I have deposited 65€ with bitcoin, played and lost. Then I have recieved free spins which I have successfully wagered and then requested a cashout in the amount of 100€ with the same method that I deposited. Also in the meanitme I have successfully verified my account.
My withdrawal request was pending for more then two days and then on the third day it was canceled without any explanation.
I have contacted support via email first from which I got no response.
Later I have contacted live support and ann agent told me I have not deposited in the last few days, and that is the reason my request was canceled. And the agent told me I have to make another deposit and then again request my withdrawal.
I am a depositing customer, why I have to make another deposit to withdraw my winnings is just not fair play, and clearly shows that this casino will not pay you your winnings.
I will nit deposit again, I repeat again, because I do not trust the casino to pay me my winnings.