Complaint #485 Parimatch Casino

Failed to refund after multiple promises and deadline extensions

By Aki2222

1 year ago

Hello AskGamblers team,

Today is 2025.10.24 Friday.

I am filing this complaint against Parimatch Japan (https://parimatch-japan1.com).
On October 11, 2025, Parimatch support confirmed via email that I would receive a refund of ¥709,000, representing the total amount of my deposits.
 They stated that the refund would be processed within 14 days.
 However, as of today (October 24, 2025), I have still not received any refund.

I contacted Parimatch support several times through live chat and email.
 Each time, they kept telling me to “please wait.”
 On October 17, they confirmed that the refund would be sent to my cards ending in *0447 and *3112, but no money has arrived in my account.

and This Tuesday again, they blocked my account without my permission while the refund still hasn't been processed, and they haven't even told me why. It looks like they're just trying to avoid processing the refund.

When I mentioned that I have all the evidence and would file a complaint, they suddenly replied and said the refund would be completed by October 24.
 Now, just one day before that deadline, they have changed their statement again — saying that the refund “should be completed by this Friday” (October 25). This shows a clear pattern of delay and avoidance.

I have attached the following evidence:
1. Email from October 11 showing refund promise within 14 days and amount ¥709,000.
2. Email from October 17 confirming refund destination (cards *0447 and *3112).
3. Chat messages where they promised refund by October 24 and then postponed it again to Friday.
4. Proof that no refund has been received yet.
I kindly ask AskGamblers to assist me in recovering my funds and to investigate this casino’s practices.
 I have given them sufficient time, and they have failed to honor their promises.
Thank you for your assistance.

Best regards

Disputed Casino Parimatch Casino

Reason Double charge/Refund

Amount ￥709000

Discussion

Aki2222

9 months ago

This is a very serious and ongoing issue.

Parimatch continues to claim that:
1) all refunds were completed, and
2) all ARN numbers were already provided to me,
and therefore they consider the case “closed”.

However, these statements are factually incorrect.

FACTS:

1) I won 200,000 JPY legitimately and requested a withdrawal.
– My account passed all verifications (identity, address, etc.).
– Parimatch rejected my withdrawal WITHOUT providing any clear or valid reason.

2) After rejecting my withdrawal, Parimatch stated that they would refund ALL my deposits instead.
– This refund has NOT been completed in full until today.

3) Parimatch claims refunds were completed on October 11.
– More than TWO MONTHS have passed.
– My bank confirms clearly that:
• the full refund amount was NOT received
• the 200,000 JPY withdrawal was NEVER received

4) I have provided:
– full bank statements
– transaction history from September until today
– proof of missing amounts
– proof that only partial refunds were received

5) Parimatch REFUSES to provide verifiable ARN numbers.
– They claim ARN screenshots are “internal documents” and cannot be shown.
– This is unacceptable.
– Without valid, verifiable ARN numbers, a refund CANNOT be considered proven.

6) Different Parimatch agents provide contradictory statements:
– “Refund completed”
– “ARN already provided”
– “Case closed”
while NO money has arrived.

This strongly suggests:
• false statements
• misleading communication
• possible fabrication or misuse of ARN information

IMPORTANT:

I can provide FULL bank records from:
– the very first deposit in September
– until today

These records clearly prove that:
• the full refund was NOT received
• the 200,000 JPY withdrawal was NOT paid

At this point, this is no longer a simple delay.
It is a serious dispute involving unproven refunds and potentially false claims.

I respectfully request AskGamblers to:
1) demand verifiable ARN numbers for EACH refund
2) require Parimatch to prove actual settlement with the payment provider
3) keep this complaint OPEN until full funds are received

This case should NOT be closed based on statements alone.
Only actual confirmed bank settlement should be considered resolution.

Aki2222

9 months ago

Update – Casino closed live chat after evidence was presented

I contacted Parimatch live chat again today.
After I clearly stated that:
• the refund has still not been received,
• I have full bank statements as proof,
• and I would submit all evidence to third-party mediators,

the casino immediately terminated the live chat without answering.

This shows refusal to communicate and avoidance of resolving the dispute.
I am attaching a screenshot of the chat being forcibly closed by Parimatch.

I am ready to provide full bank statements from September until today, proving that:
• the full refund has never been received,
• and the ¥200,000 withdrawal has never been paid.

Aki2222

9 months ago

This case has now escalated into a very serious dispute.

Parimatch has repeatedly claimed that all refunds were completed and that valid ARN (Acquirer Reference Numbers) were provided. However, despite multiple requests, they have failed to provide any verifiable ARN that can be confirmed by my bank.

My bank has officially confirmed that no such refunds corresponding to the alleged ARNs have ever reached my account. This directly contradicts Parimatch’s statements.

Furthermore, the screenshots previously shared by Parimatch regarding the ARNs are unclear, incomplete, and impossible to verify. Based on standard banking procedures, if a refund is genuinely processed, a valid and traceable ARN must exist and be verifiable by the receiving bank. The inability to provide such proof strongly suggests that the claimed refunds may not have been executed at all.

As of today:
- I have NOT received the full refund amount.
- I have NOT received the outstanding ¥200,000 withdrawal.
- More than two months have passed since Parimatch claimed the refunds were completed.

I am prepared to provide complete bank statements covering all transactions from my very first deposit in September until today. These statements clearly prove that the full refund amount and the ¥200,000 withdrawal have never been received.

Given the repeated false assurances, lack of verifiable evidence, and ongoing delays, I believe this case involves serious misrepresentation and potential misuse of refund claims.

I respectfully request AskGamblers to treat this case with high priority and require Parimatch to provide verifiable proof of payment or immediately process the outstanding refunds.

Aki2222

9 months ago

Hello AG Team,

I am submitting an urgent update before the deadline.

Today, Parimatch sent me an email stating that:
- All refunds were completed
- The corresponding ARN numbers were already provided
- The case is considered “closed”

However, this statement is false.

I have NEVER received any valid ARN for the missing refunds.
I have confirmed directly with my bank/card issuer that:
Without a valid ARN, no refund can be verified or located in the banking system.

Parimatch now refuses to provide the ARN again and claims it cannot be disclosed,
while at the same time insisting the refund was completed.
This is a direct contradiction.

Therefore, it is highly likely that:
- The refund was never executed, or
- The previously mentioned ARN does not actually exist.

I do NOT agree that this case is closed.
Without a valid ARN, the refund must be considered unprocessed.

Please continue handling this case as unresolved.
Thank you for your assistance.

Parimatch Casino Complaint Stats

Resolved 279 / 361

Avg. Amount $2,393

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 173 out of 219 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Marked 19999 inr withdrawal as successful but funds not received

Complaint to AskGamblers Against Parimatch Casino

I have not received two withdrawals in my bank account, although Parimatch shows both as successful.

- ₹13,999 – Ticket #148271495

- ₹6,000 – Ticket #148299464

Both withdrawals were made on 2 October 2026. I contacted live chat support, but the issue is still unresolved.

I am attaching my bank statement from 28 September 2026 to today, along with screenshots of both withdrawals and my support conversations, as evidence.

I request the AskGamblers team to investigate this matter and help me recover my total withdrawal amount of ₹19,999.

Player ID: 241561236

Player Name:

Bank Statement Password: shah1002

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₹19,999

Account verification pending for a long time

I made a deposit to this casino, parimatch. Which they said no verification required, but that was a lie. I deposited but when it's time to withdraw they kept failing my withdrawal and block access to the withdrawal page, telling me to verify my account first. I did, and submitted all the verification requirements. But they failed to verify my account. I contact their Customet Support but they don't offer any solution.
This has been on since last month.

23h left

$27

3500 Deposit Not Received

Dear Parimatch Support Team,

I am writing to report that my deposit of ₹3,500 has not been credited to my Parimatch account,

Transaction Details:

Platform: Parimatch

Ticket ID: #143928786

User ID: 230811799

Deposit Amount: ₹3,500

Transaction Date: 09 October 2026

Transaction Time: 12:59 AM

Transaction ID: T261009259244026204887314

UTR Number: 572138471171

I have already made the payment, but the amount has not been credited to my Parimatch account.

I kindly request that you investigate this issue and verify the payment using the transaction ID and UTR number provided above. Please credit the pending amount to my account as soon as possible or provide a clear explanation of the delay.

I have attached the payment screenshot for your reference.

Please review my existing ticket #143928786 and resolve this issue urgently.

Thank you. I look forward to your response.

Best regards,

Parimatch User ID: 230811799

Resolved

₹3,500

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

4h left

₹31,000

Withdrawal showing Successful but 21000 INR still missing from bank account

Dear AskGamblers Complaints Team

I am writing to submit a formal complaint regarding an unresolved withdrawal issue with Parimatch casino.

My registered Player ID is 831601004.

On 9 October 2026, I requested a bank transfer withdrawal of 21,000 INR to my registered bank account (Account Number: 65598100001592). On the platform's transaction history, this withdrawal is marked as "Successful".

However, the funds have still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative created a support ticket with ID: 145723104 and stated that the case had been escalated to their specialist team. Despite waiting, I have not received any concrete update, valid proof of payment, or the payout in my account.

To support my claim, I have attached the following evidence:

Screenshots showing my verified Parimatch account ID and profile.

Screenshot of the withdrawal transaction details and status marked as Successful (where transaction details are clearly visible).

Screenshot of the live chat interaction confirming Ticket ID 145723104.

My official Bank of Baroda account statement covering the period from 8 October 2026 up to today, showing that no credit of 21,000 INR has occurred.
Pdf Password= JATI95833

I have already waited for several days. I strictly request that my pending withdrawal of 21,000 INR be directly transferred and credited to my bank account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my bank account.

Thank you for your assistance.

Virenbhai Jatiya
Player ID: 831601004

Resolved

₹21,000

Deposit and withdrawal and vip manager issue

Betting id 125801144

I am level 19th vip player..I made a deposit of 20000, 10000 and 4500 deposit on 09/10/2026,they have not credited with it and it's been pending ,my vip manager said tickets were Raised

I made a withdrawal of 20000 INR on 05/10/2026 it's not credited, and withdrawal of 10934 requested on 07/10/2026 is not credited, my vip manager saying tickets were raised

Complaint Title: Parimatch VIP Manager Mishandled My USDT Deposit Evidence and Refused My Request for a Manager Change

Complaint:

I am a VIP player at Parimatch and have been dealing with my assigned VIP manager regarding my account, deposits, and bonus-related concerns. I am extremely dissatisfied with the way my concerns have been handled.

On 7 October 2026, I transferred approximately 1,510 USDT to the Parimatch USDT deposit address using the BSC/BEP-20 network. I have attached the Binance withdrawal confirmation showing the completed transaction, along with a screenshot of the corresponding Parimatch deposit address.

Instead of properly reviewing the evidence and helping me resolve my concern, my VIP manager disputed the nature of the screenshot and referred to a withdrawal of 1,515 USDT. The conversation became unnecessarily frustrating, and I had to repeatedly explain that I was not reporting a problem with receiving a withdrawal. I have provided the relevant screenshots so that the facts can be independently reviewed.

I also requested a change of VIP manager because I had lost confidence in the assistance being provided. My request was immediately declined, without what I consider an adequate explanation or a satisfactory review of my concerns.

Furthermore, despite my VIP status and my requests for bonus assistance, I was informed that no bonus could be provided and that I should try again after approximately 50–75 days. I have also experienced a significant financial loss of approximately ₹18 lakh in a single day, which has added to my frustration. I understand that bonuses may be subject to terms and eligibility, but I expect clear communication and professional treatment from the VIP support team.

Resolution requested:

1. A review of the deposit-related conversation and the transaction evidence by Parimatch's senior support team.
2. A review of my request to change my VIP manager and a written explanation of the decision.
3. A clear explanation of the bonus eligibility decision and the stated 50–75-day waiting period.
4. A review of whether my VIP account has received the support and treatment promised under the applicable VIP programme.

I would appreciate a fair, transparent response from Parimatch and a resolution based on the evidence rather than repeated dismissals of my concerns.

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₹65,434

Deliberately blocked by withdrawal stating pending verification

I am not able to withdraw due to some untoward pending verification.

I had in the past done withdrawal 100 times but since Friday they said pending verification.

I wrote an email providing my details such as selfie and document. They do not check it and keep mentioning my withdrawal is absolutely fine.

I gave screenshots of error but they do not check and give standard copy paste answers.

Rejected

₹50,207

Parimatch Self Exclusion and Permanent Account Closure

Dear AskGamblers Team,

I am writing to seek your assistance in permanently closing my Parimatch account.

I have contacted Parimatch customer support multiple times, requesting that my account be permanently closed. However, their support team has repeatedly directed me to email [email protected], which appears to be non-functional, as my emails keep bouncing back. I have attached screenshots of the email delivery failures for your reference.

Despite my repeated attempts, Parimatch has failed to address my request or provide a workable solution. This is becoming a serious concern for me, and I urgently need my account to be permanently closed and unsubscribed from all communications or offers that they have through the self Exclusion right that I have under responsible gambling

I would sincerely appreciate your intervention in helping me resolve this matter and ensuring that Parimatch takes the necessary action to permanently shut down my account. If permanent closure is not immediately possible, I request that my account be blocked and my access to the platform restricted without further delay.

My account details are provided below:

< personal information removed >

Parimatch ID: 185110353

I am happy to provide any additional information or documentation required to verify my identity and facilitate the closure of my account.

Parimatch Team: I request that you treat this matter as urgent and help ensure that my account is permanently closed at the earliest and unsubscribe me from all communicatios. Anyways i have zero balance at the moment

Thank you for your time and assistance. I look forward to your response.

Kind regards,

< full name removed >

Resolved

Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Resolved

₹3,140

Deposit no reflecting till now

I deposited ₹2,000 on 15 September 2026, but the amount has still not been credited to my account.

It has been 24 days, and I am extremely disappointed with this delay.

Please investigate this transaction urgently and provide a clear status update along with a confirmed resolution timeline.

I do not want another generic response asking me to wait. If the deposit has failed, please initiate the refund immediately. I expect a proper resolution to this issue without any further delay.

User number 822723405

Rejected

₹2,000