I signed up to netbet and placed several bets, I ended up winning £400 from my initial deposit of £200. Initially I was given a bonus but the wagering was so high I decided to just withdraw my winnings and lose the bonus.
Initially they blocked my account for an invalid phone number which was actually correct, they then unblocked me after phone validation so I could process the withdrawal.
I had to send my passport, my bank statement for the address, front and back pictures of the credit card, as well as the latest transactions from my credit card showing the purchase with them.
This was not enough and now they are requesting a document for permanent residency in the UK, I do not have a document showing this and have not claimed to be a permanent resident in the UK and I don't see how this is relevant in anyway as its not a requirement to place a sports bet.
It looks to me that they are finding an excuse not to pay out.