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NetBet - Withdrawal delay

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount $ 1000
Posted on July 17, 2014

Ok so I recently joined netbet because they have a wide selection of Leander software and this is what I prefer to play. First deposit I won and was paid although it did take some time to get back to my card definitely longer than usual. Once I recieved that I made another deposit and this time won $1000. When I requested withdrawal and spoke to staff I was told it would be processed in 48 hours this time back to neteller which is what I had deposited from. After 48 hours I asked them on chat what was happening as it's still pending they said they would ask that department and get back to me. I then called on the phone the man said this was strange it hadn't been processed and he would email me back ASAP. That was yesterday. I now have heard NOTHING can't get a hold of anyone on chat or phone and I'm getting a little worried after reading a lot of online threads where people had said they got their first withdrawal but had issues with the second. If this casino support is 24 hours apparently I don't understand why I can't get a hold of them noone is emailing me back and now I'm quite worried about if I will recieve my winnings at all :-/

Posted on April 12, 2014

AskGamblers Complaints Team have been informed by the player privately that their complaint has been successfully resolved.

The case is being officially closed now.

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