Complaint #3 Alf Casino

Problems again, this time with payment

By Christian S.

8 years ago

Message on forum

Unfortunately, after the problems with the deposit, the next problem with Alf Casino seems to be already there! Too bad ! That makes me mad! I have been waiting for my original payment for 3 days now! The support only confirms me that everything is ok and I get a message from the finance department! But the finance department did not write to me once! But twice were details of the original payout changed without notifying me..The first thing you wanted from me was the account number instead of the account email ... I happened to hear in live chat when I checked my Alf Casino account and noticed that my payout was aborted ... According to support with the payout everything was ok and I had no message that something with the payment details does not fit ... I then changed and the new payment requested ... I was confirmed by the support and live chat that now everything is correct ... And again I should get a message through the finance department ... And today I see then when checking the account that the payout was canceled again ... again without news ... now you have the amount changed from 270 to 260 euros and € 10 back to the player account booked!? And the payment is now running on ... The payment system has been changed from ECOPAYZ to INTERNAL ... without notifying me what that should ... What is payment system INTERNAL ?? The live chat can not tell me .. It just comes back the message that a mail from the finance department comes?! Where did my profits go? What does the payment system INTERNAL mean?

Disputed Casino Alf Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Alf Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Alf Casino

• Representative

8 years ago

Dear Askgambers’ Administration and valued customer,

We want to notify you, that all the necessary aditional proofs on this case have been provided to AskGamblers’ Administration.

We would kindly ask AskGamblers’ Administration to consider this evidence and make a decision on its basis.

Best regards,
Alf Casino Team

buznix

• Baden-Württemberg • 5 reviews

8 years ago

Hello Ask gamblers, thanks for your reminder! But there are no questions at the moment that I could answer?! Or results in this case to complete this? The state is still: Alf Casino still says: We only got 10 euros ... and that is why the profits are canceled ..... My opinion is still: I have never said anything else that you can follow the case history to deposit ... and also the documents prove that .... But in my opinion was synonymous Alf Casino aware (to 29.04.2018) what amount was received .... And I can not help it if ALF then credits me with another amount to play the Alf Casino games on my account via INTERNAL and not the amount received by CUBITS (CUBITS confirmed on 29.04.2018 the transfer ..... and also Alf Casino see here on ASK Gamblers the receipt of the amount) why ALF then by INTERNAL another amount is available remains an ALF secret but can not be blamed on me ... this has been discussed several times in the live chat and with the support after the winnings and until 03.05.2018 was a Everything is alright with the winnings .......... And then suddenly (probably when ALF realized that I really claim the winnings and stop playing despite the long wait), Alf Casino does not want to pay me my legitimate profits. .......... If Ask Gamblers would like I can forward the whole email history with the Alf casino support ... If this is desired by Ask Gamblers please send me the email address and subject line to me .... greetings

Alf Casino

• Representative

8 years ago

Dear Askgambers’ Administration and valued customer,

Thank your for your response.

We would like to state that we have ressubmited all the necessary proofs to Askgamblers’ Administration.

Best regards, Alf Casino Team

Alf Casino Complaint Stats

Resolved 15 / 16

Avg. Amount $1,854

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Alf Casino Complaints

See all complaints for this casino

Withholding payment since the 19th May

Good morning.

I hope you are well.

I have three withdrawals pending with Alf Casino; one from the 19th May, another from the 20th May and another from the 21st May, totalling €1500.
I have a further €1009.09 awaiting withdrawal on the account (you are only allowed 3 pending withdrawals of a maximum of €500 each).

Meaning in total there is €2509.9 outstanding.

I have had previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Unresolved

€2,509

Delayed payment 1500

Hi, I would like to file a complaint because it's been a week and a half and I still haven't received my withdrawals. I've contacted support multiple times and they keep telling me there are delays, so I'm starting to fear that I will never get my two $750 withdrawals because there's someone here who has been waiting for a month...

I just want to get paid and move on, but I have no other option but to file a complaint with you to possibly resolve the situation.

my account is not under verification

Resolved

$1,500

Withdrawal delayed since March 27th

I won 2358 dollars on March 27th.

I'm only allowed to withdraw 750 at a time.

Since March 27th, almost a month ago, I have yet to receive even one payment from Alf Casino.

It shouldn't take this long to get a payment. I have to request withdrawals 4 times to be fully paid.

This is an unacceptable time frame to process withdrawals.

I would like to resolve this issue, please.

Resolved

$2,358

Withholding funds delayed withdrawal

I am submitting a complaint regarding a delayed withdrawal that has not been processed within the casino’s stated timeframe.

Withdrawal requested on March 24. The casino states withdrawals are processed within 3–5 business days. This timeframe has now been exceeded.

Despite multiple contacts with support, I have only received repeated assurances that the withdrawal is in progress, in the “final stage,” and being treated as a priority. However, no payment has been made and no confirmed payment date has been provided.

I was also encouraged by support to deposit additional funds (USD 1,000) to reach VIP level to allow faster withdrawals, which I declined.

The casino has now moved my case into a complaint process stating it may take up to 10 more days, without resolving the overdue withdrawal.

This is a clear delay beyond stated terms with no valid justification.

Desired outcome:
Immediate processing and payment of all pending withdrawals without further delay or conditions.

Resolved

$5,271

Withdrawal issue

Good evening, I sent three withdrawals to alf casino over the past week each of 500 euro each as this is the maximum you can withdraw at any time. The first two withdrawals went through no problem at all. The last one which was requested on the 19-03-2026 still hasn't been processed. They advise 3 business days and its 5 business days now and still no sign of it. I have been on to the chat a few times and they cant give me an update and provide the same generic answer. I sent an email also and the same generic answer also.

Resolved

€500

Refuses to complete account verification and blocks withdrawal of 1676e balance

My name is < full name removed due to the privacy>, and on August 8, 2025, I won a total of €2,176 at AlfCasino while playing with their welcome bonus. After completing the wagering requirements, I successfully withdrew €500 (the daily withdrawal limit).

When I requested another €500 withdrawal, the casino required account verification. I submitted all requested documents, but there has been a long and unreasonable delay.

The casino asked for a bank statement from 15.7.2025–15.8.2025, even though the bank account I deposited from was only opened on 5.8.2025. I explained this multiple times, provided official proof of when the account was created, and submitted a bank statement covering 5.8.2025–15.8.2025 — the only possible range.

Despite that, they kept rejecting my documents, giving mixed instructions (first to upload via site, then by email). After several weeks, they finally accepted the documents for review. That was over two weeks ago, and nothing has happened since. They no longer reply to my emails, and my account remains “under verification.”

This has now taken over 2.5 months in total. I have €1,676 remaining in my account balance, which I cannot withdraw because the verification is not completed.

I will provide:

Proof of my remaining balance (€1,676)

Proof that my account is still under verification

Screenshots of my chats with the casino (in Finnish and translated to English)

AskGamblers, please help me resolve this. I have cooperated fully, provided every possible document, and yet the casino refuses to finalize verification and release my winnings.

Kind regards,

Resolved

€1,676

Withdrawal delayed

It's been close to a month since I've won money and withdrew my winnings and I didnt get any withdrawal yet. The website shows I dont need to be verified. I've contacted support multiple times and they are extremely not useful whatsoever. I've attached the necessary screenshots to show case my proof. I'ts been since july 8 that Ive been waiting. I respected the withdrawal limit. Every time I contact their support they just tell me to wait and offer no solution. I won a total of 6345 dollars.

Resolved

$6,345

Unfairly removed balance and slow withdrawals, awaiting payout

I've made my first deposit on the site, which was 800€ and I have paid with my Crypto.com card.

Unfortunately I was not automatically credited for that amount, therefore I had to get in touch with the support - who told me to wait 24 hours. I did, and the next day the amount was still not credited - and then it got added to my account manually.

In the meantime I won - and tried to cashout 1x 800€ and 1x 500€ amounts.

During this time I was asked for KYC which I have provided. I was waiting and waiting, and one day I saw that my withdrawal was marked as "Internal completed". I have asked for an elaboration on the topic, and I got the information that they marked it as a "technical error".

What happened was when someone added the 800€ to my account, the initial deposit was also marked as completed - and they decided to deduct my own money from my account.

After some back and forth, this is currently the 20th+ day for a complaint to be in progress with them, and they do not seem to investigate my case properly or to do anything at all.

In the meantime I have now 2 withdrawal requests with them, I wonder what they are going to answer as an excuse to not to pay me out in time (which is disclosed in their TOS), or to just straight on reject it.

I am waiting for my total 2400€ to receive to my provided LTC account as soon as possible.

Resolved

€2,400

Problem with whitdrawal

I have a problem with withdrawing 4 days ago I make a request withdraw via mifininty and get no info, Man from the support is still taking we have done many withdraws and we have delay. 05:53:29 PM) *** < full name removed > joined the chat *** (05:53:29 PM) < full name removed >: Payment status (05:53:40 PM) Piotr: Welcome to the Customer Service Department of our Casino! (05:53:42 PM) < full name removed >: Hello, today is the 4th day, Mr. Piotr (05:53:50 PM) Piotr: Please don't close the chat window. I check the question. I'll be back soon with the answer. (05:53:53 PM) < full name removed >: I still got nothing zero info (05:54:29 PM) < full name removed >: Today there will be no information I'm sorry but I assume an incident on Askgamblers (05:56:14 PM) Piotr: I understand, unfortunately I am sorry to inform you that there are still delays due to the large number of withdrawals.

Resolved

zł1,250

Account locked and €4,500 balance taken without any proof

Hello AskGamblers,

On the 11th May I signed up and deposited 200€, taking their 100% welcome bonus. I played on some slots and managed to get some big wins. I completed the wagering on the bonus and withdrew 4500€.
2 days later I had an email asking for Proof of ID and proof of card holder- things I thought were verified on sign up. I've sent everything they asked. (even a selfie of me holding my ID with backround of their site as they asked)
Hours later I get the same email asking for a selfie again because of the resolution. So I sent them off again. They approved the 2nd selfie and everything seemed to be ok. After that i tried to withdraw my money but my account was locked! I immediately contacted live chat and they told me that they cant give me more information about that! A bit later i received a new mail that accused me that i violated terms and conditions!? After 2 replies asking information about what happened exactly, they told me that:

"Your account was reviewed thoroughly by the relevant department and as evidences for a violation of our Promotional Terms and Conditions were found, your account has been closed. Also please note that this decision is final.

We will not be able to offer you details of the checks which were made, however the section of the Welcome Bonus Terms relevant to your case is 11.1 : https://prnt.sc/sg7xqz

We hope this helps and we wish you a lovely evening. If you have any other questions, feel free to contact us again.

Best Wishes,
Alf Casino Team "

So i dare them to give me details about what i did!! because these things they accused me never happened. Basically they banned me and deleted my money. How can this casino be legal. Authorities should do something about that. I hope all this is a misunderstanding or human error cause i will go further to get justice.
With your help I'd like to try and get this complaint sorted amicably and get my 4500€ in my bank where it belongs.

Thank you very much.
Harry

Resolved