Complaint #8 OlyBet Casino

Deposit not coming through

By nakkikiisseli

3 years ago

I made deposit days ago, provided them with documents where they can clearly see they already have the money, but the money never appeared on my olybet account. I have contacted them multiple times, and always same answer "I will forward all your questions to our teams. We apologize for the inconvenience once again."

Disputed Casino OlyBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 years ago

Dear OlyBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear @nakkikiisseli,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

OlyBet Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $509

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

OlyBet Casino Complaints

See all complaints for this casino

Run out of time to wager

I was playing bonus deposit 50€ get 25€ bonus money wager 30x D + B I managed to wager about half of my total wager before suddenly my bonus balance 1004,8€ just disappears. I did contact support but they just say I run out of time when clock hit midnight, Never seen any other casino site have this little time limit for bonus wager don't seem fair I made my deposit around eleven in the evening and even I use max bet which was 5€ in this case I would just run out of time before midnight...

Seem like really bad design most people playin casinos in the evening why its even possible to get bonus that would be impossible to wager seems slightly shady? I would like to get my bonus money back 1004,8€ and I'm ready to wager about 60% of my initial wager 1 350,00€. I will attach picture of my balance before it was removed, after removal got my initial 50€ back and my balance is now 1036,84€.

Unresolved

€1,005