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NetBet Casino - Takes too long with crediting my account

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Amount not credited
Amount € 1000
Privacy Netherlands Message
Posted on May 18, 2018

I made an deposit of 1000 euro and my account was not credited by the casino netbet. I emailed them and they said they had a delay and the problem woulf be fixed but thill now nothing has been done for me. This is very stressfull and causing me anxiety. I cant reach them on the phone as it takes very long for them to pick up and they also wont let me know how long it will take till the amount of 1000 euro gets credited back to my account. I dont think this casino realises the effecft of this and how bad this is impacting me. As a customer I would have expected much better customer service..

Posted on May 18, 2018

Hello,

Unfortunately, Ideal had some issues that had as consequence a delay in the crediting of the deposits on the player's account.

You requested those funds to be sent back to you. Therefore, as soon as the funds were credited on your player account, the withdrawal was manually registered (last night).

This withdrawal will be validated shortly and you should receive the funds on your Neteller account.

Best,

Marcel,
Customer Support Manager

AskGamblers
Posted on May 22, 2018

Dear @Privacy,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

NetBet Casino Complaints

  • 174 of 184 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,487 USD avg amount

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