On the 14th of January i have requested withdrawal of my winnings. The amount that 20.000 euro. 5000 thousand is back to my credit card 15.000 is wire transfer. For the wire transfer i have been asked to send copy of my debit card. And than 2 days later i have been asked for bank statement also i have sent it too. Then last saturday i have been again asked for bank statement which includes Swift/Bic code and IBAN number which i have sent them on sunday morning too. Now normally withdrawal to my credit card should already have been completed but on the system its still seems in progress. i have sent 3 more emails and tried to contact with them but i had no return in final. its really hard to get in touch with the company.