Complaint #485 Parimatch Casino

Failed to refund after multiple promises and deadline extensions

By Aki2222

9 months ago

Hello AskGamblers team,

Today is 2025.10.24 Friday.

I am filing this complaint against Parimatch Japan (https://parimatch-japan1.com).
On October 11, 2025, Parimatch support confirmed via email that I would receive a refund of ¥709,000, representing the total amount of my deposits.
 They stated that the refund would be processed within 14 days.
 However, as of today (October 24, 2025), I have still not received any refund.

I contacted Parimatch support several times through live chat and email.
 Each time, they kept telling me to “please wait.”
 On October 17, they confirmed that the refund would be sent to my cards ending in *0447 and *3112, but no money has arrived in my account.

and This Tuesday again, they blocked my account without my permission while the refund still hasn't been processed, and they haven't even told me why. It looks like they're just trying to avoid processing the refund.

When I mentioned that I have all the evidence and would file a complaint, they suddenly replied and said the refund would be completed by October 24.
 Now, just one day before that deadline, they have changed their statement again — saying that the refund “should be completed by this Friday” (October 25). This shows a clear pattern of delay and avoidance.

I have attached the following evidence:
1. Email from October 11 showing refund promise within 14 days and amount ¥709,000.
2. Email from October 17 confirming refund destination (cards *0447 and *3112).
3. Chat messages where they promised refund by October 24 and then postponed it again to Friday.
4. Proof that no refund has been received yet.
I kindly ask AskGamblers to assist me in recovering my funds and to investigate this casino’s practices.
 I have given them sufficient time, and they have failed to honor their promises.
Thank you for your assistance.

Best regards

Disputed Casino Parimatch Casino

Reason Double charge/Refund

Amount ￥709000

Discussion

Aki2222

7 months ago

This is a very serious and ongoing issue.

Parimatch continues to claim that:
1) all refunds were completed, and
2) all ARN numbers were already provided to me,
and therefore they consider the case “closed”.

However, these statements are factually incorrect.

FACTS:

1) I won 200,000 JPY legitimately and requested a withdrawal.
– My account passed all verifications (identity, address, etc.).
– Parimatch rejected my withdrawal WITHOUT providing any clear or valid reason.

2) After rejecting my withdrawal, Parimatch stated that they would refund ALL my deposits instead.
– This refund has NOT been completed in full until today.

3) Parimatch claims refunds were completed on October 11.
– More than TWO MONTHS have passed.
– My bank confirms clearly that:
• the full refund amount was NOT received
• the 200,000 JPY withdrawal was NEVER received

4) I have provided:
– full bank statements
– transaction history from September until today
– proof of missing amounts
– proof that only partial refunds were received

5) Parimatch REFUSES to provide verifiable ARN numbers.
– They claim ARN screenshots are “internal documents” and cannot be shown.
– This is unacceptable.
– Without valid, verifiable ARN numbers, a refund CANNOT be considered proven.

6) Different Parimatch agents provide contradictory statements:
– “Refund completed”
– “ARN already provided”
– “Case closed”
while NO money has arrived.

This strongly suggests:
• false statements
• misleading communication
• possible fabrication or misuse of ARN information

IMPORTANT:

I can provide FULL bank records from:
– the very first deposit in September
– until today

These records clearly prove that:
• the full refund was NOT received
• the 200,000 JPY withdrawal was NOT paid

At this point, this is no longer a simple delay.
It is a serious dispute involving unproven refunds and potentially false claims.

I respectfully request AskGamblers to:
1) demand verifiable ARN numbers for EACH refund
2) require Parimatch to prove actual settlement with the payment provider
3) keep this complaint OPEN until full funds are received

This case should NOT be closed based on statements alone.
Only actual confirmed bank settlement should be considered resolution.

Aki2222

7 months ago

Update – Casino closed live chat after evidence was presented

I contacted Parimatch live chat again today.
After I clearly stated that:
• the refund has still not been received,
• I have full bank statements as proof,
• and I would submit all evidence to third-party mediators,

the casino immediately terminated the live chat without answering.

This shows refusal to communicate and avoidance of resolving the dispute.
I am attaching a screenshot of the chat being forcibly closed by Parimatch.

I am ready to provide full bank statements from September until today, proving that:
• the full refund has never been received,
• and the ¥200,000 withdrawal has never been paid.

Aki2222

7 months ago

This case has now escalated into a very serious dispute.

Parimatch has repeatedly claimed that all refunds were completed and that valid ARN (Acquirer Reference Numbers) were provided. However, despite multiple requests, they have failed to provide any verifiable ARN that can be confirmed by my bank.

My bank has officially confirmed that no such refunds corresponding to the alleged ARNs have ever reached my account. This directly contradicts Parimatch’s statements.

Furthermore, the screenshots previously shared by Parimatch regarding the ARNs are unclear, incomplete, and impossible to verify. Based on standard banking procedures, if a refund is genuinely processed, a valid and traceable ARN must exist and be verifiable by the receiving bank. The inability to provide such proof strongly suggests that the claimed refunds may not have been executed at all.

As of today:
- I have NOT received the full refund amount.
- I have NOT received the outstanding ¥200,000 withdrawal.
- More than two months have passed since Parimatch claimed the refunds were completed.

I am prepared to provide complete bank statements covering all transactions from my very first deposit in September until today. These statements clearly prove that the full refund amount and the ¥200,000 withdrawal have never been received.

Given the repeated false assurances, lack of verifiable evidence, and ongoing delays, I believe this case involves serious misrepresentation and potential misuse of refund claims.

I respectfully request AskGamblers to treat this case with high priority and require Parimatch to provide verifiable proof of payment or immediately process the outstanding refunds.

Aki2222

7 months ago

Hello AG Team,

I am submitting an urgent update before the deadline.

Today, Parimatch sent me an email stating that:
- All refunds were completed
- The corresponding ARN numbers were already provided
- The case is considered “closed”

However, this statement is false.

I have NEVER received any valid ARN for the missing refunds.
I have confirmed directly with my bank/card issuer that:
Without a valid ARN, no refund can be verified or located in the banking system.

Parimatch now refuses to provide the ARN again and claims it cannot be disclosed,
while at the same time insisting the refund was completed.
This is a direct contradiction.

Therefore, it is highly likely that:
- The refund was never executed, or
- The previously mentioned ARN does not actually exist.

I do NOT agree that this case is closed.
Without a valid ARN, the refund must be considered unprocessed.

Please continue handling this case as unresolved.
Thank you for your assistance.

Parimatch Casino Complaint Stats

Resolved 248 / 324

Avg. Amount $2,374

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal amount processed on August 5th not received

Hello AskGamblers Support,

I’m facing an issue with a withdrawal from a gambling platform. My withdrawal request was submitted successfully, but I have not received the amount yet.

Username/Account ID: 380693880

Withdrawal amount: 2500

Withdrawal date: 5/08/26

Payment method: UPI PAYOUT

Withdrawal status: Completed

Order ID: 203968118

Please help me raise a complaint and assist me in recovering the withdrawal amount. I can provide screenshots and other supporting documents if required. I have provided all the necessary details.

Please solve my problem; it's been more than 8 days

Thank you.

Resolved

₹2,500

Withdrawal amounts not credited despite showing successful

Hello,
I have two withdrawals l, one of 2000 and the other of 2800 that I have not received in my bank account but that have been marked as successful in the withdrawal/payment history.

My ID : 539054449
Amount of transactions (withdrawals) : 2800 and 2000.
Date and time of 2800 withdrawal : 5 August 2026 16:45 , method upi.
Date and time of 2000 withdrawal : 5 August 2026 06:29 , method upi.

I have attached the withdrawal transactions and my bank statement below. Please get my withdrawals sorted out as soon as possible. Thanks.

19h left

₹4,800

Withdrawal money is not credited to my bank acount

Still, my withdrawal money is not credited to my bank account but the status off the transaction is showing successful. It’s been one day still I did not get any response from Pari match support Service team. I have mailed all my transaction details, but I did not get any response and I’m not able to create ticket too in parimatch

I request askgamblers to help be with this concern plz

Customer ID 362618260
Withdrawal transaction amount. 20000
Withdrawal Transaction date. 6/8/2026
Transaction I’d 184749033

Even in Iam attaching bank statement

Resolved

₹20,000

Deposit Amount Debited but Not Credited to My Parimatch Account

I am raising this complaint regarding two UPI deposit transactions that were successfully debited from my bank account but have not been credited to my Parimatch account.

Details:

Parimatch User ID: 894890145
Registered Phone: XXXXXXX7128
Date of Transactions: July 29, 2026
Payment Method: UPI

Transaction Details:

Transaction 1: ₹9,999 at 11:03 PM (Transaction ID ending 6976)
Transaction 2: ₹12,000 at 11:31 PM (Transaction ID ending 6717)

Total Amount Debited: ₹21,999

The total amount of ₹21,999 has been debited from my bank account, but the funds have not been credited to my Parimatch wallet.

I have already contacted Parimatch through their live chat support. Unfortunately, I was only able to interact with an AI chatbot and could not get my issue escalated to a human support representative. As a result, my complaint remains unresolved.

I request that the payments team urgently investigate these failed deposit transactions and either:

Credit the full amount of ₹21,999 to my Parimatch account, or
Refund the amount to my original payment method if the deposits were unsuccessful.

I have already provided the complete transaction IDs, bank statement, and other supporting documents for verification.

However, Their support team is intentionally delaying the things

I request a prompt resolution, as this issue involves a significant amount of money and has caused considerable inconvenience.

Thank you.

Resolved

₹21,999

Unresolved 4000rs Withdrawal Missing Funds After 12 Days and VIP Escalation Ignored

I am filing this complaint against Parimatch regarding a failed withdrawal of ₹4,000 initiated on July 24, 2026.

The funds were deducted from my gaming balance, but they never arrived in my personal bank account. I have already provided official bank statements covering the entire period (July 24 to date) clearly proving non-receipt of funds.

Key details of the dispute:
1. Transaction Date: July 24, 2026
2. Amount: ₹4,000 INR
3. Support Ticket: #119685193
4. Status: No valid 12-digit UTR/RRN number has been provided, nor has a manual wallet rollback been executed.

Despite holding VIP account status—which promises expedited account management—I have been subjected to repetitive, automated script responses for over 12 days. On August 4, a VIP support representative (Abhay) confirmed that the issue was escalated to the Expert/Finance Team for a manual balance rollback. However, more than 48 hours have passed since that escalation with zero updates or balance adjustments.

I request AskGamblers' intervention to hold Parimatch accountable and ensure that either a valid UTR number is provided or the ₹4,000 is manually credited back to my Parimatch wallet immediately.

Resolved

₹4,000

Withdrawal pending for 26 days

Hi,

My withdrawal not received for 26 days please solve my problem.

Ticket ids are 121634980 and 120966463

Withdrawal amount is 15000

I contacted customer service multiple times and they give me same technical repeated bot answer that we are working on your request but my issue not solved yet.

I am uploading some proof for confirmation and clarity. I already send bank statement to concerned department for solution.

This long time is very frustrating especially for valuable and old customers.

Resolved

₹15,000

Declined Deposit from Parimatch

I am filing this complaint because I have been waiting for my refund for a long time, but despite multiple emails, live chat conversations, and providing every document requested by Parimatch, my issue remains unresolved.
On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
Therefore, I kindly request AskGamblers to help resolve this dispute.
I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
I sincerely request AskGamblers to intervene and help me recover my money.
Thank you

11h left

₹500

Complaint regarding delayed 10000 deposit ongoing for over 30 days

Dear AskGamblers Team,

I am writing to lodge a formal complaint regarding a delayed deposit issue with Parimatch.

It has now been more than 30 days since I made a deposit of ₹10,000, and the amount has still not been credited to my Parimatch account.

Since the issue began, I have been in regular contact with Parimatch's support team. I have provided all the requested information, including transaction details and proof of payment, and have responded to every email they have sent. Despite this, we have simply been going back and forth over email without any resolution.

I believe I have given Parimatch more than enough time to investigate and resolve this matter. The prolonged delay and lack of a satisfactory outcome are unacceptable.

I kindly request that AskGamblers investigate this complaint and assist in reaching a fair and timely resolution. I am happy to provide any supporting documents, including payment confirmation, UTR, transaction details, and the full email correspondence with Parimatch, if required.

Thank you for your time and assistance. I look forward to your response and hope this matter can finally be resolved.

Kind regards,

Resolved

₹10,000

Deposit of INR 6000 debited but not credited

Dear Parimatch Casino Representative,

I am writing to report an issue regarding a deposit made to my Parimatch account. On 1 August 2026 at 9:50 AM, I deposited INR 6000. The payment was successfully deducted from my bank account, but the amount has still not been credited to my Parimatch betting account.

Betting ID: < sent to the casino >

I request you to verify the transaction and credit the deposited amount to my betting account as soon as possible. Screenshots of the transaction and payment proof are attached for your reference.

Thank you.

Resolved

₹19,100

Deposit amount not credited more than 20 days

Dear AsKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: 300 INR

- Date & Time: 30th June 2026 7:16 pm

- Transaction ID/Reference Number: 227737152647

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

Parimatch account D 380693880

The ticket was created, and the ticket was solved, but the deposit amount was not received.

Ticket no: 113180750

Resolved

₹300