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Sin Spins Casino - Non Payment Of £90


Complaint Info

Disputed casino

Sin Spins Casino


£ 90

adztheyidooo United Kingdom Message
Posted on October 11, 2016

I won £90 on the 17th September and after sending in my ID it was processed on the 21st September, i still haven't received this payment. I have contacted them on a number of times, first being told that it was processed on the 28th and should be in my bank within a few days. Then i was told that there was a problem with their credit card company they use which has resulted in late payments. It has been almost three weeks and still no payment has been received. I have also emailed them asking for them to make a fresh transaction of £90 and for them then to trace up what happened to the original transaction without a reply. I have tried and tried to sort this out between me and Sin Spins but have been left with no choice but to write a complaint on here.

Posted on October 14, 2016

Dear @adztheyidooo,

Please let us know if there's some update on your issue.

Posted on October 16, 2016

Dear adztheyidooo,
i'm sorry but we cannot locate your email in our system,
can you please provide us with the username or email you used to sign up?

Thank you,
Sin Spins Team.

Posted on October 20, 2016

Dear @adztheyidooo,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.