I made a withdrawal on the 1st April. I am still waiting for it to be processed. As a VIP player, all my previous withdrawals are usually processed within minutes, usually immediately.
It took 3 days of emails - first I was told there a back log of over 600 withdrawals causing a delay then to find out that you wanted me to verify my account with proof of address? This had been done previously, but I forwarded a copy of the debit card used to deposit, my passport and an up to date utility bill. It has been over 24 hours since those were uploaded and within an hour of uploading them , your CSA Tommy confirmed they were all fine and they just needed to process my wtihdrawal.
This is now day 5. Live chat is unavailable on the site, no phone calls are being taken at your call centre either. It also takes sometimes over 24 hours to respond to an email.
What is causing the delay with my withdrawal being processed?