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Crypto Withdrawal not Available


7 months ago

This is a complaint against Parimatch Casino

My Account User Id -: 824733603

I made 4 Deposits of 50K INR, 50K INR, 100K INR, 80K INR to parimatch on 27th Jan via USDT TRC20 (Crypto Option)

I have been constantly trying to withdraw my funds but I saw that there is no option for Crypto Withdraw.

I contacted their support to check whether it's a technical glitch or something but the support is not very supportive and they only say that please wait while it arrives.

Dear Parimatch, Please allow me to withdraw my funds via Bank transfer if the crypto withdrawal option isn’t available.

I am attaching some screenshots that show the same.

Disputed Casino Parimatch Casino
Amount ₹774000

Discussion

User name

Dear @Aadi54,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear User,

Thank you for your message.
According to our records, your current account balance is zero. We have attached a screenshot below as confirmation.

To further investigate the issue you described regarding withdrawals, we kindly ask you to clarify the following:
What exact error or limitation do you see when attempting to withdraw funds?
Do you see the withdrawal option at all, or is it unavailable?

At this stage, it is not clear whether the situation is caused by a specific restriction on your account or a possible technical issue. To proceed, we need more detailed information from your side.

Once we receive clarification, we will be able to investigate further and assist you accordingly.
Thank you for your cooperation.
User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
I have added the total amount
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Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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