Complaint #485 Parimatch Casino

Failed to refund after multiple promises and deadline extensions

By Aki2222

11 months ago

Hello AskGamblers team,

Today is 2025.10.24 Friday.

I am filing this complaint against Parimatch Japan (https://parimatch-japan1.com).
On October 11, 2025, Parimatch support confirmed via email that I would receive a refund of ¥709,000, representing the total amount of my deposits.
 They stated that the refund would be processed within 14 days.
 However, as of today (October 24, 2025), I have still not received any refund.

I contacted Parimatch support several times through live chat and email.
 Each time, they kept telling me to “please wait.”
 On October 17, they confirmed that the refund would be sent to my cards ending in *0447 and *3112, but no money has arrived in my account.

and This Tuesday again, they blocked my account without my permission while the refund still hasn't been processed, and they haven't even told me why. It looks like they're just trying to avoid processing the refund.

When I mentioned that I have all the evidence and would file a complaint, they suddenly replied and said the refund would be completed by October 24.
 Now, just one day before that deadline, they have changed their statement again — saying that the refund “should be completed by this Friday” (October 25). This shows a clear pattern of delay and avoidance.

I have attached the following evidence:
1. Email from October 11 showing refund promise within 14 days and amount ¥709,000.
2. Email from October 17 confirming refund destination (cards *0447 and *3112).
3. Chat messages where they promised refund by October 24 and then postponed it again to Friday.
4. Proof that no refund has been received yet.
I kindly ask AskGamblers to assist me in recovering my funds and to investigate this casino’s practices.
 I have given them sufficient time, and they have failed to honor their promises.
Thank you for your assistance.

Best regards

Disputed Casino Parimatch Casino

Reason Double charge/Refund

Amount ￥709000

Discussion

Aki2222

8 months ago

This is a very serious and ongoing issue.

Parimatch continues to claim that:
1) all refunds were completed, and
2) all ARN numbers were already provided to me,
and therefore they consider the case “closed”.

However, these statements are factually incorrect.

FACTS:

1) I won 200,000 JPY legitimately and requested a withdrawal.
– My account passed all verifications (identity, address, etc.).
– Parimatch rejected my withdrawal WITHOUT providing any clear or valid reason.

2) After rejecting my withdrawal, Parimatch stated that they would refund ALL my deposits instead.
– This refund has NOT been completed in full until today.

3) Parimatch claims refunds were completed on October 11.
– More than TWO MONTHS have passed.
– My bank confirms clearly that:
• the full refund amount was NOT received
• the 200,000 JPY withdrawal was NEVER received

4) I have provided:
– full bank statements
– transaction history from September until today
– proof of missing amounts
– proof that only partial refunds were received

5) Parimatch REFUSES to provide verifiable ARN numbers.
– They claim ARN screenshots are “internal documents” and cannot be shown.
– This is unacceptable.
– Without valid, verifiable ARN numbers, a refund CANNOT be considered proven.

6) Different Parimatch agents provide contradictory statements:
– “Refund completed”
– “ARN already provided”
– “Case closed”
while NO money has arrived.

This strongly suggests:
• false statements
• misleading communication
• possible fabrication or misuse of ARN information

IMPORTANT:

I can provide FULL bank records from:
– the very first deposit in September
– until today

These records clearly prove that:
• the full refund was NOT received
• the 200,000 JPY withdrawal was NOT paid

At this point, this is no longer a simple delay.
It is a serious dispute involving unproven refunds and potentially false claims.

I respectfully request AskGamblers to:
1) demand verifiable ARN numbers for EACH refund
2) require Parimatch to prove actual settlement with the payment provider
3) keep this complaint OPEN until full funds are received

This case should NOT be closed based on statements alone.
Only actual confirmed bank settlement should be considered resolution.

Aki2222

8 months ago

Update – Casino closed live chat after evidence was presented

I contacted Parimatch live chat again today.
After I clearly stated that:
• the refund has still not been received,
• I have full bank statements as proof,
• and I would submit all evidence to third-party mediators,

the casino immediately terminated the live chat without answering.

This shows refusal to communicate and avoidance of resolving the dispute.
I am attaching a screenshot of the chat being forcibly closed by Parimatch.

I am ready to provide full bank statements from September until today, proving that:
• the full refund has never been received,
• and the ¥200,000 withdrawal has never been paid.

Aki2222

8 months ago

This case has now escalated into a very serious dispute.

Parimatch has repeatedly claimed that all refunds were completed and that valid ARN (Acquirer Reference Numbers) were provided. However, despite multiple requests, they have failed to provide any verifiable ARN that can be confirmed by my bank.

My bank has officially confirmed that no such refunds corresponding to the alleged ARNs have ever reached my account. This directly contradicts Parimatch’s statements.

Furthermore, the screenshots previously shared by Parimatch regarding the ARNs are unclear, incomplete, and impossible to verify. Based on standard banking procedures, if a refund is genuinely processed, a valid and traceable ARN must exist and be verifiable by the receiving bank. The inability to provide such proof strongly suggests that the claimed refunds may not have been executed at all.

As of today:
- I have NOT received the full refund amount.
- I have NOT received the outstanding ¥200,000 withdrawal.
- More than two months have passed since Parimatch claimed the refunds were completed.

I am prepared to provide complete bank statements covering all transactions from my very first deposit in September until today. These statements clearly prove that the full refund amount and the ¥200,000 withdrawal have never been received.

Given the repeated false assurances, lack of verifiable evidence, and ongoing delays, I believe this case involves serious misrepresentation and potential misuse of refund claims.

I respectfully request AskGamblers to treat this case with high priority and require Parimatch to provide verifiable proof of payment or immediately process the outstanding refunds.

Aki2222

9 months ago

Hello AG Team,

I am submitting an urgent update before the deadline.

Today, Parimatch sent me an email stating that:
- All refunds were completed
- The corresponding ARN numbers were already provided
- The case is considered “closed”

However, this statement is false.

I have NEVER received any valid ARN for the missing refunds.
I have confirmed directly with my bank/card issuer that:
Without a valid ARN, no refund can be verified or located in the banking system.

Parimatch now refuses to provide the ARN again and claims it cannot be disclosed,
while at the same time insisting the refund was completed.
This is a direct contradiction.

Therefore, it is highly likely that:
- The refund was never executed, or
- The previously mentioned ARN does not actually exist.

I do NOT agree that this case is closed.
Without a valid ARN, the refund must be considered unprocessed.

Please continue handling this case as unresolved.
Thank you for your assistance.

Parimatch Casino Complaint Stats

Resolved 264 / 344

Avg. Amount $2,372

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 164 out of 209 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Uncredited Withdrawals Totaling 51000 Falsely Marked as Successful

Dear AskGamblers Team,

I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account.

These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue.

Account Details:

player ID: 849137502

Details of Uncredited Transactions:

₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27)

₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)

₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)

Total Missing Amount: ₹51,000 INR

Issue & Evidence:

I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.

Bank Statement Password: 9224000100034937

As clearly visible in my bank statement, none of these amounts were ever credited to my account.

Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests.

Their live chat agents keep stalling and closing chats without giving any concrete updates.

My Demand:

I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays.

I trust AskGamblers to intervene and help me resolve this issue as soon as possible.

Sincerely,

94h left

₹51,000

Verification scam

I verified my account long ago and I submitted each and every documents several times but again they stopped my withdrawal and asking me to verify again. Still I sent my selfie id card and bank statements with password. From last 2 months I am getting same kind of email from them. If I sent bank statements they asking again the same. It’s like a torchure for me from last 2 months.

92h left

Four successful withdrawals not credited to my bank account 200000

I am writing to express my severe frustration regarding four withdrawal transactions totaling ₹2,00,000 that are marked as "Successful" in my history, but the funds have still not been credited to my bank account. Many months have passed since these transactions took place, and my issue remains completely unresolved.

Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.

Below are the details of the transactions in question:

• Player ID: 806873465

• Account Name: <removed>

• Total Missing Amount: ₹2,00,000 INR

• Active Support Ticket ID: #138162738

Uncredited Transaction Breakdowns:

• Withdrawal Dates: 31 August and 1 September

• Total Withdrawals: 4 separate transactions

• 4 withdrawals of ₹50,000 each

Your customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.

Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.

Please escalate this matter to a senior financial manager immediately.

Regards,

Player ID: 806873465

Password: Bank statement is 6301113832

94h left

₹200,000

They restricted my withdrawal despite fully additional verification verified account

My account withdrawal blocked. I am contacting parimatch live chat but no response. My account all ready completed additional verification but withdrawal not given by parimatch

I have attached all evidence

player id 845174682

My withdrawal still restricted on my account please help me sir

95h left

₹40,000

Account blocked due to verification pending

I contacted Parimatch regarding an issue with my account, and they assigned Ticket No. 135119915. They informed me that the matter was forwarded to their Expert Team, but the issue has still not been resolved.

Despite waiting for an update, I have not received a proper resolution. I am raising this complaint with AskGamblers to request assistance in getting my account issue resolved as soon as possible. Due to verification my account is blocked and I submitted all the requested documents of deposit amounts also but still they not activated my account.

57h left

Parimatch KYC Verification Pending for Over 3weeks

I am submitting a formal complaint regarding the prolonged KYC verification process and my inability to withdraw my funds from Parimatch.

I submitted all documents requested for KYC verification more than one month ago. This included my passport, a selfie holding my passport, cryptocurrency transaction information, wallet information, and all other documentation requested by Parimatch.

Since then, I have contacted Parimatch support repeatedly. However, my verification has still not been completed, and I remain unable to withdraw my funds.

Most importantly, Parimatch has explicitly confirmed to me in writing that ALL submitted documents have been received and that NO further information is required from me at this time.

Therefore, there is currently nothing outstanding on my side.

Despite this, more than one month has passed and my verification remains unresolved.

I have repeatedly asked Parimatch to provide:

1. A specific reason for the prolonged delay.
2. The current status and stage of my verification.
3. A concrete or estimated timeframe for completion.

Unfortunately, I have repeatedly received generic responses telling me to "wait," that the verification will be completed "as soon as possible," or that the responsible team is still reviewing my case.

No concrete timeframe has ever been provided.

In one of their recent responses, Parimatch stated that delays may occur because of a high workload and that they cannot provide an exact timeframe because they do not want to make false promises.

I fully understand the importance of KYC and security procedures, and I have cooperated with every verification request made by Parimatch.

However, I believe that being unable to withdraw my funds for more than one month, despite all required documents having been received and no additional information being required from me, without even an estimated completion timeframe, is unreasonable.

I am therefore asking AskGamblers to assist in mediating this matter with Parimatch.

I am requesting that Parimatch complete my KYC verification without further unnecessary delay and, provided there are no outstanding issues with my account, restore my ability to withdraw my funds.

I can provide the full email correspondence with Parimatch, screenshots, and evidence showing that Parimatch has confirmed receipt of all required documentation.

Thank you for your assistance.

Unresolved

$4,600

Official Complaint Uncredited 28000 Withdrawal Marked Successful Player ID 111857424

Dear AskGamblers Team,

I am submitting an official dispute regarding an unresolved withdrawal issue with Parimatch. A withdrawal request of 28,000 INR is clearly marked as "Successful" on my casino profile history, yet the funds have absolutely never arrived in my bank account.

Account & Dispute Summary

Player Name: < player name removed >

Player ID: 111857424

Transaction Amount: 28,000 INR

Requested Date: September 19, 2026 (09:51)

Payment Method: Direct Bank Transfer

Support Ticket ID: 139314906

Core Problem

My primary question to Parimatch is: Why does your system display a "Successful" status when the money has not been credited to my bank account? My repeated attempts to resolve this through customer support have been useless. I am constantly greeted with automated bot messages. Live agents rarely connect, and when they do, they provide no real solution or concrete assistance.

Attached Evidence

To prove my claim beyond doubt, I have attached:

Kotak Mahindra Bank Statement: Covering the complete timeline from the withdrawal date until today, proving that no such amount was credited. (Statement Password: JAGIR1607)

Account Screenshots: Showing my Player ID, the withdrawal entry marked successful, and my support chat tickets (139314906).

I refuse to wait any longer for standard automated replies. The evidence is clear.

I demand that Parimatch immediately investigate why this transaction is falsely marked as successful and refund the full 28,000 INR back into my Parimatch casino account balance so that I can access my funds.

Thank you for your urgent assistance.

Sincerely,

< full name removed >

31h left

₹28,000

Parimatch Missing 45000 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.

Account Details:

Account Name: < full name removed >

Player ID: 849137502

Details of the Transactions:

Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18)

Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44)

Total Missing Money: 45,000 INR

Parimatch Raised Ticket IDs:

#137584996 and #137606574

I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?

I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success.

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.

Thank you for your urgent assistance.

Resolved

₹45,000

Settling my bets in Parimatch

Hello Askgamblers! I placed bets in parimatch in April 2026 and now Parimatch still doesn’t want to settle my bets. I don’t know what is going on; please help me. They tell me that I have to wait for 3 years, which is not fair. I have been losing with them; they have eaten my money, and now it is my turn, but it seems like they don’t want to pay me.

45h left

Withdrawal of approximately 45 lakh still blocked after verification completed

I am submitting this complaint regarding my Parimatch account, where approximately **₹45,00,000 (₹45 lakh) remains blocked and I am still unable to withdraw my funds**.

I have been a VIP customer and long-time player on the platform. I have used Parimatch for several years and have made a significant number of transactions through the platform.

### Verification and documents

Parimatch placed my account/withdrawal under verification and requested various documents and transaction information. I fully cooperated with their requirements and repeatedly provided the requested documentation.

I submitted, among other things:

* Bank statements and transaction information

* Netwallet transaction records

* Netwallet transaction screen recordings

* Deposit/payment information

* Identity/verification documents

* A high-resolution selfie taken specifically as requested by Parimatch

I have also contacted Parimatch support repeatedly regarding this matter, with **more than 100 emails** sent in an attempt to resolve the issue.

### Current situation

The important point is that **the documentation/verification process has now been completed, but my withdrawal is still blocked.

Even after completing the verification requirements, I am unable to withdraw my available funds. I have not received a satisfactory explanation as to why the withdrawal restriction remains in place or when it will be removed.

I have repeatedly asked Parimatch to clarify:

1. Why is my withdrawal still blocked after verification has been completed?

2. Is there any remaining requirement from my side?

3. When will my withdrawal access be restored?

4. When will I be able to withdraw my available funds?

I have completed the requirements requested from my side and am now waiting for Parimatch to take the necessary action.

### Financial impact

This is a very significant amount for me. I have approximately **₹45 lakh currently inaccessible**, while my family is also facing financial pressure, including significant loan/EMI obligations and other important expenses.

I have also suffered approximately **₹25 lakh in losses while using the platform. I mention this only to provide the complete financial context of my long-term relationship with Parimatch.

Despite being a long-term VIP customer and fully cooperating with the verification process, I am still unable to access my funds.

### What I am requesting

I am requesting AskGamblers to assist in obtaining a clear response from Parimatch and helping resolve this matter.

Specifically, I request that Parimatch:

* Confirm in writing that my verification is completed.

* Explain why my withdrawal remains blocked.

* Confirm whether anything further is required from me.

* Remove the withdrawal restriction if there is no remaining verification requirement.

* Allow me to withdraw the funds available in my account.

I am prepared to provide **all supporting evidence** requested, including my correspondence with Parimatch, verification documents, bank/payment records, Netwallet transaction evidence, screenshots and screen recordings.

I have tried extensively to resolve this directly with Parimatch and have given them considerable time and cooperation. I am therefore seeking assistance through AskGamblers to obtain a clear resolution.

I hope Parimatch will review my case seriously and resolve the withdrawal issue without any further unnecessary delay.

Resolved