Complaint #393 Parimatch Casino

Complaint Regarding Unresolved Transaction Issues with Parimatch

By rx2

1 year ago

Dear AskGamblers Team,

I am reaching out to seek your assistance with an ongoing issue I have faced with Parimatch. Despite my multiple attempts to resolve this matter through their customer support, I have not received a satisfactory resolution.

Over the past three weeks, I have encountered difficulties completing several transactions on their platform. The payments were delayed, and in some instances, I had to use an alternate UPI app, which led to errors. As a result, a total of approximately ₹20,000 INR in payments made through both my credit card and UPI methods were not successfully processed within the given timeframe.

I have already provided screenshots and transaction details to Parimatch customer support, but my efforts to resolve the issue have been unsuccessful so far. The matter remains unresolved, and I am now seeking assistance from AskGamblers in addressing the following concerns:

Refund of the amount for the unsuccessful transactions, if possible.

Clear guidance on the necessary steps to resolve the issue with Parimatch.

A review of the customer service and transaction processing system of Parimatch to avoid similar future occurrences.

Here are the relevant details of the transactions:

Total amount: ₹19,000 INR

Payment methods: Credit Card, UPI

I would greatly appreciate your intervention in resolving this issue promptly. The delay in processing these payments has caused significant inconvenience, and I am hopeful that your platform can help facilitate a resolution.

Please let me know if you require any further information or documentation to assist in this process.

Thank you for your time and attention to this matter. I look forward to your response.

Best regards,

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹19000

Discussion

rx2

1 year ago

It was a scam attempt. The mail address was not their official

As of now, I have not heard anything directly from Parimatch and have not been able to resolve my deposit issue. Given this, I am concerned that the email was a fraudulent attempt to mislead me into making another payment.

rx2

1 year ago

In my communication with Parimatch, I was informed that in order to resolve this, I would need to make an additional payment of Rs 20,000 to a provided Parimatch merchant ID. Parimatch stated that once this new payment is made, I would receive both the pending and new deposit amounts into my Parimatch account.

Here is the communication I received from Parimatch:

"As we can see here, you have made the transaction, but you were unable to add the details of the transaction in the given interval of time. So, we will provide you with the Parimatch merchant ID. Please make the same payment of Rs 20,000 to the provided merchant ID, and you will receive both the pending and new deposit amounts in your Parimatch account."

Parimatch has now instructed me to make an additional payment of Rs 20,000 to a provided merchant ID in order to resolve the issue and receive both my pending and new deposit amounts. However, I have some concerns:

I am reaching out to seek your advice and guidance regarding the issue.

AskGamblers

• Support Team

1 year ago

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 254 / 332

Avg. Amount $2,324

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Payment not received

I have made a withdrawal on parimatch on July 4th 2026.

It shows successful. No money received. I have submitted my bank statement at least 10 times.

No resolution given

Player ID—-909227055
Name— < full name removed >
Amount—26000 INR
Transaction screenshots—-Screenshot attached
UTR given by parimatch— 6171368224713

I have not received any payment.

I have been begging for my money since last 2 months i am fed up of parimatch.

My bank statement password —- < password removed >

65h left

₹26,000

Deposit not credited

I had deposited 50000 rs On 2nd sept 11.20 pm my money debited from phone pay, it shows successful and money not credited in parimatch account. It shows deposit failed, but I have been talking to customer support still not got any resolve the issue. Not helpful.

I am attaching all the proofs. Please help

My game id: 560913484

Account statement also attached

70h left

₹50,000

Account verification is declined after submitting documents and unable to withdraw my balance

Player id - 138665909

Dear support i have a verified user since 3 yrs and suddenly 2 months ago asked for additional verification i submitted my documnets successfuly to support mail but when contacted the site support it says this.

Kindly let me through the withsrwal of my balance i dnt know why my verfication is failing ....even though i received a successful verification mail

90h left

Withdrawal of 3996 rupees missing

Subject: URGENT - Pending Withdrawal 3996 INR - 80 Days Over - Ticket #127969479

Dear Parimatch Team,

I am writing this with a lot of frustration. For the last 80 days I have been continuously messaging your support team but my issue is not resolved.

On June 17th at 10:30 PM, I requested a withdrawal of 4000 INR. On June 18th, only 4 INR was credited to my bank account instead of 4000 INR. My remaining 3996 INR is still missing.

My details:

Username: Teddu

Registered No: 9505048411

Withdrawal Amount: 4000 INR

Received: 4 INR only

Missing Amount: 3996 INR

Your Ticket Number: #127969479

Because of this pending withdrawal, I am unable to play cricket betting on Parimatch. Before this issue, I was a regular and loyal user of Parimatch for cricket betting. Now I have completely stopped playing because my money is stuck.

I have also raised a complaint on AskGamblers regarding this.

I kindly request you to please check this on priority and add my remaining 3996 INR to my account within 24 hours. 80 days is too long for a small amount.

I trust Parimatch, and I want to continue betting here. Please help me.

Thank you,

84h left

₹4,000

Complaint regarding unreasonable verification delays and withheld withdrawal

I am submitting a complaint regarding the excessive delay in the verification process, which has prevented me from withdrawing my funds for approximately two months.

The casino requested that I complete verification, and I provided all the documents and information they asked for. However, instead of completing the verification, they repeatedly asked me to upload the same or similar documents again.

Each time I submitted the requested documents, the review took at least five days. After the most recent submission, eight days have now passed and I still have not received any response or update.

I have fully cooperated with all verification requests and provided everything required from my side. Despite this, the verification process continues without any clear explanation, deadline, or resolution, while my withdrawal remains unavailable.

Given that this situation has already lasted around two months, I am concerned that the verification process is being intentionally prolonged in order to delay my withdrawal.

I kindly ask you to investigate this matter and require the casino to complete the verification process without further unnecessary delays and allow me to withdraw my funds.

Unresolved

Withdrawal not received since October 2025

I am submitting this complaint regarding a withdrawal from my Parimatch account that I made in October 2025 but never received.

During October 2025, I made 9 withdrawals from my Parimatch account over a period of approximately two days. I successfully received 8 of these withdrawals, but one withdrawal was never credited to my bank account.

I have already contacted Parimatch directly regarding this matter and provided the available withdrawal information and a screenshot. I am requesting that Parimatch investigate the transaction and either return/credit the missing withdrawal amount to my account or provide clear evidence showing that the payment was successfully processed, including the relevant transaction reference/UTR/RRN or equivalent payment information.

I have evidence of the withdrawal and can provide my bank statement or additional documentation if required.

I respectfully ask the AskGamblers Complaint Team to assist me in obtaining a proper investigation and resolution of this missing withdrawal.

60h left

₹3,000

Verification Stalling and Withdrawal Block

Dear AskGamblers Team,

I'm reaching out for help with a very frustrating situation involving Parimatch. They are holding my withdrawal of 24,924.59 USDT (Account #511270142) and dragging me through a deliberate, endless verification loop just to stall the payout.

I only have one account on the platform, I haven't broken any rules, and all my deposits were made directly through the OKX crypto exchange.

Everything started back on August 15 when I requested a withdrawal. It got rejected under the excuse of additional verification, and I immediately sent over all my identity documents and photos on the exact same day.

Five days later, they asked for proof of my last two deposits. I sent them right away, but when they finally replied another 5 days later, they said two deposits weren't enough and now they need proof for all of them, plus my OKX account verification.

Now I’m stuck waiting another 5 to 7 days just for a response, fully expecting them to invent yet another requirement just to waste more time. They are clearly using stall tactics, reviewing things once a week only to ask for a new piece of info they could have requested on day one.

I kindly ask AskGamblers to step in and push Parimatch to either fully approve my verification or give me one final, complete list of everything they need at once, so I can put an end to this months-long wait.

Thank you for your help,

13h left

$24,925

Approved withdrawal amount but not credited to my bank account

I made a withdrawal of ₹4,445 INR on 27 August 2026 at 02:43 via Bank Transfer. The withdrawal is showing as completed/processed in my account, but the amount has not been credited to my bank account.
Game ID: 728246048
Bank Transfer ID: 159824057133
Withdrawal Amount: ₹4,445 INR
Withdrawal Date: 27 August 2026, 02:43
I have also attached my bank statement as proof, which confirms that the withdrawal amount has not been credited to my bank account.
I kindly request you to investigate this transaction, provide proof of payment, or arrange for the amount to be credited to my bank account as soon as possible.

Resolved

₹4,445

Delays in Withdrawals and Account Verification 16 days

Dear Askgamblers Support,

Please read this carefully!!!

I have previously filed a complaint with Parimatch. That complaint was rejected on the grounds that “the pending casino investigation is not yet over.”
Please understand that more than 10 days have passed since then, and the situation has changed.
A 16-day delay in a withdrawal goes beyond what is reasonable, and I do not believe the customer is at the stage of waiting for an investigation.
Neither “Pending casino investigation not over yet” nor “Multiple complaints” applies to this complaint. Please understand.
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I requested a withdrawal of $1,976 on August 17, but it still hasn’t been processed.
On August 18, I was asked to verify my account, and I submitted the required documents immediately. I received an email confirming that the support team had received the documents.
Parimatch set a 5-day deadline for account verification. It has now been 16 days.
I have checked on the status numerous times, but every time I am told it is “under review.” I have done everything I can on my own, but since it is difficult to resolve this issue through direct communication with the casino alone, I am filing a complaint with Askgamblers.

Unresolved

$1,976

Withdrawal pending for some time

Hi,

I have not received two withdrawals of 50000 each. After showing as successful in my Parimatch ID, I never received that amount in my Bank account. The withdrawal processing time has already passed, so I contacted customer service, and they created tickets on my behalf.

Player ID 111484138

Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored.

After more than 20 days, my issue is not solved yet. I just want my withdrawal amount.

It's really pathetic service and frustrating to handle.

I am waiting, waiting, waiting, but there is not a single update.

Ticket ids are = 125729450 ,125729450

Rejected

₹100,000