Ag Awards

NetBet Casino - Not received my withdrawal and been blocked from the site

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 1030
Posted on January 15, 2015

I made a withdrawal request for 1030 on netbet and it was validated on the 26th November. I received an email to say it work take 5-7 working days. I was then told on the online help 10 working days. It has now been 12 working days still no money. Yesterday at 2.30pm I was told the issue had been sent to the financial department and we would hear from them in 24 hours. Nothing heard just been to go on the website and I have been blocked from it "server forbidden". Absolutely awful

Posted on December 14, 2013


Following your message, we wish to assure you that we are doing everything possible to process your withdrawal request within the shortest delays.

Please note that our payment agent is in charge of the transactions made on our site and, therefore, we are not able to interfere in the processing of the payments. In addition to this, we would like to emphasize that there is no reason for you to worry and that you will receive your winnings.

Concerning the error you encountered, we inform you that there are no restrictions on our side regarding your possibility to access our games. Therefore, we kindly ask you to try again and, in case the inconvenience persists, please send us a screenshot of the error message that appears.

For additional assistance, we invite you to contact our Support Team at: [email protected]

Kind regards,

NetBet Casino Representative

Posted on January 6, 2015

This complaint has been reopened as per NetBet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @stutle8,

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on January 10, 2015

Dear @stuttle8,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on January 14, 2015

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of NetBet Casino where it is clearly displayed that player's payment was successfully processed.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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