Complaint #448 Parimatch Casino

Deposit Declined of 30000 INR

By Kiran8143

1 year ago

Dear Parimatch Deposit Team,

I am writing to follow up on an unresolved issue regarding a deposit I made on **9th April 2025 at 1:35 PM**, amounting to **₹30,000**. The amount was debited from my account, but it has not yet been credited to my Parimatch wallet.

I had reached out to your support team on the same day, and I was informed that the refund would be processed by the end of **10th April**. However, as of today, **11th April**, I have not received the refund or any further update.

For your reference and to assist with the resolution of this issue, I am attaching the **bank statement from 9th April to today** along with **all relevant transaction receipts and proof of payment**.

I kindly request you to look into this matter urgently and provide an update on the status of my refund.

Best regards,
Bandaru Kiran Kumar

Disputed Casino Parimatch Casino

Reason Declined payment

Amount ₹30000

Discussion

AskGamblers

• Support Team

9 months ago

Dear @Kiran8143,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the bank statement has already been sent to the Parimatch Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Parimatch Casino

• Representative

9 months ago

Dear Kiran8143

Although the ticket #869139 has been marked as resolved, the provider claims that a refund was successfully processed.
To verify this, could you please provide us with your bank statement from April until today’s date? This will help us finalize the review and ensure everything has been correctly resolved.

Thank you for your cooperation.

AskGamblers

• Support Team

9 months ago

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

9 months ago

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Hello AskGamblers Team,
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Amount of the transaction
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Status of your transaction
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Transaction ID
178318340
Order ID
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Type:
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Payment method
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Transaction was created on
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10:32:06 UTC+0 time

ID - 201664537

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< personal details removed >

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