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Eleven withdrawals awaiting approval


4 years ago

I currently have $25200 withdrawals awaiting approval and processing. I have two withdrawals from 07/15/2021 (Transactions 319668 and 3196670 for $2500 each). I was told over 6 weeks ago that they would be escalated for approval and payment, and then again 5 weeks ago and then again 4 weeks ago and again 3 weeks ago and 2 weeks ago. Last week < full name removed > assured me that they would be escalated and processed. Before that, I spoke < full name removed > and < full name removed > with on separate occasions. They still remain in waiting for approval status. What can we do to actually move these along? I would also like to see if any action can be taken of approving and processing the remaining 9 withdrawals thru October 2021.

Disputed Casino Palace of Chance Casino
Amount $25200

Discussion

User name loyalty-level-2
Thanks very much for the prompt resolution of my issues!
User name
Hi Brian--

As promised, another payment was sent to our processor, Friday: 1/7 Paid $4500 + no Service Fee for transactions #88182535 ($2,020.00), #88182550 ($2,500.00). Our processor confirmed the wire was completed, Monday--I would expect the funds will reach your account in a day or so (if not already).

Another payment will be sent to our processor, later today (Wednesday). As soon as I have transaction details for this, I'll be back with another update.

Tawni
User name loyalty-level-2
Thank you for the fast response and resolution of my issue.
User name

Dear @gurnebj,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500