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Casino is holding my UPI deposit for over 72 Hours


1 year ago

I’m filing this complaint against Parimatch for holding my ₹5,000 deposit made via UPI (PhonePe) for over 48 hours now, and still no resolution.

Details:

Deposit Amount: ₹5,000

Date & Time: 11.05.2025, 8:00 PM IST

UTR: 865116217317

Transaction ID: T25051­120­001­333­0290141

Ticket ID: #922946

Despite being a VIP user, all I’ve received so far are copy-paste replies from support saying the issue is “being looked into.” No one can give a timeline. No updates. Just generic responses and excuses.

I’ve contacted live chat, VIP support, and emailed multiple times, but nothing is moving. I was initially told UPI deposits reflect within 1 hour, and now it’s been more than 3 days.

This is completely unacceptable, especially for a platform that claims to prioritize VIP members and fast transactions. I feel scammed.

If this issue isn’t resolved immediately, I’ll be left with no choice but to take further public action across consumer forums and social media to highlight how Parimatch treats its users.

Looking forward to real support and an immediate resolution.

Disputed Casino Parimatch Casino
Amount ₹5000

Discussion

User name

Dear @cricmania,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Parimatch Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear Сricmania,

Could you please provide us with your bank statement from May until the current date so we can proceed with the investigation?

Thank you for your cooperation.
User name

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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