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Enhanced additional verification issue


2 years ago

I wasn't able to withdraw or place bets so I contacted customer care. They told me to send additional documents for enhanced verification. It's been more than 10 days I have sent everything more than 20 times but still no resolution. I'm really tired now.

Player ID- 767891658


Disputed Casino Parimatch Casino
Amount ₹58320.77

Discussion

User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Total balance which cannot be withdrawn is 58320.77
I have already provided:
*SELFIE WITH ID CARD and other details
*Bank statement of all the transactions
User name

Dear @sharan1205,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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