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Atlantic Spins Casino - Stalling 1,500 EUR withdrawal intentionally

UNRESOLVED
Complaint Info
Disputed casino Atlantic Spins Casino
Reason Verification issues
Amount € 1500
Natrilwat Netherlands Message
Posted on May 26, 2018

Hello.

I have a deposit in this casino and won 1500 euros . I sent the necessary documents. Online chat promised me to check in 48 hours. When the time passed, they promised me every day that they would soon be checked and the cashout approved. A week later they said to send additional documents and make a photo with ID. I uploaded the necessary documents again and nothing happens and they ignore me.

online chat
Katherine: Hi there and welcome. My name is Katherine, how are you today?
Mark: you promised me write on email. Why does my withdrawal processed for a week?
Katherine: Let me check that for you quickly :)
Mark: I am writing about you right now complaint
Katherine: Your documents have been checked and approved
Katherine: I am checking the issue
Mark: when the cashout will be approved?
Katherine: I am checking the issue
Mark: ok
Mark: I'm very angry and promise today I'll write everywhere about your attitude towards the players! a week nobody answered me and no processed a cashout
Katherine: I have checked with the payment department now
Katherine: And we are still missing some documents
Katherine: We still need a picture of you holding the ID, bank statement showing deposits made, proof that card is linked to WireTransfer
Mark: You say this in a week?
Mark: I'll send you today and wait again a week?
Mark: or two
Katherine: I would kindly ask you to upload these documents to your account and it can take up to 2 business days to check them
Katherine: I am very sorry for the inconvenience, Mark


Thank.

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