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Palace of Chance Casino - Non Payment

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Double charge/Refund
Posted on May 16, 2014

Getting the run-around from them on collecting my winnings. I didn't enter a bonus sode so they don't have that excuse. Simply aren't paying.

I am considering going to my bank and getting the charges reversed.

Any input is appreciated.

Posted on August 23, 2011

Dear RoscoeDog:

I will check into this matter. Will get back to you accordingly.

Cheers

Cindy Greco

Posted on August 24, 2011

Dear mikeb2011

POC just informed me that you made a cash-out request on 8/14/2011 at 5:26:58 PM.

It seems like you were clearly upset due to forum reviews informing of non payment and threatened to chargeback.

Casino was still on time to process your payment but to avoid any further inconvenience; issue was escalated to Fraud Department yesterday and they have decided to close your account and refund all your deposits today. Please keep in mind that depending on your bank; money will show back on your credit card within the next 7 to 15 days.

Best Regards

Cindy Greco

AskGamblers
Posted on September 21, 2011

Dear @RoscoeDog,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on November 17, 2011

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Palace of Chance Casino where it is clearly displayed that player has been paid.

Quoted statement, received by Palace of Chance Casino:

"The issue below was solved. Since player threatened to chargeback all deposits were refunded.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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