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888 Casino - Having troubles to verify my account, requesting absurd ''Notary Public'' verification

RESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Verification issues
Amount £ 1000
steveo2110 United Kingdom Message
Posted on February 23, 2016

I signed up to 888casino and used their deposit bonus offers. I've deposited around £1000 in total. I never won anything from the bonus and so decided to withdraw the £1000 (I'm withdrawing less that Ive deposited). I had an email from Cassava stating they want to see documentation proof to allow me to withdraw - Not a problem. Uploaded it. But now they are saying they want the documents to be "Notary Public" verified and unwilling to accept any other form of proof. Ive found out how to get this done, but at £30 per document (Unless I am looking in the wrong places). I don't see why I should pay at least £60 to get MY money back. Its not as if I've won a jackpot or even in profit.

Other Cassava sites have accepted these documents without any issues previously.

I'm a UK police officer and even offered them for my sergeant to email/contact them (From his official police.uk email address) to verify who i am, but they are not interested.

Any help to get this resolved would be much appreciated.

AskGamblers
Posted on February 26, 2016

Dear @steveo2110,

Any update regarding your complaint? Thank you.

Posted on February 28, 2016

Hi @steveo2110,
can you please update?
Thanks,
888casino team.

AskGamblers
Posted on March 2, 2016

@steveo2110 , @888 Casino,

Any update? Thank you.

Posted on March 6, 2016

Hi again @steveo2110,
can you please update?
Thanks,
888casino team.

AskGamblers
Posted on March 9, 2016

Dear @steveo2110,

Can we close the complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will reject your complaint upon your inactivity. Thank you.

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