Complaint #168 Parimatch Casino

Accusing me of terms violation without any further justification

By DDvskyi

4 years ago

Dear Askgamblers! I ask you to help resolve the dispute between me and the Parimatch casino.

Verification of my game account was started on December 26, 2021.

During the verification period, at the request of the Parimatch casino, I provided the following documents: passport photo, selfie with passport, Skrill payment wallet profile screenshot, screenshots of all Skrill and Neteller payment wallet transactions from 01/11 to 12/25, bank statement, passport photo with a residence permit, updated bank statement, utility bill, Skrill statements and Neteller in PDF format for the period from 01/12/21 to 01/01/22.

As you can see, the list of documents provided for verification is quite impressive. It took the casino more than three months to verify my gaming account.

On April 09, 2022, Parimatch casino reported that my gaming account was not verified, Parimatch casino accused me of violating the rules - clause 80.4. Parimatch Casino debited my entire balance - $555.

I contacted the casino to get more information, but the Parimatch casino declined to comment.

I draw your attention to the fact that paragraph 80.4 of the rules contains 7 types of illegal actions, the casino did not indicate what exactly it accuses me of. No evidence of guilt was provided to me.

I'm ready to assist in resolving the dispute with the casino, I am ready to provide all the documents sent to the casino for verification, and I am also attaching my correspondence with the casino to the complaint.

I ask for your help in resolving the dispute.

Thank you in advance.

Disputed Casino Parimatch Casino

Reason Declined payment

Amount $555

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Parimatch Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity.

AskGamblers

• Support Team

4 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Parimatch Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Parimatch Casino

• Representative

4 years ago

Hello!
Dear @ASKGAMBLERS,
Your message was answered. Please check the letter.

AskGamblers

• Support Team

4 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Parimatch Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Parimatch Casino Complaint Stats

Resolved 280 / 363

Avg. Amount $2,381

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 174 out of 221 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal and deposit issue

I have not received my withdrawal amount of 5000 INR since 25 September sir please give me my withdrawal amount

My player ID is = 339539084

Ticket IDs are = 35037784, 150189019, and 106325759

I am attaching all the proofs here for a better solution and understanding regarding this matter

I am sharing my bank statement from the date of withdrawal to Today for a better solution.

Please give me my balance

Pdf PASS is = RAJUYADAV29082006

94h left

₹7,500

Parimatch Missing 49585 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am reaching out to you as my last hope of resolving my pending withdrawal of ₹49,585. After reviewing the complaints listed on AskGamblers, I noticed that many other users are experiencing the same issue. I sincerely request your intervention to help resolve this matter and release my funds as soon as possible.

I am writing to formally lodge a serious complaint against Parimatch regarding a withdrawal amount of ₹49,585. Although the transaction is marked as “Successful” in my casino account history, the funds have never been credited to my bank account. I consider this a serious issue and request an immediate investigation, along with clear proof of payment and the prompt release of my pending funds.

My Account Details:

Account Name: < full name removed >
Player ID: 855820828

Details of the Transactions:
Withdrawal : 49,585 INR (Processed on 22 October 2026, 17:35)

Parimatch Raised Ticket IDs:
#148722108

My main concern is this: Why does Parimatch mark a withdrawal transaction as “Successful” when the funds have not actually been credited to my bank account? I request a clear and transparent explanation, along with verifiable proof of payment and an immediate resolution of this issue.

The Parimatch support team claims that the withdrawal of ₹49,585 has been successfully processed and has provided the UTR number 629511631165 as proof of the transaction. However, after checking with ICICI Bank, I can confirm that no such credit was received in my bank account on 22 October 2026.

I have attached my official ICICI Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#148722108) to demonstrate that I have already tried resolving this through their official support channel without success. I have also attached, the Email Communication between Parimatch Support

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 49,585 INR directly to my ICICI bank account or credit it back to my Parimatch Casino Account

Thank you for your urgent assistance.

95h left

₹49,585

35600 INR withdrawals marked successful but not credited to my bank account

Name: <full name removed>

ID: 635852338

Statement Password: urmi0906

I am filing this complaint against Parimatch regarding 4 bank transfer withdrawals requested in July 2026 (10,700 INR on July 14, 8,800 INR on July 15, 8,200 INR on July 15, and 7,900 INR on July 16).

I have made several withdrawals before and usually receive them on time, but specifically, these four transactions have not been credited to my bank account to date.

Even though Parimatch shows them as "Successful" in my payment history, the funds never arrived.

I tried contacting support multiple times through live chat and email, but I only received automated replies, and no live agent ever resolved my issue.

I have attached screenshots and an updated bank statement (password provided above) confirming non-receipt.

I kindly request that the AskGamblers team intervene and help me get my pending withdrawals credited.

94h left

₹35,600

Marked 19999 inr withdrawal as successful but funds not received

Complaint to AskGamblers Against Parimatch Casino

I have not received two withdrawals in my bank account, although Parimatch shows both as successful.

- ₹13,999 – Ticket #148271495

- ₹6,000 – Ticket #148299464

Both withdrawals were made on 2 October 2026. I contacted live chat support, but the issue is still unresolved.

I am attaching my bank statement from 28 September 2026 to today, along with screenshots of both withdrawals and my support conversations, as evidence.

I request the AskGamblers team to investigate this matter and help me recover my total withdrawal amount of ₹19,999.

Player ID: 241561236

Player Name:

Bank Statement Password: shah1002

72h left

₹19,999

Account verification pending for a long time

I made a deposit to this casino, parimatch. Which they said no verification required, but that was a lie. I deposited but when it's time to withdraw they kept failing my withdrawal and block access to the withdrawal page, telling me to verify my account first. I did, and submitted all the verification requirements. But they failed to verify my account. I contact their Customet Support but they don't offer any solution.
This has been on since last month.

Unresolved

$27

3500 Deposit Not Received

Dear Parimatch Support Team,

I am writing to report that my deposit of ₹3,500 has not been credited to my Parimatch account,

Transaction Details:

Platform: Parimatch

Ticket ID: #143928786

User ID: 230811799

Deposit Amount: ₹3,500

Transaction Date: 09 October 2026

Transaction Time: 12:59 AM

Transaction ID: T261009259244026204887314

UTR Number: 572138471171

I have already made the payment, but the amount has not been credited to my Parimatch account.

I kindly request that you investigate this issue and verify the payment using the transaction ID and UTR number provided above. Please credit the pending amount to my account as soon as possible or provide a clear explanation of the delay.

I have attached the payment screenshot for your reference.

Please review my existing ticket #143928786 and resolve this issue urgently.

Thank you. I look forward to your response.

Best regards,

Parimatch User ID: 230811799

Resolved

₹3,500

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

Resolved

₹31,000

Withdrawal showing Successful but 21000 INR still missing from bank account