My first redemption game session with no limit coins I accrued and redeemed three transactions of $1000 and one transaction of $352. My second redemption game session with the same company I accrued and redeemed 2 transactions of $1000. I have been funded for my first redemption session for only $1352 and for my second redemption session I have been funded for the full $2000. The first two $1000 redemptions still haven't been funded to my account and they closed my account because I requested a full refund due to a glitch in their gaming where I purchased sc/gc in the game and afterward continued to spin but during these spins my winnings balance and my sc were both being charged at the same time.
I am requesting that the remaining $2000 be funded to my PayPal account as I requested. Prior to them closing my account due to the refund request I took screenshots of all of my redemptions so I know for a fact I'm still missing $2000. I am no longer able to contact customer support due to my account closure so I technically have no way of confirming whether or not I will receive the remainder of my winnings.
Please if anyone could assist with getting these two transactions deposited into my PayPal account it would be greatly appreciated.
Otherwise, I will have to file a complaint with the federal gaming commission and file a police report on the company which I would prefer not to get the law involved for these transactions.
Additionally, I received confirmation for one of the $1000s and the $352. The $352 I canceled and the other 2 1000 dollar redemptions said completed/done but never
received email confirmation for the first two $1000 redemption requests.
Thank you
Kevin W
