Complaint #1 Statusbet Casino

Non payment of withdrawal

By babapapa111

10 years ago

Message on forum

I made withdrawal request of 1400 euros 10 days ago. My account has been verified and other withdrawals foe smaller amounts which were requested after have been paid. The casino say their was a technical issue with the withdrawal request, but cannot say when it will be resolved. Their web-site suggest that all payments will be made within 72 hours.

Disputed Casino Statusbet Casino

Reason Delayed payment

Amount €1400

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

babapapa111

• United Kingdom • 1 reviews

10 years ago

payment has been received in my bank account today

Statusbet Casino

• Representative

10 years ago

Hello,
The withdrawal has been approved by statusbet and is an issue of the payment provider to send funds. Please contact customer support in order to see the exact status of your request.

Best regards

Statusbet Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $11,822

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Statusbet Casino Complaints

See all complaints for this casino

Stalling my €20,000 payment for over a week now

On Wed 7th October I deposited a total of €16,500 (€14,000 via a Visa and €2,500 via a Mastercard). The deposits were one after another (ie. after losing the previous one). After a run of good luck my balance was €20,000. I requested €2,500 back to the MasterCard and the remaining €17,500 to the Visa. The casino requested identity documents which were quickly verified. They informed me that withdraws are processed within 24 hours. This then changed to within 2 days. Now they are saying that it could be at the end of this week! So we've gone from 24 hours to 2 days to over a week! I find this length of time completely unacceptable. I cannot fathom why the casino is constantly changing the timescales. I feel that I am a victim of a scam here, and have grave concerns due to the large amounts involved. It doesn't help that the casino is being unfaithful by continually delaying payment of my funds and adjusting the timescales. I see no reason why they cannot simply payout today, why do they have to wait a week when they clearly state that all withdraws are processed within 24 hours...

Resolved

€20,000