Palace of Chance Non-Payment

posted on August 23, 2011.

Getting the run-around from them on collecting my winnings. I didn't enter a bonus sode so they don't have that excuse. Simply aren't paying.

I am considering going to my bank and getting the charges reversed.

Any input is appreciated.

posted on August 23, 2011.

Dear RoscoeDog:

I will check into this matter. Will get back to you accordingly.


Cindy Greco

posted on August 24, 2011.

Dear mikeb2011

POC just informed me that you made a cash-out request on 8/14/2011 at 5:26:58 PM.

It seems like you were clearly upset due to forum reviews informing of non payment and threatened to chargeback.

Casino was still on time to process your payment but to avoid any further inconvenience; issue was escalated to Fraud Department yesterday and they have decided to close your account and refund all your deposits today. Please keep in mind that depending on your bank; money will show back on your credit card within the next 7 to 15 days.

Best Regards

Cindy Greco

posted on September 21, 2011.

RoscoeDog, we would appreciate if you would update us about the outcome of this complaint so we can close it on the proper way.

posted on November 17, 2011.

We got an update that player has been paid. Here is the statement we got from the casino:

"The issue below was solved. Since player threatened to chargeback all deposits were refunded.

Could you please change the status from closed to solved.