Complaint #911 Parimatch Casino

Deposit of 500 INR via Paytm UPI on 18 Sept not credited

By rohit c.

2 hours ago

I am filing this formal complaint against Parimatch regarding a deposit of ₹500 that has been stuck since 18 September 2026. Despite providing absolute proof of the transaction, the platform refuses to credit my account or properly investigate the matter.

• Date of Transaction: 18 September 2026

• Deposit Amount: 500 INR

• Payment Method: Paytm UPI

• Source Bank: Axis Bank (Account ending in XX3288)

• Recipient Merchant Account Name: Balwinder Kaur

• 12-Digit UPI UTR / Reference Number: [ 626169446681 ]

• My Parimatch Player ID: [ 557458627 ]

The funds were successfully debited from my bank account and completely settled to the local UPI collection account generated by Parimatch’s automated payment gateway. I have continuously emailed Parimatch Support and provided them with an official, clear PDF bank statement demonstrating that the funds left my account.

Today, Parimatch sent me a generic response stating they "have not received the funds" and closed the matter.

As the user, I have no control over Parimatch's third-party Payment Service Providers (PSP). The UTR number proves the money reached their payment infrastructure. It is the responsibility of Parimatch's senior finance team to manually reconcile this UTR number with their payment gateway partner rather than continuously giving copy-paste rejections to a customer who has provided full bank authentication.

I request Parimatch to immediately escalate this UTR number to their core financial department, locate the funds within their merchant gateway, and credit the ₹500 to my player account balance or issue a manual reversal back to my source bank account.

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹500

Discussion

93 hours left for Parimatch Casino to respond.

There are no replies at the moment.

Parimatch Casino Complaint Stats

Resolved 264 / 344

Avg. Amount $2,372

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 164 out of 209 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Complaint Status

93h left

₹500

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Parimatch Casino Complaints

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28000 deposit not credited for over a month despite repeated followup

I am filing this complaint regarding a ₹28,000 deposit that was successfully debited from my bank account but has still not been credited to my Parimatch account.

I made the deposit on 01-Sep-2026 for ₹28,000. The amount was successfully debited from my bank account, and I have the transaction/UTR details and proof of payment.

The amount has not been credited to my Parimatch balance. I have contacted Parimatch customer support multiple times and provided the required transaction details and proof. Despite repeated follow-ups, I have only received generic responses stating that the transaction is “under review”, without providing any clear explanation, resolution, or confirmed timeframe.

It has now been over a month, and my money is still neither credited to my Parimatch account nor returned to my bank account.

I would appreciate AskGamblers' assistance in mediating this matter with Parimatch and helping me obtain a clear resolution.

Amount: ₹28,000

Transaction: Deposit

Status: Debited from bank but not credited to Parimatch

Duration: Over one month

Proof available: Bank transaction/UTR, payment screenshots, and Parimatch support correspondence

I am requesting that Parimatch either credit the ₹28,000 to my account or return the funds to my original payment source, and provide a clear explanation of the

Gaming ID is 147560119

95h left

₹28,000

Uncredited Withdrawals Totaling 51000 Falsely Marked as Successful

Dear AskGamblers Team,

I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account.

These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue.

Account Details:

player ID: 849137502

Details of Uncredited Transactions:

₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27)

₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)

₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)

Total Missing Amount: ₹51,000 INR

Issue & Evidence:

I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.

Bank Statement Password: 9224000100034937

As clearly visible in my bank statement, none of these amounts were ever credited to my account.

Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests.

Their live chat agents keep stalling and closing chats without giving any concrete updates.

My Demand:

I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays.

I trust AskGamblers to intervene and help me resolve this issue as soon as possible.

Sincerely,

82h left

₹51,000

Parimatch is not settling my bet

Parimatch is not settling my bet since two months,I won that bet on 24th july 2026 still the bet showing active. When i asked the parimatch support team they said they found suspicious on this bet.
I dont know anything about it. The crazy they said they might take three years to complete the investigation before settling the bet, i do not want to wait that long, please help me get the best settled.

88h left

₹36,200

Verification scam

I verified my account long ago and I submitted each and every documents several times but again they stopped my withdrawal and asking me to verify again. Still I sent my selfie id card and bank statements with password. From last 2 months I am getting same kind of email from them. If I sent bank statements they asking again the same. It’s like a torchure for me from last 2 months.

80h left

Four successful withdrawals not credited to my bank account 200000

I am writing to express my severe frustration regarding four withdrawal transactions totaling ₹2,00,000 that are marked as "Successful" in my history, but the funds have still not been credited to my bank account. Many months have passed since these transactions took place, and my issue remains completely unresolved.

Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.

Below are the details of the transactions in question:

• Player ID: 806873465

• Account Name: <removed>

• Total Missing Amount: ₹2,00,000 INR

• Active Support Ticket ID: #138162738

Uncredited Transaction Breakdowns:

• Withdrawal Dates: 31 August and 1 September

• Total Withdrawals: 4 separate transactions

• 4 withdrawals of ₹50,000 each

Your customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.

Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.

Please escalate this matter to a senior financial manager immediately.

Regards,

Player ID: 806873465

Password: Bank statement is 6301113832

84h left

₹200,000

They restricted my withdrawal despite fully additional verification verified account

My account withdrawal blocked. I am contacting parimatch live chat but no response. My account all ready completed additional verification but withdrawal not given by parimatch

I have attached all evidence

player id 845174682

My withdrawal still restricted on my account please help me sir

Rejected

₹40,000

Account blocked due to verification pending

I contacted Parimatch regarding an issue with my account, and they assigned Ticket No. 135119915. They informed me that the matter was forwarded to their Expert Team, but the issue has still not been resolved.

Despite waiting for an update, I have not received a proper resolution. I am raising this complaint with AskGamblers to request assistance in getting my account issue resolved as soon as possible. Due to verification my account is blocked and I submitted all the requested documents of deposit amounts also but still they not activated my account.

45h left

Parimatch KYC Verification Pending for Over 3weeks

I am submitting a formal complaint regarding the prolonged KYC verification process and my inability to withdraw my funds from Parimatch.

I submitted all documents requested for KYC verification more than one month ago. This included my passport, a selfie holding my passport, cryptocurrency transaction information, wallet information, and all other documentation requested by Parimatch.

Since then, I have contacted Parimatch support repeatedly. However, my verification has still not been completed, and I remain unable to withdraw my funds.

Most importantly, Parimatch has explicitly confirmed to me in writing that ALL submitted documents have been received and that NO further information is required from me at this time.

Therefore, there is currently nothing outstanding on my side.

Despite this, more than one month has passed and my verification remains unresolved.

I have repeatedly asked Parimatch to provide:

1. A specific reason for the prolonged delay.
2. The current status and stage of my verification.
3. A concrete or estimated timeframe for completion.

Unfortunately, I have repeatedly received generic responses telling me to "wait," that the verification will be completed "as soon as possible," or that the responsible team is still reviewing my case.

No concrete timeframe has ever been provided.

In one of their recent responses, Parimatch stated that delays may occur because of a high workload and that they cannot provide an exact timeframe because they do not want to make false promises.

I fully understand the importance of KYC and security procedures, and I have cooperated with every verification request made by Parimatch.

However, I believe that being unable to withdraw my funds for more than one month, despite all required documents having been received and no additional information being required from me, without even an estimated completion timeframe, is unreasonable.

I am therefore asking AskGamblers to assist in mediating this matter with Parimatch.

I am requesting that Parimatch complete my KYC verification without further unnecessary delay and, provided there are no outstanding issues with my account, restore my ability to withdraw my funds.

I can provide the full email correspondence with Parimatch, screenshots, and evidence showing that Parimatch has confirmed receipt of all required documentation.

Thank you for your assistance.

Unresolved

$4,600

Official Complaint Uncredited 28000 Withdrawal Marked Successful Player ID 111857424

Dear AskGamblers Team,

I am submitting an official dispute regarding an unresolved withdrawal issue with Parimatch. A withdrawal request of 28,000 INR is clearly marked as "Successful" on my casino profile history, yet the funds have absolutely never arrived in my bank account.

Account & Dispute Summary

Player Name: < player name removed >

Player ID: 111857424

Transaction Amount: 28,000 INR

Requested Date: September 19, 2026 (09:51)

Payment Method: Direct Bank Transfer

Support Ticket ID: 139314906

Core Problem

My primary question to Parimatch is: Why does your system display a "Successful" status when the money has not been credited to my bank account? My repeated attempts to resolve this through customer support have been useless. I am constantly greeted with automated bot messages. Live agents rarely connect, and when they do, they provide no real solution or concrete assistance.

Attached Evidence

To prove my claim beyond doubt, I have attached:

Kotak Mahindra Bank Statement: Covering the complete timeline from the withdrawal date until today, proving that no such amount was credited. (Statement Password: JAGIR1607)

Account Screenshots: Showing my Player ID, the withdrawal entry marked successful, and my support chat tickets (139314906).

I refuse to wait any longer for standard automated replies. The evidence is clear.

I demand that Parimatch immediately investigate why this transaction is falsely marked as successful and refund the full 28,000 INR back into my Parimatch casino account balance so that I can access my funds.

Thank you for your urgent assistance.

Sincerely,

< full name removed >

91h left

₹28,000

Parimatch Missing 45000 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.

Account Details:

Account Name: < full name removed >

Player ID: 849137502

Details of the Transactions:

Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18)

Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44)

Total Missing Money: 45,000 INR

Parimatch Raised Ticket IDs:

#137584996 and #137606574

I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?

I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success.

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.

Thank you for your urgent assistance.

Resolved

₹45,000