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NetBet Casino - Blocked my account without any reason

UNRESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Account closure
Posted on March 14, 2017

Hi Askgamblers. I have played a lot with netbet for a long time. I never had problems with them. I have a verified account with them and everything looked good.
Before some days they blocked my account and required phone verification and they made this verification successfully. They problem is that they are keeping my account blocked yet and also my balance without any reason.
Its 2 weeks that i have written emails to them and they do not reply to me. So I want an answer from netbet, why they do not unlock my account?

Posted on March 17, 2017

Hello,

Unfortunately our fraud management team reviewed again your player account and all the details of your case and confirmed that it shall stay blocked.

Kind regards,
Marcel

Customer support manager

Posted on March 19, 2017

Fraud managment? so you mean i am a fraud???
i have made all the verifications required. What is the proof that i am frauding?
or the problem is the money that i won?

Posted on March 20, 2017

Hello,

For any further details regarding this case, I invite you to contact our customer service team.

Kind regards,

Marcel
Customer support manager

AskGamblers
Posted on March 23, 2017

Dear NetBet Casino,

Please provide evidence that player breached casino's terms. Aforementioned evidence please send directly to the AskGamblers Complaint Team at suppor­­[email protected]­a­s­kg­­amb­­le­r­s.com. Thank you in advance.

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