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Deposit denied


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By Alfaz04
2 years ago

My deposit of 700 and 1000 hasn’t arrived since around 20 days.

Parimatch provider is at fault as their support guys admit it. My bank said the money was transferred to the merchant and transaction was successful. My bank said I should ask the merchant for refund. The bank can’t do anything as the money was already transferred around 18 days ago. Ticket has been in progress since a week, before this they raised tickets twice. Those tickets were solved without refunding me. I don’t believe in your tickets anymore. I waited 18 days I talked to customer supporters around 60 times gave pdf of bank statements more than 20 times and raised 3 useless tickets so I don’t trust you guys anymore your guys said the money would reflect in 1 day. Then they said in 5 to 7 days now here I am after almost 3 weeks of no progress at all. Now Parimatch support is saying that they didn’t get the money and they are asking me to get a written letter from my bank that the money is transferred and to which account they are asking to mention the address to which the money is transferred and with the bank seal and name how am I supposed to get that. Banks don't give you anything in writing. I got all the proof that I paid you the money yet your guys are denying it. Please do something its been 20 days.< sensitive information removed >

Disputed Casino Parimatch Casino
Amount ₹1700

Discussion

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Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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