OneSlot Casino ignores me

Three weeks ago i made a withdrawal request at Oneslot of 908 euro. Still no money. Ive chatted with them several times but i get the same answer as you can see attached. They promise to send the funds but obviously they are not very intrested in that. Nothing happens. No message of that something is wrong or anything.

I had one withdrawal before at the casino and it was no problem then. Maybe a second withdrawal is too much for them?

I am writing to formally express my growing frustration and disappointment regarding the extended delay in the verification of my KYC documents. I have submitted all the required documents promptly and in accordance with your guidelines. Despite this, I have yet to receive any meaningful response or update on the progress of my verification.

To date, I have sent at least ten emails requesting clarification or updates, and not a single one has received a proper response beyond the same generic message from their chat:
"Your documents are still under review. As a support operator, I don’t have access to manually speed up or influence the verification process."

While I understand that verification procedures can take some time, this level of delay is unprecedented. I have used many online casinos before, and none of them have taken this long to complete a standard KYC review. What is particularly frustrating is the lack of communication and transparency if there is a reason for the delay, I have a right to be informed.

It is also concerning that live chat support is unable to provide any further information or escalate the matter. This creates a situation where customers are left entirely in the dark, with no way to seek help or resolution. I find this to be unacceptable and completely out of line with industry standards for customer service.

OneSlot casino is delaying my crypto cashout of $1,300 for well over a week now!

As seen on the first attached screenshot, I have requested the cashout on April, 2nd and waited until today before submitting a complaint against them via AskGamblers. As seen on the second screenshot, the maximum allowed time frame for processing cashouts as per their own terms and conditions is 7 business days and that period has passed now.

Had numerous chats with them in the meantime, trying to understand what's the reason of delaying my crypto payment which by the way is supposed to be 'instant' as they claim on their own homepage. I was told my cashout is undergoing a "manual check" without telling me anything specific. Of course, few agents assured me that I will be paid; that my cashout is a priority; that this in line with their strictest licensing requirements, etc etc. Well, any serious player knows that's just flatout lies and tricks from the "How to fob off a player 101" book.

Mind you, I wasn't asked for any KYC-related paperwork so this shouldn't be the problem here.

Looking at Oneslot casino's reviews and player comments across the internet, I can see that they are not doing particularly well when it comes to paying out to their winners so I had no other option but to seek for help from a dispute resolution entity as AG.

Thanks for your help.

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