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account additional verification


My game id = 919171830

Ticket id = 72691771

I've been playing Parimatch casino for a long time. Till now, I hadn't faced any issues with deposit withdrawals. However, some time ago, I checked and found that the withdrawal option in my account was blocked. It was showing that your account does not allow you to create a withdrawal request. I contacted customer service and checked my email and found out that Parimatch had asked for additional proof. As additional proof, they asked for a selfie with national ID card, address proof, and bank statement. I shared all the details with Parimatch and they created a ticket. It's been 3-4 days today and my withdrawal option has not been unblocked and the ticket is still in processing. When I contact customer service they repeat the same answer but when I checked today, in my account page in the account verification section where till so many days only Aadhar card verification was showing complete, today Aadhar card, bank statement and other documents have been verified successfully are showing there. Even after my account verification the withdrawal option is not unblocked. I request Parimatch and askgamblers team to please verify my account as soon as possible so that I can remain connected with your platform.

Thanks in advance both of you.

Disputed Casino Parimatch Casino
Amount ₹242000

Discussion

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

User name

Dear Parimatch Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Dear Parimatch casino tell me which rule i violate at your platform give me proof because I not violates any rule on your platform
User name
Dear AskGamblers Team,
The user violates the rules of our platform, therefore the risk team has imposed the following restrictions.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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