Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

NetBet Casino - No way of receiving funds

RESOLVED
RJSE19 Canada
Posted on June 21, 2017.

I see someone else has previously posted about no longer being able to receive a withdraw via bank transfer in Canada.

My issue is much the same. After waiting for a withdraw to process I finally contacted live support (more than once) and was eventually told that the only method for withdrawing now for Canadians is Entropay or Visa. I do not own a visa that isn't prepaid, and Entropay will not accept a prepaid deposit or my Mastercard.

This being said I did see that the Netbet representative informed the previous poster of this nature that they had used a new type of wire transfer and that their funds should be received shortly...Is this something I can do as well? Otherwise I have no clue as to how to withdraw my $850.

~Jessi

RJSE19 Canada
Posted on June 21, 2017.

UPDATE: I have just went through the hassle of getting and using a VISA to deposit the minimum and withdraw my funds this way. I have also provided a copy of the card to the NetBet support team.

Will update when the withdraw has been processed.

Posted on June 22, 2017.

Hi Jessi,

My apologies for the inconvenience caused by this, I understand it can be frustrating, however we do not have control over the changes in legislation and we try our best to find solutions to them.

I've checked your case and I see we've successfully received your documents and our financial department has just validated your withdrawal on the VISA card you've used, you should have received an email to confirm this.

Please note it can take up to 4 working days for the funds to reach you.

Best,

Marcel
Customer Support Manager

RJSE19 Canada
Posted on June 24, 2017.

Received my money to visa today. Thank you to ask gamblers for this wonderful service they provide and netbet for the timely response.

That being said I will advise any Canadians to look through the withdraw options available before deciding where to play- as it seems it's going to be increasingly more difficult to receive funds from any offshore casinos.

AskGamblers
Posted on June 27, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds