Complaint #130 Parimatch Casino

Deliberate and unreasonable delays and the additional verification of my account

By dimas.555

4 years ago

Dear Sir/Madam!

I need your help. Parimatch Casino deliberately and unreasonably delays the additional verification of my account, withholding my money in the amount of $ 5064.

Despite the fact that on 09.11.2021 I received a message from Parimatch: “Your betting account has been unlocked and you can request a withdrawal of funds”, on 10.11.2021 the casino decided to verify my account again, informing me that funds will be available upon completion.

On November 16, 2021, I sent an identity document and my selfie with it to the casino for verification. Parimatch confirmed receipt of the documents and said that Parimatch would consider them as soon as possible. I was regularly interested in the results of the verification, but the casino took a position of ignoring my messages.

Only 09.12.2021 I received a message from Parimatch about the need to provide additional documents. On 14.12.2021, I sent a photo of the 31st page of my passport, screenshots of transactions from the Skrill payment wallet in favor of Parimatch for the specified period.

Since then, i.e. since 14.12.2021, I have not been able to get any information about the results of the verification. The casino is ignoring my messages, withholding my $ 5064 money. I ask you to help complete the verification and receive my money in the amount of $ 5064.

Thank you in advance.

P.S. I attach screenshots of the correspondence with Parimatch.

Disputed Casino Parimatch Casino

Reason Verification issues

Amount $5064

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Parimatch Casino management refused based on their privacy policy to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As soon as the AskGamblers Complaint Team is notified about any decision on the case issued by the official regulatory body and/or ADR entity, we will comply and mark this complaint accordingly.

dimas.555

4 years ago

Dear casino Parimatch! Can you tell me what the illegality of my behavior is? Or is it "confidential information"?

Parimatch Casino

• Representative

4 years ago

Hello!
We answered you in a letter to support@askgamblers.com. Alas, we will not be able to provide more detailed information due to the safety and security of internal information.

dimas.555

4 years ago

Hello! On March 29, Parimatch sent me a message indicating a violation of clause 80.4 of the Rules. BUT Parimatch still did not provide me with information - what exactly the casino suspects me of. I have not yet received any evidence of guilt.

I believe that the confiscation of 5064 dollars is too high a price for the unfounded suspicions of the casino!

Parimatch Casino Complaint Stats

Resolved 202 / 278

Avg. Amount $2,786

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

25000 Deposit Debited From Bank but Never Credited to My Account

I deposited ₹25,000 into my Parimatch account, and the money was successfully debited from my bank account. However, Parimatch is showing the transaction as failed, and my account has not been credited.

UTR: 209104829181

What makes this more frustrating is that when I try to verify the payment again, the system says that the UTR is already in use. If the UTR already exists in their database, then they have clearly received the transaction details.

I contacted Parimatch support multiple times, but all I receive are robotic, copy-paste responses with no actual update or resolution. Nobody has been able to explain where my ₹25,000 is or when it will be credited or refunded.

I am requesting Parimatch to investigate this urgently and either credit the deposit to my account or return the funds to my bank account.

31h left

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Withdrawal not credited from months

Player id 225558037

I am writing to file a formal grievance regarding a severe delay in processing my funds and a complete lack of adequate customer support. Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored. I demand that the amount of 28,330 INR be immediately processed and credited to my bank account.

I made a withdrawal of 28330 INR. After 1 week, I have raised a complaint by raising a ticket but until now the ticket is unresolved.

It's really pathetic service and frustrating to handle.

Since I am waiting, waiting, waiting, there is not a single update.

75h left

₹28,330

Deposit amount of 500 not credited in account

I have deposited 500 rs in my parimatch account. But they were not credited in my balance Despite the transactiom being successful and me providing proofs and raising a ticket.

Username: < sent to the casino >

Account id : < sent to the casino >

Utr number : 616745281409

Date : 16/06/2026

Time : 9:33 pm

Transaction id: 1304574537

Resolved

₹500

Withdrawal Blocked player id 270625942

I want to complaint against parimatch as I have deposited amount 1.8 lakh rupees that is my hard earned money. When I just win something around 20k rupee. And withdrawal some amount. They just blocked my account. This was my hard earned money. And i am very frustrated now. Crying each day. When I contacted there support team. They told me to share the required documents on there mail. I have shared all of them. But since then more than 7 days has been passed. They are not responding. Each time they are saying we are reviewing. And i also contacted to there support team on website. They also saying we are working on this. But the truth is they are not doing anything. And who is suffering is just me and my family. Because that is my hard earned money. I request ask gambler to please intervene on this and help me out to get my money back. My player id is 270625942. And i am attaching all of the transcripts that I have with them with their customer support. Please help me.

27h left

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Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Resolved

₹50,000

Deposit not added to my account

My deposit of 16,800 INR is missing, and support is ignoring me. I have the UTR transaction ID and bank receipt proving the funds left my account and also I have shared all the details with parimatch support and they have raised a support ticket but it never assigned by anyone ticket id #107980985 kindly help in resolving this please

Resolved

₹16,800

Deposit of 5000 is not credited to account

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

Resolved

50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

Resolved

₹50,400

Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

Resolved

₹6,153

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

24h left

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