matter. If your records indicate that the payment was successful, please provide complete proof of the transaction, including the payment reference number (UTR/transaction ID, if applicable), payment date and time, payment method, beneficiary details, and any confirmation received from your payment partner or bank.

If the payment failed, was reversed, or is still pending for any reason, I request that the withdrawal be reprocessed immediately or that the amount be returned to my Parimatch account so I can submit a new withdrawal request.

Please do not close this complaint until the issue has been fully resolved and the funds have either been credited to my bank account or an acceptable solution has been provided. I would appreciate a written response explaining the outcome of your investigation and the expected timeline for resolution.

I have been patient throughout this process, but the matter has remained unresolved for an extended period. I kindly request your immediate attention to ensure that my pending withdrawal of ₹6,100 is settled without any further delay.

Thank you for your prompt assistance. I look forward to your response and to receiving my funds as soon as possible.

Sincerely,

723511384

Resolved

₹6,100

Blocked account despite full cooperation

Casino: Parimatch

Case ID: 108678685

Player ID: < sent to the casino >

Date of Issue: 11 June 2026

Details of Complaint:

I have fully complied with all requests from Parimatch, including submitting my government ID, bank statements, and verification documents. Despite this, my account remains blocked since 11 June 2026.

I have provided every piece of information requested, yet Parimatch has failed to unblock my account or process my withdrawals. Their lack of support and communication has caused significant stress and inconvenience.

Requested Resolution:

I demand immediate unblocking of my account and release of my funds. If Parimatch continues to ignore my case, I ask AskGamblers to intervene and ensure fair treatment.

Supporting Evidence:

Case ID: 108678685

Player ID: < removed and sent to the casino >

Screenshots of blocked account and correspondence (attached separately)

ID and documents already submitted to Parimatch

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Withdrawal was marked as paid but payment not received to bank

I am writing regarding one of my pending withdrawal transactions of ₹20,000 initiated on 6 May 2026, which has still not been credited to my bank account.

After I reported this issue, my account manager created investigation tickets in multiple phases (five tickets per batch). During those investigations, your team identified errors and refunded three separate withdrawal transactions of ₹20,000 each back to my betting account after initially stating that those transactions were successful.

Now, only one withdrawal of ₹20,000 remains unresolved. Your team has informed me that this transaction is marked as "successful" and has asked me to verify my bank statement. However, despite repeatedly confirming that the amount has not been credited, no proper investigation has been carried out, and my request has been denied.

I would like to point out that in the earlier cases, the transactions were also initially marked as successful. Only after a detailed investigation did your team discover the errors and refund the amounts to my betting account. Therefore, simply relying on the transaction status is not sufficient, as previous investigations have already proven that the status can be incorrect.

I kindly request you to conduct the same level of detailed investigation for this remaining ₹20,000 withdrawal. If you are unable to provide valid proof that the funds were successfully credited to my bank account, please refund the pending amount of ₹20,000 back to my betting account without further delay.

My Player ID:< sent to the casino > and the Latch batch tickets are 112947967, 112948415, 112948673, 112948994, 112949340, 112949548

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Deposit not credited customer support created ticket but no update

Betting id 125801144
Ticket id #114068091

I am VIP customer,i made a deposit of 20000 INR on 3/7/2026 but until now i haven't recieved my deposit in my account and ticket raised there is no update

They keep 3 to 6 months to resolve one simple deposit ticket,but i experienced when i raise ticket on ask gamblers they will resolve within one week

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Deposit successfully debited but not credited

Dear AskGamblers Team,

I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

Parimatch Player < sent to the casino >

Registered Email: < sent to the casino >

Resolved

₹15,000