Complaint #7
PlayOJO Casino
Stalling payment
9 years ago
Okay, so first I registered and provided some documents, played, won and wanted to withdrawal.
Maybe I was expecting too much in this going in a Flash since it was Saturday (no problem elsewhere though...)
So, Monday (June 5th) afternoon I asked why it was still saying 'player pending' and what that meant.
Got an answer, relatively quickly (same day) saying there were some documents missing. Sent them.
It also said I should using an e-wallet account for withdrawals which seemed strange to me, since I used SofortUberweisung to deposit.
Wanted to withdrawal to the credit card that belongs to that bank account, which even has the IBAN (Photo of the card in my documents at OjO!) on it.
No reaction anymore, so thought it was okay, but still...player pending. Tried to ask about that, June 7th and got a 'Mail delivery failed' back since now apparently, after 2 emails my address was considered spam... (?!?!?)
As an answer I was told how to change my email address at the site, which...duh...I know? Not the point though?
Then to my question whether they still needed documents or anything, I got an overly cutsie email (June 8th by now) with sentences like "I've had a looksie" and " I hope we will have an update lickety split." which 1) Really? I am not a child and 2) Saying nothing at all.
I then thought, since there is no real info in these mails I should do what was suggested/told me in the first mail I got, cancelled my withdrawal and re did the whole thing, requesting a PayPal withdrawal. Then today I was told, that I have to deposit with PayPal, if I want to withdrawal to PayPal.
After some deep breaths, I thanked the nice person for the first somewhat helpful answer I got from there and asked whether that means, I have to use wire transfer (which costs 10€?! but okay, fine no wagering bull etc...I get it.) or why the credit card withdrawal wasn't possible, since it's a debit card and belongs to that bank account.
Since I got no answer at first, I cancelled the whole thing again, switched to wire transfer and later I got an email, again not answering my question at all but just telling me to tell them my banking data and they would (whenever...god knows) get to the other department 'quickly'.
Since a few of my emails have been ignored, I chose to do so as well now, since now I cancelled and tried withdrawal again anyway.
I find ignoring emails not acceptable at all but it happened from their side at least twice.
Those Withdrawal like a Flash promises are lies.
Instead of cutsie emails and child language, actually answering the questions would be nice. Why did no one tell me from the start "credit/debit card is a no, use wire transfer, even though that card is also your bank card" I'd still like to know whether that is the case now, but I have given up on trying to communicate with those people.
God only knows how long it will take to check this and when I'll get my money.
Maybe I was expecting too much in this going in a Flash since it was Saturday (no problem elsewhere though...)
So, Monday (June 5th) afternoon I asked why it was still saying 'player pending' and what that meant.
Got an answer, relatively quickly (same day) saying there were some documents missing. Sent them.
It also said I should using an e-wallet account for withdrawals which seemed strange to me, since I used SofortUberweisung to deposit.
Wanted to withdrawal to the credit card that belongs to that bank account, which even has the IBAN (Photo of the card in my documents at OjO!) on it.
No reaction anymore, so thought it was okay, but still...player pending. Tried to ask about that, June 7th and got a 'Mail delivery failed' back since now apparently, after 2 emails my address was considered spam... (?!?!?)
As an answer I was told how to change my email address at the site, which...duh...I know? Not the point though?
Then to my question whether they still needed documents or anything, I got an overly cutsie email (June 8th by now) with sentences like "I've had a looksie" and " I hope we will have an update lickety split." which 1) Really? I am not a child and 2) Saying nothing at all.
I then thought, since there is no real info in these mails I should do what was suggested/told me in the first mail I got, cancelled my withdrawal and re did the whole thing, requesting a PayPal withdrawal. Then today I was told, that I have to deposit with PayPal, if I want to withdrawal to PayPal.
After some deep breaths, I thanked the nice person for the first somewhat helpful answer I got from there and asked whether that means, I have to use wire transfer (which costs 10€?! but okay, fine no wagering bull etc...I get it.) or why the credit card withdrawal wasn't possible, since it's a debit card and belongs to that bank account.
Since I got no answer at first, I cancelled the whole thing again, switched to wire transfer and later I got an email, again not answering my question at all but just telling me to tell them my banking data and they would (whenever...god knows) get to the other department 'quickly'.
Since a few of my emails have been ignored, I chose to do so as well now, since now I cancelled and tried withdrawal again anyway.
I find ignoring emails not acceptable at all but it happened from their side at least twice.
Those Withdrawal like a Flash promises are lies.
Instead of cutsie emails and child language, actually answering the questions would be nice. Why did no one tell me from the start "credit/debit card is a no, use wire transfer, even though that card is also your bank card" I'd still like to know whether that is the case now, but I have given up on trying to communicate with those people.
God only knows how long it will take to check this and when I'll get my money.
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