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NetBet Casino - Payment taking ages

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 650
Posted on July 17, 2014

I requested a payment on the 23rd feb yet today the whole process has been restarted again due to NetBet trying to make changes to my withdrawal method. I have been quoted a further 8days until the money is in my account. This is excessive amount of time for a payment to be processed. The withdrawal process is awkward and prolonged in comparison to other casino, I am not expecting this to be the end of my problems!

Posted on February 26, 2014

Hello,

We thank you for the feedback submitted towards our team and services.

However, please note that when a player registers his first withdrawal request on the site, as in your case, the verification procedures imposed by our payment agent are more complex and take a little more time than the standard withdrawal processing required for our loyal players.

The security of player's on-line transactions is our top-priority, which is why at a first withdrawal, the standard procedure imposes certain verification.

Seeing that you did not want to send all the information you were requested and that your file was complete on the 23rd of February, your withdrawal request of 650 GBP was processed on the 26th.

The funds were transferred on the card you used to deposit on our site, as you requested.

Kind Regards,

Netbet Representative

Posted on February 28, 2014

My bank is very efficient therefore if this was the case the money would be showing up at my bank. However this is not the case and I am still waiting for my withdrawal which has clearly not been processed yet.

I shall leave tho dispute open pending a successfully payout which I have awaited since feb23rd.

Sam

Posted on March 1, 2014

My withdrawal finally hit my account today. Netbet's staff are extremely polite but also very difficult to get in touch with despite claiming to operate a 24/7 service, whole process is very inefficient taking 7days to withdraw a small sum. Not sure I'd deposit with Netbet again but Thankyou for the resolution!

Sam

AskGamblers
Posted on March 1, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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