Hello,
First of all I would like to apologize for my late responses, however this is of course an unusual and complicated matter, and even though the players funds have already been reinstated and paid, we will make sure that no detail goes overlooked, as the investigation into this matter goes on.
As such, it is my understanding that the player already has a personal correspondence going with the casino host and manager Megan, and as this matter is being thoroughly investigated, the player can expect any update sent straight to them as soon as there are some more answers.
I would be glad to answer any questions regarding this or any such matters, however until more light is shed on this specific case, I will have to refer back to my previous answer, that the withdrawals were cancelled, and the funds played.
Having the access that I have as a supervisor for the support group, this is exactly what I see.
I would like to add, that the player is correct, in assuming that we would (in a normal situation) not return any balance that was played off and lost normally on the games, however it was already apparent that in this case the player did not wish for this to be done, and was not even aware that the withdrawals were cancelled until later.
Again, a very unusual situation which is still under investigation, but because of this the funds were returned and paid to the player.
Should there be any more questions, about this case or anything else, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Don
Casino Customer Service
