Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

NetBet Casino - Withdrawal concerns

RESOLVED
Dylponting United Kingdom Message
Posted on 30 July 2018

I won and withdrew £90 on my first deposit of £10. I was already a little worried when I selected 'no bonus' and was given a £10 bonus anyway. I forfeited this bonus, nevertheless, in order to withdraw my £90. The day after this the website was taken down and hasn't been fixed for well over 12 hours. They haven't replied to my emails or twitter dms and I can't find a phone number because the site is down? Having read various reviews I'm worried about whether I'm going to receive my money, and would like for them to reassure me that it has been processed

Posted on 30 July 2018

Hello,

The website was under maintenance on 27th in order to update and improve it.

As confirmed by our customer service team on 28th July, your withdrawal was processed on your PayPal account on 28th.

Please check your PayPal account and confirm you've received the funds.

Best,

Marcel

AskGamblers
Posted on 30 July 2018

Dear @Dylponting,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy