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NetBet Casino - Long verification process and delayed £4,980 withdrawal

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Verification issues
Amount £ 4980
Posted on July 1, 2020

Hi I created an account with netbet on 28th June I won £4980 which I’ve tried to withdraw I even sent over documents which they have confirmed they have received I was told it will take upto 24hours to be verified it’s not been longer than the 24 hours I was instructed my account has still not been verified and my withdrawal is pending I just want my money to be paid now as I have sent over the relevant information to them

Posted on July 1, 2020

Hello Mr Aythen,

Thank you for reaching out to us.

I have checked your account and have noticed that yesterday around 14:18 the withdrawal has been validated, meaning that starting today in 2-4 business days you will get the money.

I want at the same time to apologize for the small confusion created in the chat conversation, but as you can see the validating process went ahead.

Thank you for your patience and understanding,
Marcel

Posted on July 2, 2020

Matter has been resolved and payment received

AskGamblers
Posted on July 2, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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