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Run out of time to wager


3 years ago

I was playing bonus deposit 50€ get 25€ bonus money wager 30x D + B I managed to wager about half of my total wager before suddenly my bonus balance 1004,8€ just disappears. I did contact support but they just say I run out of time when clock hit midnight, Never seen any other casino site have this little time limit for bonus wager don't seem fair I made my deposit around eleven in the evening and even I use max bet which was 5€ in this case I would just run out of time before midnight...

Seem like really bad design most people playin casinos in the evening why its even possible to get bonus that would be impossible to wager seems slightly shady? I would like to get my bonus money back 1004,8€ and I'm ready to wager about 60% of my initial wager 1 350,00€. I will attach picture of my balance before it was removed, after removal got my initial 50€ back and my balance is now 1036,84€.

Disputed Casino OlyBet Casino
Amount €1004.8

Discussion

User name

Dear OlyBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

OlyBet Casino Complaint Stats

Resolved 0 / 2
Avg. Amount $509
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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